I had my birthday yesterday and my mother bought me a wonderful gift certificate for "Felicity and…read moreFritz" and independant store in downtown Kingston, Ontario. I went to the store on the hunt for a new purse. You have to know that purses in this store cost between $115 - $435. I didn't see anything that I like in the store so made my way to the other store uptown also called "Felicity and Fritz" and owned by the same owner. I found the most gorgeous purse there and proceeded to the cash. When I handed the cashier my gift certificate she sorry, this can only be used at the other store (2 blocks away). The cashier called the owner and she said No as well. I proceeded to go to the other store and spoke with the owner, explaining that I found a purse in her other store. She still said no, she could only honour the gift certificate at the one store. I asked why? You are the owner of both stores? She said yes but she had 2 different computer systems and one store would recognize the other. I still dont get it - The other store is closing so all the left over merchandise will be transferred down and sold in the one store anyway. She is the owner and has the authority to make decisions. So now I am left with a gift certificate that I cannot use. They were happy to take my poor mothers money but will not let me make a purchase in the one store. If you ask me a bad way to do business. I will never buy anything there, neither will my mother or any of my friends and I am going to keep making sure people know about this. You know the old saying - I tell 10 people and then those 10 people tell 10 people and so on... Awful price to pay for a lousy purse. I am sure we will see the second store closing in the near future as well when business in carried out like this. Cindy

From the owner: We Are High Heeled Crusaders. Style Connoisseurs. Handbag Enthusiasts. Promoters of…read moreSelf-Confidence. Lovers of Sparkle. Showcasing emerging and well-known brands, Felicity&Fritz has become the Downtown Kingston hub of an expertly crafted collection of footwear, handbags, accessories and apparel for any woman to build a wardrobe for every style and occasion. Established in 2006 by a born entrepreneur, Bessie Nikolopoulos set out to launch a fashion boutique that would offer the women of Kingston a unique shopping experience. In addition to a well honed and exclusive collection of emerging and loved brands, Felicity&Fritz boasts elite customer service. Powered by a team of knowledgeable and fashion savvy women, their mission is to help clients not just find a new pair of shoes or a new dress, but to encourage them to wholly indulge in themselves.

I like this location a lot…read more Usually make a point to stop in while I am visiting family in town. Tons of stuff is always on sale upstairs and actually they have sizes left in things!? Service can be a bit nonchalant but that's not why I visit anyway. YAY!

As someone who has bought all of their daughters prom dresses from Agent 99, I am ASHAMED of what…read morethis store has become. Today my daughters, their friends and I came to Agent 99 to look at graduation dresses, and I was horrified to see Christianity, Jesus, and the Saints being mocked as soon as you walked in the store. This is DISGUSTING. Canada is a Christian nation and to see this in a Canadian owed business is beyond disappointing. It is so sad how much this once amazing store has changed over the years. Rest assured we will not be returning, and I will be alerting the church mothers about this. Don't forget Agent 99 that the majority of your $400 dresses are bought by CHRISTIAN moms for their daughters, not a smart business decision!

As always I received 5 star service. I have never been helped by staff and even the owner with…read moreexceptional service. You would think with all the young grads this would not be a store for someone in their 40's..not at all!! "I found my elopement dress"

Eclectic mix of accessories, clothing, decor items, and other items from all parts of the world…read more This shop has been here as long as I can remember and for good reason. Love coming in here to browse and always leave with a treasure or two. Most recently I purchased three pairs of super cute earrings - for only $6! Can't go wrong if you are looking for a unique gift or something special for yourself. Staff is always super friendly and polite. As others have mentioned, the space is small so keep this in mind if you are entering with tons of bags.

You want earrings? You want a sarong? You want something exotic and made of wood? Modren Primitive…read morehas all of those things! It's a very tight space; don't come in with tons of bags or backpacks because you'll just act like a bull in a china shop, unintentionally. What's cool is that all of their goods come from neat faraway places and typically everything is well labelled so you know the origin of the product. I always like looking through the jewellery, but if clothing is more your thing, the back room has all kinds of creative items.

