I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

Trouvé keeps claiming I have cancelled multiple appointments going back years. But those…read morecancellations weren't apparently intolerable enough to end the relationship when they occurred. In reality they are peeved that I posted my honest online review. Years ago when they were in a nondescript office complex, they did not enforce their cancellation policy. Over nearly a decade I cancelled 3 appts (they were petty enough to comb their records & check) and that is only because I was genuinely sick. If I had to pay fees for these missed appts I never would have continued services here & definitely would not have pre-paid thousands in cash for 6 microneedling treatments in 2026. They do not do anything special in comparison to other medspas and the only reason I kept going here is to not get hit with surprise rules (like this newfound enthusiasm for previously unenforced policies). They recently moved to a new building which now they apparently have to pay out the wazoo for and suddenly they are enforcing anything & everything to wring you dry. They also see fit to arbitrarily double these fees whenever they feel like it from $75 to $150 w/ no rhyme or reason. Do not believe the sweet as pie "girl how you doin" jazz. They are 2-faced mean girl bullies to the core. They finally canceled my upcoming appointment and have agreed to refund me my remaining balance, which I asked for 3 months ago bc I do not feel comfortable with these people. At that time they refused to refund me bc it was against their "policy." Well what do you know another policy has changed overnight!! Another Trouvé sleight of hand. There will be many of those.Half of my sessions were also performed by non-RN's for procedures that are not just surface level peels but more invasive like microneedling. This is certainly not anything I have encountered at other med spas at this price point. Here's where it gets good : They had the nerve to: 1.) email, 2.) text AND 3.) send me a typed letter to my home about my future appt they were canceling and the return of my balance as if I am being canceled a front row seat with the Pope & not being given the favor of no longer having to frequent some dodgy medspa. I guess some people (rando nobodies who have gotten in over their heads with expanding their business) just have to do things in triplicate w/o addressing the real reason they're angry to make themselves feel vindicated. Ok divas: if you are holding onto someone's money she prepaid give it back to her when she no longer wishes to do business with you and your passive aggressive tendencies can remain in the dark & reviews would not expose you. The nerve they had to act like it was all their idea in the first place to refund me my money and cancel my appointments, using such emphatic language to boot LOL keep the letters coming. Next are you going to get a hot air balloon in front of my house telling me my appointments are canceled? A message in a bottle by way of Lake Erie? ‍ Smoke signals? Bc you have exhausted the known communications technologies of Western civilization. The Trouvé experience: getting hit with ridiculous fees out of nowhere (& have them double!) and then when you're puzzled about it get told they are suddenly enforcing policies that have been dormant for the entirety of the business. Ask to have your cash balance returned and future appts cancelled & they refuse & then have them abruptly change their mind be they rewrite policies to favor their interests and not the consumer. Have invasive procedures performed by estheticians not RN's. Expose them and watch them throw a hissy fit but in person experience profound cognitive dissonance when they "heyyyyy bestie!" you (ie empty playacting devoid of sincerity.) A medspa sells something unusually dependent on trust, reputation and atmosphere. Prospective clients are wondering, Are these people competent? Will they treat me well? Is this place worth the premium for expensive elective treatments? Answer: RUN! Avoid these mercenary snakes!

After being on TRT for a couple of months I took a blood panel and a week later still had no word…read morefrom Cleveland Health Group about it. It took multiple emails before someone replied. My numbers were all WAY out of the normal range. The doctor called from a number that doesn't ring on my phone for some reason. When I called the doctor back (multiple times again) the phone just rings and rings and nobody picks up. I eventually was given the doctor's email address. Again, multiple emails and again no reply. In the meantime all my numbers are through the roof along with some other concerning side effects that I needed to discuss with the doctor. Gabe at Cleveland Health Group assured me that he would personally handle the matter and that I would hear from the doctor the next day. Well, 2 days later and no reply from the doctor. At this point I informed him that I'll be going elsewhere since it is clear that my well being is not even remotely a concern of the Cleveland Health Group. As long as I'm paying my monthly money they couldn't care less. I DO NOT recommend them to anyone. Their actions are rude at best and incredibly dangerous at worst. DO NOT USE CLEVELAND HEALTH GROUP. Do your research and find a place that cares about their patients. This is NOT the place.

