Ames center has lost all my respect. It has gone downhill over the last couple of years …read more Management is terrible, most of the staff are rude and don't care about the people they are giving services to . Don't you people realize that you need OUR help with OUR contributions ? I've worked in customer service myself and experienced the high demands , but there's a better way to treat others so lose the attitude and learn proper etiquette. I was on a bed for 44 minutes due to a bad stick drawn by Addy the manager. I was okay with it at first until it felt like she was poking at my arm just for the heck of it . Then she brings another gal over . short and chubby named Sydney was just as bad . It hurt the second time around and they both looked annoyed that I was clearly in pain . They both just walked away without any more explanation and I caught them both staring and obviously speaking about me in a negative tone . I've never felt so embarrassed to be in a situation that I had no control over . These people are obviously not trained professionals. Just obviously losers in white coats . Never go to the Ames Center !! Beware of unprofessional staff !

This business needs serious attention. Weekends being the busiest time for donations (due to people…read morehaving time to go obviously), there needs to be some kind of increase in staff. Two nurses helping 20+ people on the chair side and one at reception is absolutely unacceptable. WAITING OVER AN HOUR to get into a chair is absolutely unacceptable. Either staffing needs to hire more people or adjust scheduling bc how does a business run with literally the lowest amount of staff possible. I personally know people choosing to drive to Ankeny to donate over coming to this branch bc it does not seem to be doing any better over months and months of management not fixing these issues. If it takes less time for someone to drive 40 minutes both ways on top of donating - you should recognize your business needs help. If this was one instance of a scheduling mishap that'd be a completely different thing but this has been an ongoing issue for far too long for management not to notice.

Worse than bio life. They do not honor their promotions. They do not care about honoring them. At…read moreleast with BioLife they will honor their promotions and if you have a complaint, the manager will call you back not some random customer service answering service. I switched back to BioLife.

They sent a flyer to my house, wanting me to become a new donor. I decided to give them a try. I…read morecalled to make an appointment. The lady tells me I don't need an appointment, to come on in. I put my last $5 in the tank to go donate. I get to the desk, which has about ten techs standing around talking. They have one donor waiting. This girl looks me dead in my eyes, and tells me they are "kind of busy", and that I will have to come back tomorrow. I thought she was joking. She was not. She refused me service. I left. I called the Center Director when I got home. She gave no f***s. No apology, no nothing. Just said I can come back, if I want. If this is how they're going to do business, they won't be in business long.

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Donating blood/plasma is good for everyone. The staff is friendly and when I was seeing spots- they…read morecooled me down and I didn't faint! That is 5 star worthy! Fresh bakery items are a bonus.

I signed up for a CPR class. And they refused to send the necessary courses prior to the class…read more Didn't allow me to reschedule. Would not refund. And would not let me take the class even though I showed up. I paid $100 for this class For them to just tell me no you're not taking it. And nobody I talked to wanted to help me figure out what we could do. The only thing the Red Cross honors is their no refund policy. Greed hungry people. I was the test to see if our company wanted to use this source as a CPR class for our employees. However, given how I was treated. And the fact that nobody honors their word or the papers that are printed and provided. I highly recommend reaching out to your fire stations or some other form for CPR classes. Don't waste your money through the American Red Cross.

Awesome place to donate blood and blood components to save people's lives! Clean. Pandemic masking…read moreand distancing as much as possible. Friendly staff, let me know what was going on so that I was able to monitor my own platelet donation! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. I'll be continuing to donate blood and platelets!! Despite my fear of needles.

Yep I gave blood for the first time in over 18 years! The…read morelast time I gave blood I was a young boy who wanted to help save the world! And I thought it was a good excuse to eat a box of Twinkies after.. Well that experience was far less wonderful then my recent experience at Lifeserve Blood Center. After a fairly quick questionnaire, I was in a room getting my vitals checked before I could give blood! Yep I have a low Pulse.. only 44 so they were a bit worried about that, but after saying I was a runner, they gave me the go ahead to give blood! The nurse was fantastic and the needle did not hurt to bad going in and she was there the whole time making sure I was doing ok! My pint of blood filled up in about 7 minutes and the whole experience lasted under 45 minutes from walking through the door to end of donation sipping OJ! I love how the signage was all about saving lives and it made me feel, like I did a really good thing for the world.. My arm was not to sore and I felt really good all day! The staff was all top notch, and it was a really positive, clean environment and I look forward to getting a reminder text or email about the next time I can give again. I feel like this should become part of my life! ... To help save some!

