I have never in my life written a review about a place but I am so angry I feel I must.
My mom and I stopped by this store on our way home, although it is not somewhere we usually go. When we parked I ask my mom to ask if get me Sapporro or Tsing Tsao if they have it and for her to get whatever she wants. When my mom cam back to the car she got in and said to me- "You know I asked for a bag and the clerk told me 'what do you need a bag for they have handles? Can you believe it?'" At first I was like "omg your kidding , wow. how rude.." But on the ride home while thinking about the way my mom was treated I grew upset. I asked her what happened exactly, and she told me that "I went in and asked for the Tsing Tsao or the Sapporro you wanted and they said they didnt have it so I asked the girl to show me another mild beer instead. she gave me the Stella Artois and the guy clerk rang me up. I asked for a bag and he said "what do you need a bag for they have handles?" and shocked, I said sarcastically, "what state are we in? (meaning she couldnt believe he wouldnt have a bag to give her.)" the transaction was finished so she left. Upset at the way my mother (who is an older woman) was treated I called the store. A male answered, "Hello?", I said "Hi, may I please speak with a manager?" he said "In regards to?" ( I could tell this was who my mom had the interaction with) I said, "In regards to something I would like to speak to a manager about." he said, "Go ahead." I asked, "Are you a manager?" ( he was obviously being difficult.) "He said "Yes" I said, (realizing it was him bc I was parked outside of the door and could see inside that he had rang her up) "My mother was just in there and she asked for a bag and -are you the guy with dark hair and a beard?" he said "Yes." so I continued,"my mother was just inside and asked for a bag and she says you told her 'What do you need a bag for it has handles?' first of all, is it your policy that you dont give bags?" he said "Yes your mother was in here and she was very shitty" (I am thinking EXCUSE ME!!!????) I said, "My mom is an older woman and a bag makes it easier for her, not that its any of your business, to the third floor and we have other groceries." he said "she came in here with a shitty attitude and asked for a bag, I said that we dont have a bag that would fit two 6 packs (I am thinking DUH!!! WHAT NORMAL BAG WOULD FIT TWO 6 PACKS SO WHY WOULD YOU EVEN SAY THAT??) and I reminded her that they have handles after she was walking to the door angrily to leave. You can watch the surveillance cameras if you want (what???? and honestly sounded like some kind of rude bluff)" So now, very upset that he had said my mom was shitty and implied SHE was LYING to me, and his very cold, sarcastic tone of voice- I said "That is not what my mom told me, and of course I am going to believe her over you who I dont know and has had a rude tone of voice that I find inappropriate for some one in a managerial position, and if she had any nasty attitiude maybe she was feeding off you because you seem pretty shitty yourself." He told me, "Then dont shop here again we dont need customers who complain like you." I was PISSED! I said, "Dont worry I will NEVER shop there again, and I hope your business closes down. You are a piece of garbage!" and hung up. I am shaking I have never been spoken to or treated by a clerk-"manager" this way. He has a dark hair and beard. Even from his version of events I could tell he was a sarcastic person (saying I dont have a bag that will fit 2 6 packs) obviously you know what someone means when they ask for a bag! and they didnt even really make sense. My mom went in with a good attitude and came out with a good attitude albeit shocked but still even kinda laughed it off. Also, from some of the oither posts that talk about a clerk making rude comments I will venture to say it is the same clerk. I will never shop there again and my advice to the business owners is to lose him bc if this is how he treats customers he will ruin your business. read more