I believe my server's name was Kira (that's the name on my receipt). Kira was rude and had bad customer service. She told me she was the manager and owner, which was surprising, as she had a poor attitude. Here are the facts:
My daughter ordered the kid's chicken strips, and when I got the receipt, Kira charged me for, "#1 Three Egg Combo". So, I showed Kira the receipt and told her she accidentally charged me for this instead of the kid's chicken strips. Kira's response was, "No, that's correct, and I actually saved you a dollar." I was surprised, and said, "My daughter ordered the kid's chicken strips." Her response was, "You have to be 9 and under; it clearly says 9 and under on the menu." I was taken aback, because she never asked me how old my daughter was (last month, my daughter turned 11, but she never asked). Additionally, when we ordered, my daughter looked at the menu and told me she wanted chicken strips. Then, I looked at Kira and told her, "She'll have the kid's chicken strips." I explained this to Kira, and said she allowed my daughter to order off the kid's menu, and never told us that she couldn't. She responded, "You have to be 9 and under; it clearly says 9 and under on the menu." I responded "Ok, I missed that, but I ordered kid's chicken strips and you never told me I couldn't." She said, "I have four children and I always pay full price." I responded, "Ok, but why didn't you say anything before, when we ordered; then, you give us a surprise bill?" Kira responded, "I don't know what to tell you."
Kira kept saying, "It clearly says 9 and under on the menu," but their menu has errors. For example, my husband ordered the spicy chicken sandwich with no cheese. Kira responded, "That doesn't come with cheese." My husband showed her the menu that said the sandwich came with cheese, and her response was, "I don't know why it says that; it doesn't come with cheese; I order that sandwich like four times a week."
We had a party of six (four adults and two children), and lil Bits Café charges 20% gratuity for parties of 6 or more. However, this automatic gratuity should be off the subtotal, and lil Bits Café charges you this gratuity off of the total, which includes the tax. You cannot charge gratuity off of the tax. I showed Kira the receipt and she looked confused, so, I showed her the math with my calculator. Her response was, "I don't know why it did that, it has never done that before." I responded, "Well, you charged me off the tax; I showed you the math." Kira smugly responded, "I can do the math myself." I responded, "Ok, but you're charging us off of the total, and you can't do that." She rudely placed three dollars on the table, and said something along the lines of, "Here, happy?" Since she was being rude, I pointed out that she also charged us for a split plate. There was no good faith disclosure. Kira, annoyingly responded, "Here," and threw two dollars on the table, but she said she would not do anything for the chicken strips.
When I left, Kira followed me outside and told me, "Don't come back." Then, she waited for my husband, stood in front of him, and told him the same thing. I did not mention this to Kira, but after we left, I noted that she also charged my daughters for adult drinks. I think a drink may have been included with the kid's meal, but if it was not, their cups were much smaller than the adult cups, and she charged me adult prices.
If the customer service was better, I would have let the money go, but there were a lot of deceitful charges. My impression is that lil Bits Café is sly, and they knowingly charge their patrons more than they should. Check your receipt. Luckily, I took a picture of my itemized receipt, because after I paid, they kept the itemized receipt.
Side note, bathrooms were dirty and our table was sticky. read more