I had my birthday yesterday and my mother bought me a wonderful gift certificate for "Felicity and…read moreFritz" and independant store in downtown Kingston, Ontario. I went to the store on the hunt for a new purse. You have to know that purses in this store cost between $115 - $435. I didn't see anything that I like in the store so made my way to the other store uptown also called "Felicity and Fritz" and owned by the same owner. I found the most gorgeous purse there and proceeded to the cash. When I handed the cashier my gift certificate she sorry, this can only be used at the other store (2 blocks away). The cashier called the owner and she said No as well. I proceeded to go to the other store and spoke with the owner, explaining that I found a purse in her other store. She still said no, she could only honour the gift certificate at the one store. I asked why? You are the owner of both stores? She said yes but she had 2 different computer systems and one store would recognize the other. I still dont get it - The other store is closing so all the left over merchandise will be transferred down and sold in the one store anyway. She is the owner and has the authority to make decisions. So now I am left with a gift certificate that I cannot use. They were happy to take my poor mothers money but will not let me make a purchase in the one store. If you ask me a bad way to do business. I will never buy anything there, neither will my mother or any of my friends and I am going to keep making sure people know about this. You know the old saying - I tell 10 people and then those 10 people tell 10 people and so on... Awful price to pay for a lousy purse. I am sure we will see the second store closing in the near future as well when business in carried out like this. Cindy

From the owner: We Are High Heeled Crusaders. Style Connoisseurs. Handbag Enthusiasts. Promoters of…read moreSelf-Confidence. Lovers of Sparkle. Showcasing emerging and well-known brands, Felicity&Fritz has become the Downtown Kingston hub of an expertly crafted collection of footwear, handbags, accessories and apparel for any woman to build a wardrobe for every style and occasion. Established in 2006 by a born entrepreneur, Bessie Nikolopoulos set out to launch a fashion boutique that would offer the women of Kingston a unique shopping experience. In addition to a well honed and exclusive collection of emerging and loved brands, Felicity&Fritz boasts elite customer service. Powered by a team of knowledgeable and fashion savvy women, their mission is to help clients not just find a new pair of shoes or a new dress, but to encourage them to wholly indulge in themselves.

I like this location a lot…read more Usually make a point to stop in while I am visiting family in town. Tons of stuff is always on sale upstairs and actually they have sizes left in things!? Service can be a bit nonchalant but that's not why I visit anyway. YAY!

As always I received 5 star service. I have never been helped by staff and even the owner with…read moreexceptional service. You would think with all the young grads this would not be a store for someone in their 40's..not at all!! "I found my elopement dress"

I have a military ball coming up in November, and as it is the first one I will be attending, I've…read morebeen casually looking around for dresses that would be appropriate for the event. I lucked out and both women working today were also military spouses/significant others and they were so helpful. They were encouraging with different dress fits and knew the dress code for these formal events which was amazing. As I am not experienced in dress shopping it was great having associates who were so happy to help and share their own experiences.

The staff is wonderful. I don't have much stamina for looking for coordinating pieces, and even…read moreless stamina for trying things on, and the staff do all the searching, online and off, to help me find lovely items. These clothes, while pricey, last forever. I consider them an investment :)

Staff is always super friendly. They always have a really good selection of styles & sizes.read more

Usually I have a good experience in this store, but last time I was visited, there were boxes…read moreeverywhere, and you couldn't move without tripping over inventory...I also could not get the employees to leave the boxes alone and help me find what I was looking for.

From the owner: For the slowpoke infant "Trailing a Little Behind" or the "Bearly Sleeping" mum trying to catch up…read moreon her zzz's, Hatley is a Gift Givers heaven; comfy pj's, boxers and puddle stompin fun raingear, to name but a few! Visit the Hatley Outlet, for more holiday gift ideas.

Absolutely love this business! To the point where I make an annual visit from Toronto to select…read moreitems for my spring-summer wardrobe. Many Canadian items and always stylish. Staff are knowledgeable regarding the stock and are so helpful when I'm trying to find a match to an item. Together with its sister store Fancy That this business is a real gem in Kingston.

Great service, great selection, and they have a friendly, grunty, little pug -- Can't go wrong!read more

Context for this review: I visit a lot of character and stationery stores in Toronto. Also, I am…read morebig on customer service - the real reason for the fail rating behind this review. OK - so as I've mentioned, I frequent a lot of stores similar to this one. Some are pricey, some are awesome values. This is definitely on the pricey end of the range, so no redeeming stars to be had there. Yes, it's on the tourist trap strip, but given that they're big enough to have online sales, and that the prices were beyond what I see in Toronto, doesn't help my rating. The range of merchandise is pretty good - lots of harder to find, more unusual pieces like calligraphy collections and the like, and a few glass pen selections. Daytimer and diary selection was pretty thin. Better range of plain sketch books and one or two music book choices. For the plush character merchandise, it wasn't so great - some more recognized Pokemon characters and a lot of generic animals, fruits, etc. There's some jewellery, backpacks, etc. Not much in terms of housewares/practical items like mugs, eating ware (except for portable), boxes, etc. The store was not laid out very well and the merchandise needs to be hunted through for differing varieties of some of the items. My hindsight brings up a dark and dingy image compared to the cute and bright logo on the outside of the store. Last but not least nail in this review coffin, I was actually insulted by the staff's attitude and remark while cashing out. Not only could I sense the attitude in their down-the-nose gaze, which was chilly enough, I got the message loud and clear that working here is all about them when I made my usual request not to have the 2 pieces of receipts stapled together. "Well, our policy is that returns need them both, so I (underline, bold and capitalize that "I") need it [sic] stapled." Okay, YOU need them stapled. WE won't be back. Not in the store and won't bother looking online, either.

Midori Gifts is a purveyor of cute plushies, stationary, and fashion accessories mostly of Japanese…read moreorigin. I actually didn't see a ton of very well known branded stuffed toys (no Sanrio characters) but there were a few of the more popular Pokemon. There were a lot of different tools for journaling including an array of gel pens, stickers, and notebooks including ones with 2020 dates, diaries with flaps, and bound leather journals. They had some fashion accessories like fuzzy scarves, mittens, and hats. There were some anime statues in a display case up front but I wouldn't say that's the focus of the store. The store is really well organized and neat. There was only one associate working there when we dropped by who was industriously rearranging the shelves. She left us alone for the most part but thanked us for coming in as we left.