I began going to CHG for weight loss injections. After a few, and them upping my dosage, I began to…read moreget pretty extreme nausea among other side effects. At my appt. I asked if the nurse practitioner could call in zofran to my pharmacy since it is a covered prescription under my plan. I was told she would call me later that day to speak about that as well as my side effects. She never did call me and I was feeling horrible so I called right before closing to see if I could speak with her. After explaining my situation to the receptionist, a man named Mike comes to the phone and I once again explain how I'm feeling. He was beyond rude and said if I feel bad I should come up and purchase zofran at the desk. I explained it's covered by my insurance and I live right by my pharmacy. He told me oh well, she is too busy to be calling you back, she has clients that are a priority. His words exactly. So I wasn't even able to get professional advice about my symptoms and what to do from here. How is this a medical clinic? Combating side effects is not a "one size fits all approach" and I definitely should have been able to speak with an NP about how I was feeling. The fact that I was told "she's probably too busy to call you back" and "has clients that are a priority" is the most absurd approach coming from a medical clinic. It was very clear that all they wanted me to do was be quiet and spend more money to try and get relief. The fact that an NP is not able to call in a prescription is pretty suspicious behavior. Nor able to call one back with medical advice about relief and maybe switching dosages. It's clear this business is only in it for the money. One can easily get these meds delivered to them and don't have to deal with rude, disrespectful people. Mike is one of the worst people I have ever met in my entire life. Customer service skills are important in this industry, how was this allowed? I'm sure the NP got my messages and weeks later never called me. They deserve zero stars and the owner should be ashamed that clients are treated this way.

I went here because I bought a Groupon & I'm so happy that I did! I had the most relaxing facial…read morewith Victoria K. She took her time, was very attentive and the products they use were great. They smelled amazing too. I will definitely be back. I highly recommend!

Jen, Jen, Jen! (and Kathy ) but my experiences here have mostly been with Jen. I drive 45 minutes…read moreto get here, why? They are professionals. The place is absolutely beautiful, clean, warm and inviting. The desk ladies are calm in the face of a storm (me!), organized and laser focused. Upstairs is for full on plastic surgery, downstairs is for non-invasive (laser hair, ultherapy, micro needling, cool sculpting, etc.) Jen is my girl, she and Kathy are incredibly knowledgeable, professional and HONEST. This place is pricey so it is best to sign up for emails to get notifications on upcoming specials. I highly recommend Docere.

I have been struggling with low energy and decided to book an appointment for a B12 shot with a…read moreNurse Practitioner. Soon as I walked in I was blown away by the aesthetic everything was so beautiful. The greeters were pleasant and they had a variety of coffee and tea to choose from. I didn't wait long for my appointment and it took all of 5 mins and was pain free. The NP explained everything to me and did a great job. I will definitely go back for other treatments in the future.

Your newest destination for glowing skin!…read more NÜIQ Wellness Lounge & Med Spa is such a valuable addition to Gordon Square neighborhood! I'm a regular at SoulSpace and PureFyx, and finally recently visited NÜIQ Wellness Lounge for Mother's Day open house. NÜIQ is a high-end med spa with sophisticated interior design - innovative lighting and comfy velvet couches. We don't have spas quite like this one in Cleveland. It's crème de la crème. They offer a wide range of services - facials, injectables, IV therapy, diagnostic services, and more! They have a lot of advanced technology and techniques. Part of their service involves facial scanning to identify how your face will age and determine key skin issues. It definitely offers you a deeper inside into your skin than regular spas. Their services are tailored to your skin concerns. I talked to a few aestheticians during my visit. They were incredibly friendly experts and open to answer any skin-related questions. In terms of services, I was interested in coming in for a facial (just need to find the time). Signature Facial was recommended to me for a starting service. Following this service, aestheticians recommended trying Glo2Facial for extra skin sparkle. It was recommended as the most exfoliating service. The services are pricey but given the expertise and ambiance, it feels very justified. The spa offers convenient memberships and payment plans for clients. I plan to book my first service next time I'm visiting SoulSpace and PureFyx. It's very convenient to make a day of it - sauna at SoulSpace, juice and healthy lunch at PureFyx, and skincare at NÜIQ! I highly recommend that you also stop by!

