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DATA LOSS NIGHTMARE . . . WITH A HAPPY ENDING!…read more Not long ago, due to the negligence of the so-called "computer repairman" around the corner from me, all of my personal files were wiped from my hard drive. To make matters worse, I found that my backup drive (which the repairman also tinkered with) no longer showed up on my computer, even after doing everything I could think of to gain access to what was now the only copy of my personal files I had left. The drive also wasn't recognized on any of my friends' or family members' computers. My life was over. Important documents, treasured photos, even the pride and joy of my life (my music collection), were all gone in an instant. So I did the only thing I could really do at that point: send my drive to a data recovery service. In fact, within a month's time, I ended up sending my drive to no less than three such services. The first one I sent it to (which claimed to be "the industry leader in data recovery and customer service") told me that although their techs didn't see any of my files in their initial diagnosis, they still believed there was a "good chance" of recovery. They went on to tell me that "right now" (while the drive case was still open) was the "best time" to attempt recovery, and that any further delay could possibly "ruin" my chances of a successful recovery. That sounded pretty serious and awfully scary, but I had to decline because the price they quoted me was $2,400-$3,200, which was well beyond my means. The second company I sent my drive to also claimed to have opened up my drive, felt that there was a good chance the data was recoverable, and warned me of the dangers of not allowing them to recover the data while they had the drive case open. Their fee for successful recovery of my files was $1,200 to $1,600, which was half the asking price of the previous company. But that was still beyond my financial reach. The third data recovery service I sent my drive to offered a flat rate of only $199 dollars for a successful recovery, and boasted a 90%-successful-recovery track record. It sounded too good to be true, and it was; for they merely used that price to lure me in, so they could end up sending me to their parent company, which, for $2,400-$3,200, would certainly be able to retrieve my data. The company they wanted to send me to? You guessed it--the very first company I sent my drive to! The perfect bait and switch! At this point I was ready to just call it quits and cut my losses. Then, at the eleventh hour, I miraculously discovered the fine folks at ACS Data Recovery. ACS technician and all around great guy, Greg Duffield, took one look at my drive and knew right away what was actually wrong with it. It was something that none of the three companies I'd previously sent it to could have possibly missed in any of their so called "analyses." A relatively inexpensive device within the drive called a "bridge controller" had fried out (while the drive was in the "care" of the original repairman I brought it to) and merely needed to be replaced. And when it was, my drive was instantly recognized on Greg's computer and all my data was found to be intact. Simply put: There was no need to recover the data because it was right there along! And all three aforementioned recovery services (representing the industry's least expensive to the most expensive) knew it. I was flat-out lied to. Period! And if I just happened to have had $1,200-$3,200 in my bank account at the time, I wouldn't have been the wiser. These companies also lied to me about something else. All three claimed to have actually opened up my drive in order to do their analyses and come to their conclusions (lies), and yet Greg Duffield emailed me photos showing that such a thing could never have occurred because the actual "drive seal" had never been broken, which is the tell-tale sign that the drive has in fact been opened--and something a computer novice like me would never have even known to be aware of, or to look for. These companies were playing the deception game and counting on my ignorance. Greg Duffield and ACS Data Recovery, on the other hand, were forthright, professional, and honest--qualities that are rarely seen in today's business world. I'm one of the lucky ones, for my data loss nightmare ended up with a happy ending. But who knows how many poor souls these companies (and others) have deceived and stolen from over the years--and continue to do so even now. Do yourself a favor and avoid this terrible fate by having a look-see at the very informative web site of this group of highly proficient technical wizards who reside in Temple, Texas--about an hour's drive northeast of Austin. Thanks, ACS Data Recovery, for helping me get my life back! Scott Smith Orlando, FL

Rogers PC is excellent, responded to an email on Sunday night, took the computer to them on…read moreMonday, and by COB Tuesday they had it repaired. MacBook Pro 14 inch needed a new screen. if we need to, I will definitely use their services again. Price was fair, and the service was excellent.

They Really Go the Distance!…read more When my external HDD crashed, I took it to Roger's PC Services hoping for a miracle. Joshua worked on it for a full day, trying everything in his toolkit to recover my data. While the damage was beyond what could be fixed without specialized equipment, I was really impressed by his thoroughness and honesty. He didn't just give up - he explained why it needed a clean room environment for recovery and referred me to a company he trusts for that level of work. Plus, his recommendations for a replacement SSD drive were spot-on. Here's the kicker: he didn't charge me since he couldn't complete the repair, but I insisted on leaving a tip because his time and expertise were absolutely worth it. Great communication, solid knowledge, and genuinely cared about solving my problem. Would definitely return for any future tech issues!

I tried several so called IT/computer repair services at my business before I found Ruben and the…read moreguys at RPM. Best computer guy in the business! Fast response and fixes it right the first time. Haven't ran across a problem yet that he wasn't able to take care of, and he works on both my Macs and PCs.

From the owner: RPM Solutions I.T. Services can provide you with first-rate I.T. support for all your hardware and…read moresoftware needs. Along with 24/7 on-call support, we also provide training and seminars on various types of hardware and software so that after we leave you are comfortable operating it on your own. At RPM Solutions we pride ourselves in taking a customized approach to I.T. services, whether your a first time or seasoned user. We take the time to walk you through all the necessary steps of operation and can provide documentation for later use.

absolute shit customer service, charged me for an hour and a half of labor when all they did was…read morebrush my pc off for 10 min. everything is still dusty and dirty. payed for a gpu and extra labor for the installation and they didn't even put it in my pc and also tried to make me pay $20 for one after i came back in and addressed the issue when i found the same exact stand for $3.99 at walmart.

our family has been customers for many years now. Excellent customer service whether for purchasing…read morea new, or re furbished computer, hardware or software questions or repairs , web security.

Repaired 3 of our laptops back to back. The first needed a new keyboard. The second needed a new…read moretouchscreen. The third needed fans replaced. Total came out to $450, which included mobile pick up and delivery. So convenient! And very friendly!

Very pleasant to work with. Communication was great and price was reasonable. A good guy.read more

I took my Lenovo notebook in to be reimaged and it was ready when promised. Great service.read more

Shaun knows his way around a computer. He runs his business out of his home. You put down a deposit…read moreand pick a time to drop by. He fixed up a weird glitch my MacBook was experiencing, and I haven't had an issue since.

Thanks Shawn!! You really do a great job!' Took my old…read morecomputer and transferred all my cherished photos and documents to my new computer!! I would highly recommend for any computer repair, updates and anything to do with your home or office computer!! My go to IT guy!!