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    Lifestyle Spa

    4.5 (6 reviews)
    Open 9:00 am - 7:00 pm

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    Balance Wellness and Massage

    Balance Wellness and Massage

    4.7(23 reviews)
    0.8 mi

    I am extremely disappointed with the customer service I received with balance wellness…read more I had my first prenatal massage appointment November 21st with Tammy which was a lovely massage and booked a second appointment for December 20th. A few days after booking I realized I was unable to make the appointment, because I had family in town and called to cancel November 28th. The call went to voicemail and I left a detailed message to cancel the appointment and why I was no longer available. I never received a call back. A few weeks later I called again to try to rebook a couples massage and the call went to voicemail. I did not leave a voicemail this time as I was running errands and wanted to speak to someone about the booking. I received email for the missed appointment and was charge for $164. I called to discuss what happened and got their voicemail again. I left a voicemail for their manager to call me back and received a called from Julie a couple days later telling me she'd speak to Ben the owner about it. I sent them a screenshot of my call log, so they could see I made the calls. Julie called back to inform me that there's nothing they could do about it, except offer me half off a couples massage. Julie added they have had issues with their phone systems, but didn't know the dates they were having issues. If you are having issues with your phone system that's not my fault. You should take accountability and make it right for the customer. If you don't have a receptionist to answer calls and you have known phone system issues you need to provide others ways of booking/canceling appointments.

    I've been going to Balance Wellness & Massage for years! I have mild scoliosis which has given me…read morea lot of back, shoulder & neck pain as I have aged. My sessions with Ben are the only thing that has helped me feel better and get relief. I go once a month and it has changed my life. Absolutely the best massage therapy in the Georgetown area.

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    Balance Wellness and Massage
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    Renew Med Spa - 2nd vial (R)...charged $350 (said normal was $700)...was supposed to charge $299 (said normal was $350 over the phone)

    Renew Med Spa

    4.3(56 reviews)
    3.5 mi
    $$

    It was an amazing experience to be there , Maegan and Kanna did our facials and massages -…read moreprofessional service! Very friendly environment, Spa is clean and nice ! Definitely will come back here !

    BUYER BEWARE! I went to RENEW MED SPA (Georgetown, Tx)…read morebecause I wanted to lose weight. Everything was fine until I realized that it wasn't. I signed up for the 4 month program for $999. That included one injection each week for 16 weeks. They asked if I wanted the injections given at the clinic or would I give them to myself at home. Because I lived 30 minutes away and knew how to give injections, I asked that they give me the first one in the clinic and I would inject the rest weekly at home. I also asked as I was leaving the office if I owed any more money. They said no, the $999 I had paid was for the 4 month program. Also, was specifically told NOT to follow the amounts to be taken each week as specified on the vial from the pharmacy, but instead to follow their written amounts in the directions they gave me. The written amounts were more than the amounts specified on the vial from the pharmacy which I now realize was intentional to make me run out of product before my program finished. Well, after the first month, I realized that something about the vial quantity wasn't right. It didn't look like it was going to last 4 months. So, I called and was told that I misunderstood about how much to take. Hmm? I was shown 25 on syringe when "whoever" gave me my first injection. So, that is what I was injecting 25 units a week for the first month. Just saying the syringes are marked for "mg" and "units". It was not clarified during my first injection appointment that I was supposed to be following UNITS, not MG. Also, the UNITS word is at the base of the syringe and unless you know its there, you can't see it. When they told me that "I" had misunderstood and was only supposed to be taking 10 units a week for the first month. Okay, I agreed to back off on my injection amounts to even them out to what my written instructions said. I would be back on the correct dosage by the 3rd week (40 units a week) of the 3rd month of the 4 month program. In their written instructions, the vial I got that was supposed to carry me through 4 months only carried me through 3 months (280 UNITS). That meant that I was going to have to go in for a refill for my final month. Written instructions from RMS called for: 1st Month = 10 Units a Week = 40 Units 2nd Month = 20 Units a Week = 80 Units 3rd Month = 40 Units a Week = 160 Units 4th Month = 70 Units a Week = 280 Units TOTAL UNITS = 560 Units = 4 Month Program Pharmacy dosage on vial called for: 1st Month = 9 Units a Week = 36 Units 2nd Month = 18 Units a Week = 72 Units 3rd Month = 36 Units a Week = 144 Units 4th Month = 60 Units a Week = 240 Units TOTAL UNITS = 492 Units = 4 Month Program A difference of 68 UNITS!!!! My original vial only held 280 Units. When I called back for a refill on the bottle for the last month of the program, I was told that would be another $999 but because of the original miscommunication, Kacey told me she would take $100 off. So, now I am understanding that I have to pay another $899 ($999-$100) for the final month of my program when I was told on the first day that what I had paid covered the entire 4 month program. I told her that I did not need another 3 month vial. I only wanted to finish out my original 4 month program. When I received the vial for my remaining month, it was 1/4 the size of my original vial. So now do I follow instructions on the vial (pharmacy instructions said 32 Units each week for a month) or written instructions from RENEW MED SPA (70 Units each week for my final month)? I am taking pictures of everything in this last month and also I have kept written records of everything. I suggest that if you do use them. Get a written estimate before you pay anything showing a written breakdown of how many units are in each vial and exactly how long it will take you to go through that vial per their directions. Also, have a breakdown of how many units that $999 covers. In hindsight, I would also ask them why you should follow their directions and not the pharmacy's directions. Also, make them give you the injections. When I talked to Kacey (the owner) about the 1st month's miscommunication and told her that I had kept records of my injection amounts and dates taken, her exact words were, " Well, those injections weren't given here in the office so how do I know those amounts are correct?" In other words, she called me a liar! Now, just an FYI, I taught Business Practices and Ethics for 28 years so I am very precise in keeping my records.

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    Lifestyle Spa - massage_therapy - Updated July 2026

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