Awful, awful experience as a customer of Chris with Inteli-Lock Service. I truly wish I had never…read morecalled him to service our business. I recognized he was a seriously angry person from the moment I met him, and I should have known better than to continue. Less than 24 hours of him finishing work he was quite literally threatening our company with both liens and police action, simply because I asked him to fill out the legally required W-9 form the state of NM requires for all business transactions, SO THAT I could pay him in full! (I've actually in 25 years of business never had a vendor literally REFUSE to give me their information before! And he never did provide it.) In fairness to him, the work (installing two keypad locks on exterior doors) was done well. But threatening your customers? Seriously?! With a busy company of 90 employees, I barely had time to process that the work was even done before his threats came in. Most ironic thing about all this? He pointedly asked me to give him a review as he left. So here it is.

Chris was amazing! I ordered a very expensive smart lock for our courtyard gate and we could not…read moreget it to work for 4 months. Our smart lock on the inside garage door was also unusable due to incorrect installation. He corrected the Kevo lock including completely taking apart, reinstalling and reprogrammed on both of our phones. Then he tackled the Lockibly lock. It is not very common but he did the same thing, took apart, reassembled and then researched and tried and tested and got it working on our phone as well as with the touch code. He was so patient, polite, intuitive smart and determined! And the price was more than generous for all the time he took to resolve the problem. I highly recommend them!!!

I can't recommend these folks enough…read more I had been all over Albuquerque and no one had the blank I needed, nor offered to order it. Mark wasn't sure he had the right one, but what he had was close. I bought two copies and they told me that if the keys didn't work, to give them a call and they'd order the correct blanks Well, the keys worked perfectly and I forgot all about that offer. Today, about two weeks later, they reached out and asked if I needed them to order the other blanks. It has been a very long time since I've experienced that kind of customer service - maybe decades. Rustic Nut Lock & Key has earned my business for life; I'll never go anywhere else for my locksmith needs. Prices were comparable to the other places I went, but the service? Priceless. Five stars isn't enough to express my gratitude.

I have to give a shout-out to Mr. Chavez. He had applied his craft well on our rv pop-up trailer…read more The key has gotten lost and the locks were locked. He managed to remove one of the locks and cut a key. His efforts were successful and his pricing reasonable. His work kept us from having to wait three days to get someone to do this work, buying new locks and/or going into ABQ for this this work. Thank you!!

I'm big on communication when I'm inquiring about a service and when I requested a visit on here I…read moregot a response within a few mins. Once we set a time I got a call 30 mins before he came out. It was a quick and easy process and would use him again if I needed it!

Thank you Jim. I appreciate the speedy service from Nathan and this experience is better. I…read moreappreciate what you did for me. I wish the best for the business and all the employees.

I'll definitely call Jeff at ABC for all my future needs. They answered a call on Sunday to help me…read moreunlock my filing cabinet. AND they are a family business, which is why I will give them all my work. Thanks and a very big shout out to you and your wife.

Called Bill's Lock & Key but they didnt have a technician to send so they referred me to Mr. Pick…read moreIt.. He arrived promptly and opened my door quickly. Couldn't be happier. Felt $50 was reasonable.

I wish I had looked at reviews here, but I was in a rush. There were so many issues. I wanted…read morenickel but they only had bronze, so now I hate my door, but again I was in a rush so I took it. They said there was no service charge on the phone, but there was on the bill. When I questioned it Leon argued with me very unprofessionally. They charged $225 for a lock I could buy at lowes for $100 less - same brand. All of that I could have accepted because it was a rush job. However, when I called to say they forgot something, they tried to tell me to do it myself ( they want a disabled 60 year old with a fused spine to climb the ladder to the device on the garage ceiling). When they helped me program the garage opener, they forgot to program with wall keypad with the new code; he is saying it's my fault for not telling him knowing that I'd been living in the house for 2 hours, and I'm not the expert. But okay, I miss it. When I called to ask him to help finish the job, he didn't response the text and call within a business day. Then he said he was busy with people in the store. Then he said he didn't have time, and again, I should do it myself or find someone to help finish the job. He wanted me to wait a week to come back and finish the job because "they're too busy". What makes this abhorrent is his tone and demeaner. He grew louder and more abrupt on the phone, and told me he'd call back because .... well, I guess my call wasn't as important and couldn't ask the people in front of them to wait 2 minutes. Very nice during the actual job. He was the complete opposite when I called to finish the job. The more I tried to explain, the ruder he became interrupting me repeatedly, and having no customer service skills to professionally and calmly explain it to me. To cap it off, when I had a question on the bill, I had to send it to them because they didn't have it. When I tried to discuss with him, he was ridiculously rude and interrupting me again, arguing with me, getting louder, and had the audacity to say he did me a favor ($500 bill). Parts of the bill contradicted the verbal - and again he said I was wrong. EXCEEDINGLY RUDE and no customer service skills. Typical perhaps of age and experience, but to be spoken over and rudely argued with is the absolute worst customer experience. All they had to do was be responsive and say - we'll be out there as soon as we are able and help finish the job. Period. It's called respect of your customers and professionalism in running a business.

Poor customer service. Invested $250 into a new key fob to include programming. Was told I had to…read morebring it in for programming at the shop but, wasn't told that I had to make an appointment. Wasted a trip to Albuquerque to find them closed and "Leon" had to perform the job. Leon was out. Called back and couldn't make an appointment. Tried talking to him and he cuts me off saying he had someone in the shop. Totally rude and unprofessional.

I contacted Rpm Roadside this morning when my car battery died. Anthony Sandoval, the owner, met…read moreme with a tow truck 10 minutes later, and drove me, my car and chihuahuas to the Jiffy Lube shop in just a few minutes. Anthony made getting my Sportage on and off of the truck look very easy. He is professional, kind, and has a very clean truck. Great service just when I needed it from a trustworthy man. Thanks Anthony!

Is great service quality performance and they value their customers definitely a lifesaver!read more

Jeff was amazing! He was able to come to my home on short notice and was knowledgeable, helpful,…read moreand efficient throughout the entire process. He assisted with changing the locks on all of my doors after closing on my home and even recommended additional locking products for my sliding doors to improve security. He was extremely professional, courteous, and easy to work with. His pricing was very fair as well. I will definitely use him again in the future and highly recommend his services!

Absolutely best service ever. Prompt, on time, amicable and very experienced. I researched Yelp for…read morethe bent qualified locksmith and Yelp delivered!