This is a very honest post about my personal experience... It was very unfortunate and uncomfortable. I have reach out to the office personally (immediately after the appointment) to try to resolve. I have not received any understanding, or kindness. The second there was an issue, the whole vibe changed and I was welcomed with anger and denial.
Sorry for the long review. This is the whole situation, read if you would like...
The Office Submitted two claims to insurance for teeth eight and nine (2 crowns on the front teeth). The front desk called me on 5-29, and said "they" were approved, and scheduled me in for an appointment. They removed my existing crowns, without any discussion or clarification that only 1 crown was approved, and the cost of the second one would come out of pocket. I had an existing veneer I could have left as is, or held off on treatment till I was financially ready. The Dentist recommended doing both to stabilize them by splinting them together. If I had know only one was covered I would have thought about the decision I wanted to make. I could have waited till we resubmitted to insurance. That decision was taken from me. Now I no longer have my existing veneers or the ability to make my decision on treatment options. I am left in these very uncomfortable temps. made in office. My gums are completely raw and beat up, temporary is Grainy material and more irritating. Temporaries are yellow (complete different color) and don't match my teeth at all. I understand temporaries are not the finished product, but these are definitely poorly done and very uncomfortable. These are my two front teeth. Esthetic should matter. (picture inserted of temp they had me leave office with and now refuse to restore).
At the end of the appointment is when I was told only one of the crowns was approved through insurance, So all this after they removed my crowns and put me in a situation that is not only uncomfortable, but now unpredictable. I feel backed into a corner. When I asked them to have the doctor call me so I could discuss the miscommunication, and the temporary being very uncomfortable, I did not get a kind response from anyone. I got a call first saying I will not receive my crowns until I come up with money that I wasn't aware of, prior to me not having my front teeth. Then I had the Dr. call me back yelling at me (Couldn't get a word in) stating I wasn't nice to his wife, and Im not allowed back to the office, if I try to come back he will call the police on me.... which is very confusing because all I said is his wife called me earlier, being unprofessional and made me feel uncomfortable (she is the one that handles the financial's I guess). He didn't give me a moment to discuss the treatment that he just did, or the misunderstanding regarding insurance. He yelled at me and hung up.
This is supposed to be a professional business, in the medical field to say the least. These are my front teeth! I was not given the option to hold off on treatment. My teeth were esthetically fine prior. The treatment did need to be done for functional reasons, but it wasn't an immediate necessity. They said it was approved and scheduled me, NO discussion. Now I don't have my teeth anymore. I'm stuck in a very uncomfortable situation both physically and mentally.
I never leave reviews, but I was asked to leave one by the office last week. So I left them a nice review... After my last appointment, I feel the need to leave an honest review about what my personal experience was. We should always have say in what direction we want to go in prior to treatment when it comes to our bodies, and a clear understanding of finances before anything is done. read more