So, with the social distancing, I've been missing going to HD to browse. However, I've been lucky to be able to order online and pick things up in a timely matter. Before the pandemic, though, they were very friendly and more than willing to walk you through the store to find that item you were looking for, even if it's way out of their department. Always happy to go there. read more

Home Depot sources their deliveries and pick ups by an external contractor (The Carr Group). This group arrived promptly on time to haul away an old applicance; however, had to move it to the curb because their 'truck was full'. This was at 0900 hrs in the morning. They indicated they would be back later to pick it up. They did not. When contacting the HomeDepot customer service via text, they offered that it can be picked up over 4 days later! and that the company only delivers certain days. What does not make sense is, why did they not have space for a haul away (that's their job); and why did they not come back when they said they would. Home Depot needs to reconsider whom they source their deliveries with. I, for one, will not purchase another appliance for delivery unless they manage the delivery themselves; not subcontracts. As an aside, the one of the delivery persons asked me if I were Fillipino (which is quite inappropriate); especially given I'm quite clearly a very pale Caucasian. read more

I'm no home renovation expert, but as the BF and I delve into this new world, the folks at Kingston's Home Depot are really wonderful. The operating hours cater to contractors mostly, but we've been there at 7am, too, as it was convenient before starting the rest of our day. Best of all, at that early hour, the staff are still on point ready and willing to give us the help and expertise we need. The garden centre is also second-to-none; I've never considered plants from Home Depot, but the staff care for the plants very well, and the hanging baskets we selected are the best we've seen around town. Thanks, Home Depot - you're making our home very special! read more

purchased a ryobi string trimmer/drill combo 2 years ago.when battery became defective i was told by returns dept. that since i purchased it over a year ago i had to take it to their warranty depot.anyone working cannot get in there due to there hours.girl at return desk just shrugged.left unit outside doors of aba tool repair overnight hoping it would still be there in morning.phoned aba following morning and was told they would have to check with ryobi as it was made in 2016 and warranty is only 3 years.this is 2019? phoned again after 2 weeks of not hearing anything and told i would need to produce receipt.not happy. will purchase another brand from another store read more