I had been looking for a particular shoe in Calgary but unfortunately there were no stores around…read morethat carried my size, or color that I wanted. I looked on line and found the style and color I wanted on Heel Boys website and noticed they had a pair in their Kingston location. I was a bit rushed to get them as I wanted them before a certain time frame and initially the shipping comments were that shipments were delayed. I contacted them and spoke to Avery, who was incredibly helpful and ensured me the package would be sent in the next day and had me stay on the phone as she printed off the package ticket and got things ready to ship. During my interactions with them I had actually had to call back a couple of times for my own clarification and to ensure I would recieve my shoes in time. Avery was incredibly friendly and professional throughout. I will absolutely be looking at their site and using them again in the future. Thanks for a great customer experience Avery.

I'll give you the short version. I went to pick up a pair of dress shoes for a funeral, found a…read morepair of Steve Maddens, cost me $116 and I left. Next day I came back to exchange them for a half size down, since they felt a little big when I tried them on at home, and the girl working there (not the same girl that sold me the shoes the previous day) showed me the size I asked for. First I noticed the box she took the shoes out of had what appeared to be black dog hair all throughout it, but I figured I'd just ask for a different pair when the time came, then when I tried the shoes on I noticed one of them looked worn, and had creases that form only from the toe of the shoe bending when you walk (if you know what I mean), so after I tried them on I asked her if they had another pair I could take since that pair looked like they were used/worn, which seemed to tick the sales girl off, and she very tersely said : no, I wouldn't sell you a used shoe, and she assured me that that was just the way the leather on some of them looked, so I reluctantly accepted that answer. So she rang them up, and as she was about to put them in the box full of dog hair when she stopped, dumped the dog hair covered tissue into the garbage and continued to put the shoes in the dirty box, leaving much of the dog hair still in it. If I wasn't so eager to get out of there and be done with it I would have said something, but I gave her the benefit of the doubt and thought maybe it was just a dirty box they accidentally used for the "new" shoes. When I got to my car I inspected the shoes more closely and that's when I knew I'd been lied to. The bottoms of both shoes were covered with sticky tape residue, along with some actual tape still on it, and outlines from where tape once was, the soles on both the shoes were peeling off on the inside (more so on the one that had the wear by the toe) and in one of the shoes there seemed to be some grooves inside near the toe left by someones toe imprints. So I immediately went back and pointed these things out to her, they were clearly used, and worn, and ruined. So she denied they were used, and said that was the only pair they had in my size, I obviously wasn't going to leave with these shoes though. So at this point she was being very rude, she seemed to take it personally, and amidst the discussion she told me I "shouldn't be complaining" since the person who sold them to me originally gave me them for about $15 less than she was supposed to unbeknownst to me. As if to say: sure I lied about the shoes being new, sure they're filthy, sure the soles are coming off, but since we screwed up the price by a minuscule amount which you had no control over, you should keep em and shut up. Shame on her (by the way, she said she was the store owner when I asked to speak to someone else because she was being so rude) a store owner treating a paying customer with such disrespect... Anyway after she said I shouldn't be "complaining" I'd had enough, I told her sweetheart, I have every right to complain, you sold me ruined shoes, and treated me like absolute garbage. She said why don't you just take your money back and leave, and I gladly did. I've worked in retail all my life, you NEVER treat your customers with such disrespect, and it doesn't pay to lie or bend the truth just to move a product out the door, I've never been so insulted by an employee, no less a store owner. Bottom line: the apparent owner (if what she told me was correct) has zero class, and is in the wrong business if she thinks that sort of behavior is acceptable in ANY business. I needless to say will never return, and I suggest you heed my advice and do the same if you value honesty and respect as a customer and more than that as a person.

This is the best shoe repair place I've found! I take all my…read morestuff here. Many of my shoes are so comfy I want to keep them. Heel repairs, dying & other repairs need to be done so get them done here. The owner is very personable & knowledgeable!

Good selection here, and helpful staff. In fact, don't be surprised if they follow you around the…read morestore and literally wait on you hand and foot! I think they do a great job of helping their customers out even though the set up is primarily serve-yourself.

I ordered three pairs of shoes online after having register a few months ago in the store for the…read morerewards program . Once my shoes were delivered I decided to order another pair online . It told me I would have to pay 11.34 for shipping because I was not a member . Although I am a member . I called the store and they said you have to register in store AND online . However when you look up under the FAQs it says register online OR in store not both. So now in order to get my points I have to drive 30 minutes and return the 3 pairs of shoes , return them and repurchase them and this will get me my points. Why is the in store and online system not linked and no one is being told they need to register both ways . Beyond frustrating .

