Customer service was absolutely terrible and usually is every time I go at 6am. Today, I decided to try a new special drink they posted on Facebook, and the girl made it incorrectly they're was no coffee in my drink I really don't appreciate the false advertisement and the unnecessarily rude customer service from the 6am crew. You guys will no longer be taking my money read more

Awesome baristas that make yummy drinks. I love the way they remember what your drink is and make it perfect each time! Highly recommend!!

I used to come here a lot their house energy is really good and only $5 their costumer service could use some practice.

Always friendly. Yummy breakfast bagels and drinks. The razzy redbull is my favorite.

I have always wanting trying your coffee. I like your menu and has a great for me and my friend Shawn read more

Li'l Firehouse Coffee - Coffee & Tea Near Me - Kennewick, Washington

This is such a fun and unique little coffee shop to stop at when spending time in downtown Richland. The coffee at Li'l Firehouse is refreshing and reasonably priced, and during my visit the service was speedy. The employees were very polite and friendly as well. I have heard the bagels here are great too, so I can't wait to return! read more

Li'l Firehouse Coffee - Iced Americano - Coffee & Tea Near Me - Kennewick, Washington

Great place!! We stopped here while on vacation. We will definitely come again. Great drinks! Service was amazing. With lots of choices.

Fun and lively coffee drive thru! We like their Richland location as we pass by it often. Their daily specials are delicious, we've been going long enough that we have our seasonal specials that return yearly! Thank you to Firehouse Coffee also for catering to the high school kids before, during and afterschool. With RHS being directly behind them, it's a nice partnership. read more

Li'l Firehouse Coffee - the menu for november - Coffee & Tea Near Me - Kennewick, Washington

The girl working here was SUPER HYPER! I guess that's how you know that the coffee here works. I had an everything bagel and a coffee. I did not like the bagel at all! Maybe I'm spoiled from all the yummy New York bagels? read more

Li'l Firehouse Coffee - Menu - Coffee & Tea Near Me - Kennewick, Washington

Got 2 iced smokin mochas. Me and my mom thought they had a weird horrible flavor and had to throw them away. It tasted like whatever powder they used in it was expired. read more

Best breakfast sandwiches in tkwn during my AT. Thanks Chuck...‍ Goos to see small businesses thrive. No surprise when you see good people pour their best efforts into their business. Keep up the good work. read more

I'd suggest a better way of keeping things clean. The lady that made my coffee was also the person who accepted my money as well. I did not see her wash her hands when she was making my drink or wash them before she grabbed my straw and held it by the tip where the customer is supposed to drink from and then proceeded to put it in my cup. We have all gone through the food handlers card process and it would be nice to have someone who actually listened to what the course had to say. But it's just also basic cleanliness. Be careful with asking for straws because honestly you don't know where the employees hands have been but for sure they were all over the straw. read more

Outstanding service and great drinks make this a must stop ! Everybody needs to try at least once id highly recomend.

I'm a coffee snob and I really love their Boston's Bravest latte (I get it as a breve) they also offer Lotus Energy which is a great alternative to Red Bulls they offer. read more

No credit given for stamp cards, and coffee was way too sweet. Use to be a favorite of mine.

This place is nice first time going there they help me find something to drink. This is definitely in my top coffee shops now in the tri cities read more

My wife and I have gone to get coffees every morning for the last few years, primarily from Firehouse. Though, for the last year or so we have completely stopped supporting their business. That is not without countless second chances. It seems every time we go back and try again, we are reminded why we go somewhere else. It starts with the service. Ordering anything more than one drink is next to impossible to do without having to repeat yourself multiple times. It's not a language barrier or a hard time hearing that causes the problem. It seems to be that the baristas can't seem to remember. It's quite frustrating when they take your order and leave to go make it, only to return a minute later to ask you to repeat your order. This wouldn't be such a problem either if when they did come back with your drink, it was correct. I find myself having to remind them each time that we had ordered our drinks with whipped cream on top, or drizzle, or even that we needed straws. All of this is hard to overlook when it comes time to pay. The price of their drinks has seemed to jump over the moon in the last year. Quite frustrating to order an overpriced frappé, only to be charged an extra dollar on top of that because it's blended. A pair of 32oz drinks could quite possibly cost you $20. Couple that with stamp cards being removed and a staff that does not bother to use the phone number system that was meant to replace them. This leaves you questioning what part of your experience is worth so much. Firehouse has not always been this way. Before what seemed to be, a total overhaul of the staff, we never really had these issues. We paid reasonable prices for somewhat decent drinks. If our faces weren't recognized as regulars, we could at least have our order taken by a competent barista or at the very least, one that had a pen and paper. However nowadays, it seems to be mostly new faces that don't seem to care about their jobs. As a pair that spends roughly $150 a week on coffee, our business seems to be appreciated much more elsewhere, and that is where we will be taking it. read more

Had some bagels from this spot earlier this week. Food was delicious and service was one of a kind. I highly recommend stopping here.

