Overall we had a great experience! If you like a more quiet area, this is for you. We enjoy a more…read moreactive area, so we enjoy Hilton Kaanapali Beach Club more. You have to have a car here to get around, not so in Kaanapali.
We enjoy walking around and walking the beaches. You have to drive everywhere to do that here. We have been coming to Maui for over 40 years and enjoy relaxing, going to old and new restaurants and walking the beaches and boardwalks.
First time staying here, we won't come again!
Pros:
Beautiful rooms with very few inconveniences. List in cons!
Beautiful pool area and landscaping. Also a few cons!
Downtown Kīhei and Wailea not too far my car and more beaches and restaurants to go to.
Favorite restaurants: Isana, you can walk to. Beach club, nice staff, good drinks, and great coconut shrimp.
Threes, in town, great staff (ask for Josh) and food. Nalu, great for breakfast, lunch or dinner. 30 min walk or short drive. Great happy hour, ahi tacos the best.
Monkey pod, but I like the one in Kaanapali best, better views.
Salesman Dan Hunter was respectful and informative for our update, not pushy!
Beaches nearby: Polo beach, great boardwalk along resorts in Wailea.
Keālia Pond National Wildlife Refuge, you can walk the wooden bridge and then the beach. You can walk the beach all along Kīhei, even across the street, it just isn't easy in some areas.
Cons:
Need a car!
The adult pool at the resort was cloudy and dirty from the pigeon's. Never saw them cleaning the pool until we complained the third day. Then they tried to clean it better l, especially after our review and we complained again. They need to do something about the pigeons before it gets better. The other pools were pristine.
You rarely see a pool attendant, no help moving chairs or umbrellas.
Only the adult pool area have nice comfortable covers, about 25, the rest are very uncomfortable.
Wore down crappy cabanas with dirty covers, no TV's working or refrigerators, not that I would use them, but if you have them they should be in working order.
Complained to Chanel, day manager who didn't seemed too concerned. She did come down and looked but no feedback expect pool service did seem to improve, just not resolved.
The grab and go is really just a small fast food restaurant, no food only drinks.
Are room was great except for dirty floors from something they put on them (photo with stain from wet foot).
Moldy shower walls (photo).
Cabinet in front of sink has a handle I hit my head on each time I wash dishes.
Washer very loud!