I had my birthday yesterday and my mother bought me a wonderful gift certificate for "Felicity and…read moreFritz" and independant store in downtown Kingston, Ontario. I went to the store on the hunt for a new purse. You have to know that purses in this store cost between $115 - $435. I didn't see anything that I like in the store so made my way to the other store uptown also called "Felicity and Fritz" and owned by the same owner. I found the most gorgeous purse there and proceeded to the cash. When I handed the cashier my gift certificate she sorry, this can only be used at the other store (2 blocks away). The cashier called the owner and she said No as well. I proceeded to go to the other store and spoke with the owner, explaining that I found a purse in her other store. She still said no, she could only honour the gift certificate at the one store. I asked why? You are the owner of both stores? She said yes but she had 2 different computer systems and one store would recognize the other. I still dont get it - The other store is closing so all the left over merchandise will be transferred down and sold in the one store anyway. She is the owner and has the authority to make decisions. So now I am left with a gift certificate that I cannot use. They were happy to take my poor mothers money but will not let me make a purchase in the one store. If you ask me a bad way to do business. I will never buy anything there, neither will my mother or any of my friends and I am going to keep making sure people know about this. You know the old saying - I tell 10 people and then those 10 people tell 10 people and so on... Awful price to pay for a lousy purse. I am sure we will see the second store closing in the near future as well when business in carried out like this. Cindy

From the owner: We Are High Heeled Crusaders. Style Connoisseurs. Handbag Enthusiasts. Promoters of…read moreSelf-Confidence. Lovers of Sparkle. Showcasing emerging and well-known brands, Felicity&Fritz has become the Downtown Kingston hub of an expertly crafted collection of footwear, handbags, accessories and apparel for any woman to build a wardrobe for every style and occasion. Established in 2006 by a born entrepreneur, Bessie Nikolopoulos set out to launch a fashion boutique that would offer the women of Kingston a unique shopping experience. In addition to a well honed and exclusive collection of emerging and loved brands, Felicity&Fritz boasts elite customer service. Powered by a team of knowledgeable and fashion savvy women, their mission is to help clients not just find a new pair of shoes or a new dress, but to encourage them to wholly indulge in themselves.

Such a GREAT find while strolling Princess Street in Kingston. We had a busy afternoon of exploring…read moreand walking all over Kingstong and after hearing about the Lemon Drop coffee from our friends Andrea and Jonny. We HAD to make BSE a definite stop to check out. Surprisingly when we got there this was more than a coffee shop for sure, it was such a time to see the concept of this place; a hybrid between Skate Shop + Coffee Shop. Definitely a creative merge of two different concepts and what a VIBE! They have an incredible collection of skate boards, clothing and foot wear... as well as a SICK little coffee shop in the middle of it. Make sure if you are here to try their Lemon Drop. This was our first time having a drink like this and let me tell you the idea of Lemonade and coffee together have never crossed my mind, but WOW! It was so refreshing, yet a great deal of energy boost. Enjoyed better with their delicious matcha cookie and nutella tart. Service was superb! It felt like meeting a new friend for the first time and hitting it off naturally. What a great way to make someone feel welcome to their establishment, also ask for their recommendations! Some of us tried different drinks too, like their Thai iced coffee and we were so pleased with the recommendation. After we all grabbed our coffees, we noticed they had a patio in the back, so we decided to chill there and take a break before continuing with our day. It was such a quirky and cali warm vibe there, we almost wanted to stay all afternoon!! We loved this place so much, we had to come back again before we headed back to Toronto on Sunday for a second round of their Lemon Drop! I still think about it to this day. Greg and I tried recreating it at home, so from now on this drink will forever remind us of BSE.

BSE is a Skateboard & Apparel shop with an amazing coffee shop to boot. They have the most…read moredelicious savoury & sweet treats for any time of the day that always taste fresh. The coffee is also amazing and it's served by some personable and friendly baristas that are very knowledgeable about the store's products. They treat customers with such love and respect that it makes such a difference. The backyard patio is a lovely space to sit and enjoy your coffee & treats when it's warm out. And don't forget to check out their collection of shoes & apparel that tends to sell out pretty quickly!

Before buying online, I check that I can return an item to a local store. The website said I could…read morebut the manager couldn't get the computer to process it. It took four phone calls to get a return label and even then I had to pay the postage, The process has taken six weeks so far and the refund should be processed in 30 days.