The staff in this office are kind and helpful, talking you through the entire procedure and…read moreexpectations. Dr. Malhotra is a highly knowlegable, skilled practioner, who is capable of making incredible changes in your appearance in a very short time. I highly recommend her and her staff to anyone seeking cosmetic changes in their appearance.

Dr. Ritu and her staff at Enhanced Image Center are FANTASTIC! They made the entire process safe,…read moreeasy and answered all my questions. From day one I saw a difference and it continues to get better each day. I had my upper and lower abs, flanks and back done. I recommend purchasing 2 of the after care garments because it must be worn for 24 hours a day for 2 weeks. I can't wait to go back for my "after pics" So excited!!

LOVE! this place is the best. Wonderful environment, nurses, aestheticians, and nurse…read morepractitioners. Can't say enough about the professionalism and care they take with every person whether it's acne, Botox or deeper aesthetic treatments. Highly highly recommend!

Had a great consult here a couple weeks ago. The esthetician was lovely and didn't try to sell me…read moreon unnecessary procedures which I definitely would have fallen for. I got a face scan and consultation for $75 and only opted to purchase skincare which I've been loving so far. The shop itself is so cool and has a very fun layout. I'll definitely be back!

This place is amazing! Friendly staff and good rates. I got a massage here after experiencing years…read moreof sciatica and hip pain. After the massage my pain was gone. I feel like a human again.

I've been to see Dr. Dauod and her wonderful staff several times now. This time Mom (81) came too…read more And even though she is STILL complaining that her finger hurts, she repeatedly said how nice everyone was. And since she can be really crabby, that's quite a compliment.

Glo Dermatology is the best office you can go to for your dermatology problems. May it be normal…read moreproblems to cosmetic procedures DR Daoud is very gentle and knowledgeable. She will talk with you informatively and let you know what you need. The staff is top notch also they make you feel relaxed and comfortable. I left there feeling so good I recommend Glo Dermatology very highly. Please give the office a call and they will get you an appointment as soon as possible.

After moving from Texas, I purchased a Groupon for fillers from Anew. I was able to get in within a…read moreweek and, following that appointment, and after a year of excellent results and customer service, I wouldn't go anywhere else! Tiffany is an artist and has an eye for perfection. She provides the results you ask for and I always leave looking refreshed: with natural-looking results. The staff is knowledgeable and helpful. I highly recommend Anew!

I must have spent HOURS researching this Anew MedSpa along with others. Based on their high quality…read morereviews, I decided to chose Anew MedSpa. They are not only AMAZING in the services they offer, but they are the NICEST people on the planet. Rachel (esthetic director and manager) made sure I knew every-single-step of how Botox works and the routines/procedures/payments/etc of this spa. Daniella (nurse practitioner who did the Botox) explained the procedure (I was nervous...) and even gave her email so I could check in with her anytime with any questions. By the way - she emailed me back within hours of me sending her a question and was so kind. What I LOVE about this place is how they go for a natural look. Nothing "fake" about how your Botox will look or any other treatments. I definitely did not want that fake look - and was happy to hear they dont like that look either. They are about enhancing your natural look. Since my first appointment with them, I have been back for more appointments and even use the skincare they sell there (Zo Skin Health). Seriously - my skin has never looked better. I am beyond thrilled with their services and with the products they offer. I completely 100% recommend them!

Amazing! Everyone was so nice and patient. Definitely recommend coming here, I had a great…read moreexperience!

I am an existing patient and tried to make an appointment for my daughter. Business hours online…read moreare until 4:30pm on Friday. I called at 1:30 and the office was closed. After hours person told me to call on Monday because she could not schedule an appt. I went online to try an schedule and after THREE attempts (after filling out all the personal and insurance information their system kicks you off and you can't go back a screen and continue, you have to start all over). I gave up and found a different dermatology office. Optima in Northfield, OH office lost a new patient.