I had my birthday yesterday and my mother bought me a wonderful gift certificate for "Felicity and…read moreFritz" and independant store in downtown Kingston, Ontario. I went to the store on the hunt for a new purse. You have to know that purses in this store cost between $115 - $435. I didn't see anything that I like in the store so made my way to the other store uptown also called "Felicity and Fritz" and owned by the same owner. I found the most gorgeous purse there and proceeded to the cash. When I handed the cashier my gift certificate she sorry, this can only be used at the other store (2 blocks away). The cashier called the owner and she said No as well. I proceeded to go to the other store and spoke with the owner, explaining that I found a purse in her other store. She still said no, she could only honour the gift certificate at the one store. I asked why? You are the owner of both stores? She said yes but she had 2 different computer systems and one store would recognize the other. I still dont get it - The other store is closing so all the left over merchandise will be transferred down and sold in the one store anyway. She is the owner and has the authority to make decisions. So now I am left with a gift certificate that I cannot use. They were happy to take my poor mothers money but will not let me make a purchase in the one store. If you ask me a bad way to do business. I will never buy anything there, neither will my mother or any of my friends and I am going to keep making sure people know about this. You know the old saying - I tell 10 people and then those 10 people tell 10 people and so on... Awful price to pay for a lousy purse. I am sure we will see the second store closing in the near future as well when business in carried out like this. Cindy

From the owner: We Are High Heeled Crusaders. Style Connoisseurs. Handbag Enthusiasts. Promoters of…read moreSelf-Confidence. Lovers of Sparkle. Showcasing emerging and well-known brands, Felicity&Fritz has become the Downtown Kingston hub of an expertly crafted collection of footwear, handbags, accessories and apparel for any woman to build a wardrobe for every style and occasion. Established in 2006 by a born entrepreneur, Bessie Nikolopoulos set out to launch a fashion boutique that would offer the women of Kingston a unique shopping experience. In addition to a well honed and exclusive collection of emerging and loved brands, Felicity&Fritz boasts elite customer service. Powered by a team of knowledgeable and fashion savvy women, their mission is to help clients not just find a new pair of shoes or a new dress, but to encourage them to wholly indulge in themselves.

My fave place to shop....Always great new styles and awesome sales. I was advised by a staff member…read moreof a sale that starts tomorrow...which in turn will save me about 25 dollars....umm awesome Sign up for their Rickis card as it gets you great deals. The company is great and I have returned merchandise that I have purchased off their website with absolutely no hassle.

As always I received 5 star service. I have never been helped by staff and even the owner with…read moreexceptional service. You would think with all the young grads this would not be a store for someone in their 40's..not at all!! "I found my elopement dress"

I have a military ball coming up in November, and as it is the first one I will be attending, I've…read morebeen casually looking around for dresses that would be appropriate for the event. I lucked out and both women working today were also military spouses/significant others and they were so helpful. They were encouraging with different dress fits and knew the dress code for these formal events which was amazing. As I am not experienced in dress shopping it was great having associates who were so happy to help and share their own experiences.

I like this location a lot…read more Usually make a point to stop in while I am visiting family in town. Tons of stuff is always on sale upstairs and actually they have sizes left in things!? Service can be a bit nonchalant but that's not why I visit anyway. YAY!

Got nasty looks from a female young teenage store worker because i sneezed (and i covered) She was…read moreshort in height and had brown hair brown eyes who's hair was in a ponytail. She continued to give me rude looks and I felt uncomfortable and had to leave. Customers should never feel this way. I came on weekday (Wednesday or tuesday i believe) around 12:30-1:00. nasty employee.

Honestly really disappointed by the level of customer service for a suit store. Came here looking…read morefor a full new suit, was sort of helped, but a lot of just "it looks great buy it" no matter what it looked like. The really appalling part was I was here for almost an hour trying on sizes, maybe needed to try on one or two more, and 10 minutes before close the staff completely disappeared to start closing up. The second it hit 5:00 locked the front door, turned off the music, started counting cash. Ended up leaving empty handed because they just made it way too uncomfortable to stay. Really torn if I will go back. I get that this is an inexpensive, relatively low-end suit store, but you can't sell suits with the level of customer service I'd expect from an American Eagle. Really don't recommend this place for anyone inexperienced in buying suits and needing a hand.

Consigning your items here is often difficult. I've heard…read moreseveral complaints. Better vibes from the backroom could go a long way... Friendly customer service is VITAL to business success in Kingston. However --it does have nice selection and pleasant floor staff.

One of the only consignment stores in Kingston. I've found a few great deals here over the years,…read moremy favourite one being a Marc Jacobs tote bag for $20.00! However, this isn't one of those stores where you leave with a huge haul every single time (like Value Village or Talize). They have a smaller selection and prices are a bit higher, so I tend to be picker when selecting items to buy here. The store is fairly well laid out, and I appreciate that the clothing is color coded (Talize does this as well, but Value Village does not). I also like that the price of the item decreases the longer it's on the sales floor, which is unique. I often think of consigning here, but to be honest after reading the rules on the website, it seems like it would be a bit of a hassle. For example, it says that they don't accept items over 2 years old. How on earth can they tell (besides the item being in poor condition)? One time when I inquired about consigning, they told me about all the "cheaper" brands that they don't accept...yet every time I go in, I see those brands! It's also strange that on the website it says that Danier is one of their best selling brands, yet they say they don't accept leather coats (yes I understand Danier doesn't JUST have leather jackets, but you get where I'm coming from). Also, this might just be me, but I wish the change rooms had actual doors and not just curtains. I don't know how many times a lady has just waltzed right into my change room while I'm changing! No etiquette it seems. All in all, a few minor inconveniences, but it's a store I will continue to visit once every couple of months to see what's new.