Took a long break from this place due to consistent bad coffee but thought I'd give it another go. What was I thinking... No thanks for the tip (my usual place that starts with a R, is always appreciative), window girl hands me a hot mocha with a broken lid, coffee dumps in my lap right then and there. Any offer to take it back, a towel, something? No, just some napkins. Wow. Owners of this place, maybe rethink who you are hiring? Really want to support small business but gone for good from this coffee house. Sadder news, this generation of workers could really care less. read more

Great prices. They have two windows and I saw no sign that indicted to pull to the 2nd window. So I sat there for a few minutes. Someone opened the first window and told me to pull to the second. She seemed agitated with me. They were curt after that. Idk, just wasnt great customer service but who knows, maybe they were having an off moment. :) Coffee was decent. I might have given it 4 stars, but Im comparing to other coffee places in the area. read more

I have been a long time fan of Dutch Bro's and Roosters, but this place is nothing like those two. I love the atmosphere, and the people working there are so down to earth and chill. I love that they are always open to making and trying to make new drinks. I hate the taste of coffee, but love there drinks. read more

Li'l Firehouse Coffee - Coffee & Tea Near Me - Kennewick, Washington

Best coffee ever since moving back to central wa besides Cruzzin Coffee but they're only in the NW part of the state, the only two in wa I'll happily go to. read more

Great little spot for coffee! The staff was very friendly and seemed to love their jobs and takes pride in outstanding customer service. I was referred here by my sister who claims supporting small businesses is the way to go. I agree with her totally. I ordered the backdraft breve while had mild hints of caramel and vanilla. The 32oz was just out of this worldly big!!!! I also ordered a chai tea latte for the wife which she claimed was better than Sharehouse Coffee's version. I had a tiny sip and it seem to pack the flavors there. The breve was missing something. The flavor of the Backdraft breve seemed to just fall flat. No smooth coffee flavor, nor was it pack with decent flavor. Mildly disappointed, however with their friendly smiles and great customer service. It was definitely the highlight of my visit! I'll definitely be back since i seen they also serve bagels...which I'm a sucker for. Give them a shot guys and show them some love. read more

Li'l Firehouse Coffee - Time to cash in lol - Coffee & Tea Near Me - Kennewick, Washington

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I finally found my coffee stand! Sucks it's ways out but it's worth the drive! Love their backdraft Breve! Great customer service and pretty good with time. One thing is: their straws are so flimsy and cheap I like to swirl the Carmel sauce around and can't because the straw just breaks so fast! Besides that, I love it! (Maybe a small discount to the IAFF Family?) read more

lil firehouse is going downhill quick. The quality of both personnel and drinks is sh**. Nothing is made correctly, I asked for a blueberry raspberry lotus, and I got a watermelon peach. I didn't think it was rocket science to put flavors in a drink but I guess I'm wrong. The workers and management clearly don't care about their customers because they can't be bothered to stop a conversation for a few minutes to talk to me their customer. They don't ask for a tip, just push whatever they want as a tip from my card. I told them "no tip" and when I look at my bank statement later that evening and they took a tip from me.dishonest people and crap service. Don't know how they went wrong, but they did. read more

I have been a Starbucks coffee drinker for over 20 years. I ended up going to Li'l Firehouse one day while waiting for my mom to finish her appointment. It is probably some of the best coffee I've ever had. It is hard to describe the taste/flavor, you will have to try it for yourself. You will not be disappointed. The baristas are very pleasant and helpful when deciding what to order if you are not sure. Don't pass this place up. read more

I don't know how good the coffee, I always get the spark and that stuff is definitely good! It tastes good and gives me more energy than coffee. Over all great costumer service, very friendly people! read more

