I'm posting this review for the Pasco location. I like it so much I'm trying to get it added to…read moreMaps. (Didn't know I could do that!) I've been going here every so often for a couple years since we used to live nearby. Great blended coffees for good fair price! I literally downed a 24oz in about 15 mins and there were no ice chunks! Our favorite is the Milky Way. Anyone remember R******'s before they went downhill? Yep... Pretty convenient location. 8513 Chapel Hill Blvd. Hidden gem!

The service was outstanding. The ladies were so cheerful and friendly the coffee, great and the…read morejalapeño bagel I got hit the spot. I would definitely go back and I will be back. Keep up the great work guys!

5 star all the way around. Coffee - solid and bold and not…read moreoverly sweet. The shop - gorgeous and chilled vibe. Server - she was so kind and sweet... made a great suggestion as well. Great place

I went to go get a drink and when I asked for the drink, it was made incorrectly the first time…read morewith the wrong size cup, so it was then remade and still made wrong. My partner also got a coffee and it was very bitter and didn't taste anything like what he had ordered. Usually there is great service there and the drinks are always fantastic but today there were many issues and the drinks were just bad.

YAY! A new boba place! This review is being written on the grand opening day of this establishment,…read moreApril 21, 2023, and there is definitely some things that I liked and did not like here. If I'm not mistaken, this is, at the time of writing this review, the only brick-and-mortar boba shop in the tri-cities area aside from Pearl Tea in the mall, so most will like this regardless of my review just simply because it's something rare here. My review is a also little extra harsh because I grew up in a very Asian community in Southern California where there is a boba place on every corner and the quality of tea and boba is on a level you can only really find in big cities (Seattle, Portland, San Fran, LA, etc.). That said, here's my overview that I still think you'll find helpful: SERVICE On opening day, the staff were eager, friendly and helpful to anyone that had questions. There were also about 10 people in front of me in line and about another 15 that had already placed their orders that were waiting inside. This said, the staff worked incredibly fast and clearly did their best to get orders fulfilled as quickly as possible. This is promising on a day that they were incredibly crowded. Seeing that they were friendly when it is so easy to get overwhelmed by an opening weekend crowd was especially promising and shows good customer service. Kudos here! DRINKS Straight to the point, it's a hit or miss depending on what you get. I ordered a Pacific Sunrise and it basically tasted and looked like a pretty passion fruit lemonade with peach poppers thrown in it. Their brown sugar milk tea was REALLY good and it is probably the best you're going to find here in the region. The one thing I did NOT like was how much ice they put in their drinks. My iced drinks had 2/3 of the cup full of just ice. Even their blended drinks, like the honeydew milk tea (blended) that I ordered was really thick (lots of ice) and was barely drinkable even when left to melt for a while. I knocked off a star here because of this. The size of the cup is really deceiving, especially when you consider most of it is full of ice... I also knocked off half a star for the boba here and the inconsistency of how good or bad your experience here can be depending on what drink you order. While that is how it is at most food or drink places, I really loved the brown sugar milk tea but would definitely passed on this place just based on the blended honeydew milk tea. The tapioca pearls were also a little on the hard side rather than soft and chewy. This means that they can definitely cook the pearls a little longer (I know, because I used to own a boba shop myself in Oregon). AMBIANCE While the ambiance definitely has promise, it looked a little bare on decoration. I get that it's brand new and just opened, but I hope that they get some local artists involved and maybe do some graffiti art on their wall/bathroom hallway to really enhance the vibe of this place. They already have a cool photo wall but there is still so much potential in this area. I knocked off another half star for parking and extra cars fees. Parking here can be VERY limiting here as it is a small shared parking lot with other neighboring businesses and a trailer park. In addition, I saw a sign by the point of sales system at the counter that says they will charge extra for card payments, so keep this in mind. I intend on coming back to try other drinks and to see if their menu and prices change over time as the menu on opening day at places tend to be a more limited. I'll post an update to this review if I think it's a worthy-enough change but overall, I'm glad this town has another boba shop with the closure of the two Teahaus locations and despite it not being the greatest drinks or boba, it's a place you should still give a try!

Boba lab has never messed up my drink, definitely a shop you can trust as a picky personread more

Great coffee. Greater customer service. So great to see a…read morefriendly face in the morning/afternoon ... anytime. I make it a point to visit every time I am up from SoCal.

One of my favorite spots the service is always amazing and so are the drinks. Especially the…read moreSnicker or milkyway milkshake. Highly recommend.

Yum! Good boba . The place is super cute and chill. I would say service is alright, but they…read morecould've been a little friendlier or at least smile.

Was excited to try this place out. Walked in just before closing and were told we couldn't order…read morebecause they were closing in a few minutes. Too many other good boba places in the Tri. They're not gonna survive with service like this.

Drinks are always on point . This is my #1 coffee place and my favorite location . Staff is great …read more I live next to the one in Kennewick by yokes but I drive down to canal everytime i want a good drink . The other locations are very good too just not like this one .

Great drinks with friendly staff, they take your orders seriously and make them maticulouslyread more

Nice variety of beverages easy access off the road and easy exit off the road or out of line…read morelocally owned menu was easy to read barista or inviting hospitable and sweet. Provided knowledge and suggestions to menu cute decorated little window when you pull up love that they are LGBT supportive And. MX SUPPORTIVE. Definitely returning for the service and the variety of beverages

I work nearby, this was my first time visiting Knots and Grounds. We went through the…read moredrive-through, and let me tell you, there is no question why they were voted Best in Tri-Cities multiple years in a row. The two drinks we got tasted amazing, and the customer service goes above and beyond. We highly recommend.

Pretty quiet when I went in so of course the service was good. Very cute place that was kid…read morefriendly with the bathroom even stocked with diapers and a small play area. The coffee: prices were standard/fair. I got the Nutty Irishman latte which was one of the summer specials. I asked if it was pretty sweet and the barista/owner said "No, we like coffee here" or something to that effect. Agreed! I hate when things are too sweet and it was perfect. He also didn't use too much ice. Would recommend!

Love this little coffee shop where I can meet up with friends or sneak away to do office work. What…read moreI love the most is that I can bring in my protein shake and the make my drink with espresso for me. I love that.