I need to share what happened at this gym because the level of disrespect and neglect I experienced and witnessed is truly alarming.
First, my brother was banned over a simple declined membership payment. Any responsible gym would handle that by updating the card or rerunning it. Instead, they turned it into a punishment.
Then today, ON THANKSGIVING, I walked in just to pay a guest pass for him. A two-minute transaction turned into one of the most unprofessional encounters I've ever had. The owner didn't greet me, didn't acknowledge me, didn't offer even basic courtesy. The energy was cold and hostile from the moment I stepped inside.
To make matters worse, the owner was behind the desk on the phone, speaking in a tone and attitude that made it obvious the conversation was about us. I couldn't hear the exact words, but anyone standing there would have felt the same disrespect. On a day meant for gratitude and kindness, the hypocrisy was unbelievable.
And that's just the customer service.
Let's talk about the facility itself, because that's an issue no one should ignore:
Dumbbells constantly left loose or in unsafe positions
Multiple areas of the gym that feel hazardous and poorly maintained
Bathrooms that are consistently dirty, foul-smelling, and visibly neglected
Mold or what appears to be mold that was literally painted over
No visible janitorial presence mirrors, floors, equipment, and high-touch areas look unclean
People often walking barefoot around the gym, which raises serious hygiene concerns
I even had a friend who picked up a foot infection after training here (he didn't report it, but the environment speaks for itself)
A gym should promote health not put people at risk or make them feel unwelcome.
Another thing that stood out to me over time is the way the owner interacts with the younger, more timid employees. The dynamic feels uncomfortable and one-sided, almost like they're afraid to speak up or push back about anything. It creates a work environment that feels pressured and unbalanced, and as a customer, it's very noticeable. A gym should empower its staff not make them look tense or uneasy.
But what truly shocked me were the notes and signs around the gym. They're written in a tone that feels harsh, confrontational, and almost angry..the kind of wording that makes members feel uncomfortable instead of supported. A gym should motivate people, not intimidate them with aggressive messaging.
If this is the level of respect and maintenance on a holiday built around gratitude, imagine what the rest of the year looks like.
There are MANY gyms in the Lighthouse Point / Pompano Beach area that treat people with professionalism and maintain clean, safe facilities. I strongly recommend choosing one of them instead of dealing with this kind of environment and management. read more