The staff is wonderful. I don't have much stamina for looking for coordinating pieces, and even…read moreless stamina for trying things on, and the staff do all the searching, online and off, to help me find lovely items. These clothes, while pricey, last forever. I consider them an investment :)

I want people to know that the founder of this company has stated that the unacceptably 'sheer'…read morefabric of recent products is merely a sign that the consumer is too large to fit into them (he says the same of the recent pilling of fabric that never happened when the company first started). [The company has come under fire lately for the poor quality of its products]. He also has stated that he is not interested in selling to anyone who is larger than a size 12, clearly sending a message to the majority of Canadian women (the average size is 14) that they are 'not fit enough' to wear clothing to supposedly get 'fit' in. So, in essence, if you shop here, you are supporting a company whose founder blames his own mistakes in judgement on women who are larger than a size 12 for his products' inadequacies. Guess what? Women who are size 14 can read and we also can stop shopping at his stores. I have certainly made that decision. SEE: http://bc.ctvnews.ca/lululemon-founder-blames-women-s-bodies-for-pants-problems-1.1531351 If you care about women's rights and about body image issues, shopping here is like shooting yourself and your values in the foot, so to speak. In the past, I have purchased products from this local retailer because my daughters wanted them. I once asked a woman there to hold a $150 jacket until I could come back a few hours later and get it for my daughter, who was with me at the time. It was to be a Christmas present and I didn't want to spoil the surprise. The cashier was snotty and said that they did not 'hold' things for people. The way she said it made me feel like she didn't think I was really going to buy it. Nice! :( I did come back the next day and buy it, but have NEVER shopped there again. There are a lot of great sportswear companies to buy from in Canada. Lululemon is no longer a positive store, or a positive company. [Shopping nearly anywhere else would be better than Lululemon.] Do you really want to spend your money at a place where the founder states that they are not in the business of selling to women "whose thighs rub together"(as if our thighs are the REASON his clothing sucks). Insulting women's bodies is the wrong way to counter complaints about products that have been recalled due to quality problems. Don't give them another dollar of your money.

Usually I have a good experience in this store, but last time I was visited, there were boxes…read moreeverywhere, and you couldn't move without tripping over inventory...I also could not get the employees to leave the boxes alone and help me find what I was looking for.

From the owner: For the slowpoke infant "Trailing a Little Behind" or the "Bearly Sleeping" mum trying to catch up…read moreon her zzz's, Hatley is a Gift Givers heaven; comfy pj's, boxers and puddle stompin fun raingear, to name but a few! Visit the Hatley Outlet, for more holiday gift ideas.

Great service, great selection, and they have a friendly, grunty, little pug -- Can't go wrong!read more

Context for this review: I visit a lot of character and stationery stores in Toronto. Also, I am…read morebig on customer service - the real reason for the fail rating behind this review. OK - so as I've mentioned, I frequent a lot of stores similar to this one. Some are pricey, some are awesome values. This is definitely on the pricey end of the range, so no redeeming stars to be had there. Yes, it's on the tourist trap strip, but given that they're big enough to have online sales, and that the prices were beyond what I see in Toronto, doesn't help my rating. The range of merchandise is pretty good - lots of harder to find, more unusual pieces like calligraphy collections and the like, and a few glass pen selections. Daytimer and diary selection was pretty thin. Better range of plain sketch books and one or two music book choices. For the plush character merchandise, it wasn't so great - some more recognized Pokemon characters and a lot of generic animals, fruits, etc. There's some jewellery, backpacks, etc. Not much in terms of housewares/practical items like mugs, eating ware (except for portable), boxes, etc. The store was not laid out very well and the merchandise needs to be hunted through for differing varieties of some of the items. My hindsight brings up a dark and dingy image compared to the cute and bright logo on the outside of the store. Last but not least nail in this review coffin, I was actually insulted by the staff's attitude and remark while cashing out. Not only could I sense the attitude in their down-the-nose gaze, which was chilly enough, I got the message loud and clear that working here is all about them when I made my usual request not to have the 2 pieces of receipts stapled together. "Well, our policy is that returns need them both, so I (underline, bold and capitalize that "I") need it [sic] stapled." Okay, YOU need them stapled. WE won't be back. Not in the store and won't bother looking online, either.

Midori Gifts is a purveyor of cute plushies, stationary, and fashion accessories mostly of Japanese…read moreorigin. I actually didn't see a ton of very well known branded stuffed toys (no Sanrio characters) but there were a few of the more popular Pokemon. There were a lot of different tools for journaling including an array of gel pens, stickers, and notebooks including ones with 2020 dates, diaries with flaps, and bound leather journals. They had some fashion accessories like fuzzy scarves, mittens, and hats. There were some anime statues in a display case up front but I wouldn't say that's the focus of the store. The store is really well organized and neat. There was only one associate working there when we dropped by who was industriously rearranging the shelves. She left us alone for the most part but thanked us for coming in as we left.