Li'l Firehouse Coffee - Coffee & Tea Near Me - Kennewick, Washington

I would have posted a picture of my breakfast sandwich, but I was too busy chewing and swallowing!! OMG, to die for! The service for my breakfast and latte was quick. Notably, everyone that works there is friendly and helpful especially because I always ask questions and want to know what they recommend ordering. This has been my go to for coffee, but now I am going to treat myself to breakfast here too! read more

Li'l Firehouse Coffee - Coffee & Tea Near Me - Kennewick, Washington

This was are the richland location..ordered a bagel with cream cheese..pretty disappointed in how little they tried. They girls didn't seem to care about customer service, they were eating & talking to each other. read more

Li'l Firehouse Coffee - Disappointing bagel - Coffee & Tea Near Me - Kennewick, Washington

My wife and I live nearby this location and regularly walk our dog and grab a coffee. Just today (4/10/19) my wife and I want to go for a stroll and I just wanted 3 shots of coffee in my own thermos and she got a sugar cookie to the sum of $8; 9 +tip. The time before they charged my wife latte price $4.25 for a small americano? And she had to notify them...Next time my wife and I will continue on walking to any place near by like the coffee bean or fusion...any place but this dump; run by high schoolers with no oversight or management to ensure honest business is being performed. read more

Coffee is decent but not great, lotus drinks are good though. Customer service could be better, I smile more at the baristas than they smile at me. I do like how they have daily specials, that change every month. read more

My absolute favorite coffee place in town! Love that they have some amazing bagels and bagel sandwiches. One stop shop great coffee lots of options with some amazing food too! read more

Great coffee shop! Nancy and the team here really know how to make a great drink. If you are really tired, try the big Chief mocha. Thank you very much for the great drinks and amazing customer service. Be sure to sign up for the text alerts, they are usually a great deal. read more

I've been here a few times and each time I've gone I've always encountered someone so rude and made the experience so non enjoyable I don't even want to drink my drink. Richland location is definitely the way to go . read more

Not only are the drinks amazing, but I love the upbeat attitudes of the workers here. If anyone were to say a work against these guys I would just assume the customer is a grumpy pants! I have been staying away from coffee lately and switched to energy drinks mostly because of firehouse. The strawberry blaze is a strawberry lemonade that I avoided getting at first because I don't like tangy or tart tastes, but it sweeter than expected and borderlines on perfect. To the point that I was converted away from coffee *gasp* I did have their Boston coffee which is essentially a caramel macchiato. I had both sugar free and sugary and they were both really good. I tried the dutch bros the other day for energy drinks cause their coffee makes me sick and it was just so disappointing and more expensive. I am a loyalty customer even though they are far away from my house. read more

When N and I stopped through the drive thru to grab a couple iced coffees to-go, we weren't greeted with a cheery and smiling barista (like we are accustom to), but rather a quite, meek, and shy young girl. I figured since this establishment is fairly new, this may be her first job, so I wasn't too concerned. I quickly gave our order, which was some "fire" / "fireman" like names, and then gave my cc. It took an excessive amount of time to get our order even though we were the only car at that time. I was excited to try the new coffee because of reviews I had heard from some friends of mine. I, however, was deeply disappointed. The coffee tasted burnt and it wasn't cold at all. I had only 5 ice cubes while N had about 7. The combination of the service and taste has influenced our return. I imagine we will be back for a second chance, although I'm more hesitant to waste money on less than ideal coffee again. read more

This is THE ONLY PLACE to get drip coffee! Delicious coffee and not a huge pain in the backside to deal with like the other place that I won't name but everybody knows. Tons easier than that other place, with brothers in the name. Good people! read more

I used to just go to Dutch brothers but the KFD is amazing and I realized their prices are pretty good since Dutch started doing big coffees and they are 8$ I find myself getting firehoue more often than not now and the staff is always nice read more

Got a coffee and a bagel with cream cheese. Bagel was good. Lady messed up my coffee drink and seemed annoyed to remake it. Wasn't very impressed with my coffee, lady seemed in a hurry to get me on my way. I still left a tip but i guess this is what i get for not going to roasters. :( read more

Super friendly staff. LARGE selection of drinks! Delicious bagels! Currently loving the cucumber melon energizer with lotus and club soda! Very refreshing and nice energy booster! Thank you to the employee for helping me discover my new favorite drink! read more