Absolutely love this business! To the point where I make an annual visit from Toronto to select…read moreitems for my spring-summer wardrobe. Many Canadian items and always stylish. Staff are knowledgeable regarding the stock and are so helpful when I'm trying to find a match to an item. Together with its sister store Fancy That this business is a real gem in Kingston.

I had been looking for a particular shoe in Calgary but unfortunately there were no stores around…read morethat carried my size, or color that I wanted. I looked on line and found the style and color I wanted on Heel Boys website and noticed they had a pair in their Kingston location. I was a bit rushed to get them as I wanted them before a certain time frame and initially the shipping comments were that shipments were delayed. I contacted them and spoke to Avery, who was incredibly helpful and ensured me the package would be sent in the next day and had me stay on the phone as she printed off the package ticket and got things ready to ship. During my interactions with them I had actually had to call back a couple of times for my own clarification and to ensure I would recieve my shoes in time. Avery was incredibly friendly and professional throughout. I will absolutely be looking at their site and using them again in the future. Thanks for a great customer experience Avery.

I'll give you the short version. I went to pick up a pair of dress shoes for a funeral, found a…read morepair of Steve Maddens, cost me $116 and I left. Next day I came back to exchange them for a half size down, since they felt a little big when I tried them on at home, and the girl working there (not the same girl that sold me the shoes the previous day) showed me the size I asked for. First I noticed the box she took the shoes out of had what appeared to be black dog hair all throughout it, but I figured I'd just ask for a different pair when the time came, then when I tried the shoes on I noticed one of them looked worn, and had creases that form only from the toe of the shoe bending when you walk (if you know what I mean), so after I tried them on I asked her if they had another pair I could take since that pair looked like they were used/worn, which seemed to tick the sales girl off, and she very tersely said : no, I wouldn't sell you a used shoe, and she assured me that that was just the way the leather on some of them looked, so I reluctantly accepted that answer. So she rang them up, and as she was about to put them in the box full of dog hair when she stopped, dumped the dog hair covered tissue into the garbage and continued to put the shoes in the dirty box, leaving much of the dog hair still in it. If I wasn't so eager to get out of there and be done with it I would have said something, but I gave her the benefit of the doubt and thought maybe it was just a dirty box they accidentally used for the "new" shoes. When I got to my car I inspected the shoes more closely and that's when I knew I'd been lied to. The bottoms of both shoes were covered with sticky tape residue, along with some actual tape still on it, and outlines from where tape once was, the soles on both the shoes were peeling off on the inside (more so on the one that had the wear by the toe) and in one of the shoes there seemed to be some grooves inside near the toe left by someones toe imprints. So I immediately went back and pointed these things out to her, they were clearly used, and worn, and ruined. So she denied they were used, and said that was the only pair they had in my size, I obviously wasn't going to leave with these shoes though. So at this point she was being very rude, she seemed to take it personally, and amidst the discussion she told me I "shouldn't be complaining" since the person who sold them to me originally gave me them for about $15 less than she was supposed to unbeknownst to me. As if to say: sure I lied about the shoes being new, sure they're filthy, sure the soles are coming off, but since we screwed up the price by a minuscule amount which you had no control over, you should keep em and shut up. Shame on her (by the way, she said she was the store owner when I asked to speak to someone else because she was being so rude) a store owner treating a paying customer with such disrespect... Anyway after she said I shouldn't be "complaining" I'd had enough, I told her sweetheart, I have every right to complain, you sold me ruined shoes, and treated me like absolute garbage. She said why don't you just take your money back and leave, and I gladly did. I've worked in retail all my life, you NEVER treat your customers with such disrespect, and it doesn't pay to lie or bend the truth just to move a product out the door, I've never been so insulted by an employee, no less a store owner. Bottom line: the apparent owner (if what she told me was correct) has zero class, and is in the wrong business if she thinks that sort of behavior is acceptable in ANY business. I needless to say will never return, and I suggest you heed my advice and do the same if you value honesty and respect as a customer and more than that as a person.

I had a wonderful experience at this store! Eighteen months ago, I was looking for an outfit for…read moremy daughter's wedding and Touch of Class had been recommended to me by a friend. I was helped by several ladies, who brought me a constant stream of dresses to try on, offering suggestions and shrewd advice as they did. I finally narrowed down my choices to two dresses; I liked them both so much that I bought the pair of them! My shopping gurus at Touch of Class then helped me choose accessories to complement the dresses. As it turned out, I wore one outfit to the wedding ceremony, and then changed to the other for the reception! I would highly recommend this store not only for the selection and quality of the merchandise, but also for the helpfulness and expertise of the staff.

Worst place to buy a dress. Judged by the way i was dressed on my day off. She wasnt helpful had to…read morepick own dresses. She thought i couldnt afford 500$ dress. As soon as older couple showed up both women went to help them. I found a beautuful gown at agent 99 in kingston i was helped by 3 women with a store full of customers

High quality. Remarkable service. New business owners going the extra mile to make sure all…read morecustomers are well served. I invested in some high quality Red Wing boots...they ordered me a custom size... they kept me in the loop...stellar service...stellar product...stellar business owners...5 star.

Very good spot to get boardgames and very helpful staff that don't mind making suggestions or…read moreasking questions.

Best butter tarts you will ever eat! The owner is amazingly friendly! Lots of homemade sauces and…read moresoups. I will be bringing my kids back to see the goats and grab an ice cream!

We happened to walk into this store after a late breakfast. My wife found a pair of shoes (of…read morecourse!) and I made an ass of my self by asking the salesperson for a beer after he offered a blind lady a glass of water. Big yucks! Actually, aside from the fact that this is a very nice store, carrying some very expensive but well-made brand name shoes, the service that several of the sales staff provided to the above mentioned blind woman and (yes, true) her blind daughter who were out for some new shoes, was beautiful to watch. Kudos to Conrad, who dealt with us and the blind lady with humour and elan. So, for lots of sales staff for such a small store, for a great collection of shoes and for excellent service to all concerned -- 5/5!

Giant Tiger can be pretty inconsistent. Sometimes they can be ignorant and give you a hassle if you…read morereturn something defective. The staff for the most part do not have much personality and are robotic.

Great deals on food items. My daughter loves going here for clothes because they are fairly cheap…read moreand pretty cute. The staff is fairly friendly but sometimes can be a little pushy. They have a nice selection of toys that are great for Birthday party gifts. There is a little bit of everything in this store. Not a huge variety as it's a smaller location but definitely worth the trip in to town.