Awesome place to give blood and blood components to save people's lives! The staff is very…read morefriendly. Very clean, and pandemic masking and distancing as much as possible. Great snacks! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. Imma gonna donate(despite fear of needles) as much as I can to help others. See pics.

Very disappointed. Went in for my first time appointment; physical & donation. Was informed my…read morebreakfast of an English muffin with peanut butter and a glass of chocolate milk might not be considered a full meal so I had to see the nurse. Nurse then said peanut butter is too fatty and could cause my donation to be unusable. Never did I read on their website or was I told on the reminder call Not to eat peanut butter! To me peanuts are a natural fat, a good fat that we need not one of the bad fats. So after driving 25 minutes for my appointment I was turned away. This experience was a waste of over an hour of my time, not to mention a waste of my gas. I will say the nurse was polite and apologetic. She offered to reschedule as early as the following day, however that didn't work for me. I would request the website provide a list of specific foods that you should NOT eat to avoid being turned away after scheduling your appointment and then wasting that time, energy and gas to get to your scheduled appointment. This has me very frustrated!

I've donated here a few times--normally everything goes well, although they're always slow. Today,…read moremy appointment was at 2 o'clock; I showed up on time, but it took an hour and a half before I was even on a bed. After seating me, they brought over multiple other doners who were helped before me, and thirty minutes later someone finally came to assist me. Mid-donation, they told me they had put the needle all the way through my vein, which resulted in a hematoma, and they gave me a kit to take home. After waiting countless minutes to get unhooked so I could leave, they informed me I had to finish my donation on the other arm. Three hours later, I'm finally home with both arms wrapped. I wouldn't go through that again for $500, let alone $45...

Overall, it was okay…read more Today was my first successful donation w/ physical and overall, my experience was okay. It wasn't great, but it wasn't horrible either. I arrived almost an hour earlier than my appointment time and appreciated being worked in and able to start my process earlier. The process was also super informational and thorough, but still somehow quick and efficient which was great. Staff also answered any questions I may have had during the process and were attentive to me as well. Truly my only complaints are during my finger prick at the first station, I was pricked in the center of my middle finger and 7 hours later it is still hurting like holy cow!! As a medical professional myself too, I know that finger pricks need to be on the SIDE of the finger. Next time, I will be making sure of this and I would hope that staff is fully complaint in doing so. I also happen to notice a donor frequently dozing off as well to which I saw no staff react or act upon. I was told that sleeping or having my eyes closed was not allowed due to safety precaution, but multiple people let this person "sleep" while they saw and did nothing. Just thought that maybe we could be better in the future for things like that.

I've gone to Biolife in Ankeny since 2018; It's a great business..staff is polite and place is…read morealways clean.

I've been coming here for years, and although I've seen some really great employees come and go…read moreover the years, they seem to keep getting in more that are friendly and helpful. The money is decent and now that they have the app its a lot easier to schedule visits. Wish they did more extra money promos and coupons, and had the newer, faster machines, but overall still a great way to make some quick easy money and help save peoples lives in the process.

This is my 3rd round of coming here over the years. I first donated several times in 2009, then…read moreseveral times in 2013 and now I'm back. I have zero reservations about safety and quality of care from this donation site. #1 reason to donate: money. A donor gets $20 for the first successful donation of the week and $50 for the second. TIP: if you have never donated before check the internet for new donor coupons. You can earn lots more on your first several donations. TIP2: if you know someone who donates and it's your first time full out a referral donor card. They can earn $50 when you provide your 2nd donation. #2 reason to donate: saving lives. They make so many life improving treatments from plasma. So when you donate you are literally saving lives. A regular donation takes about 1 hour. This includes the questionnaire, finger prick and vitals and the donation time. The first time you donate or if you haven't been here for awhile expect 2 hours because you will have to have a physical. Healthy persons age 18 to 69 can donate. Drink lots of water the day before and the day of donation. Make sure to eat something prior to donating too. It helps with any queasiness. All money received is deposited on a reloadable debit card immediately donation is complete. You can schedule all of your donations on their website. It's super easy. They have evening, early morning and Saturday appointments too. The staff here has always friendly and professional. The facility is clean and well maintained. They have a supervised child care room for donors that is free during your donation. Donating provides me with extra spending money when things get tight. Plus it's a relaxing hour to myself to read, cruise the internet or write yelp reviews.

This is the place to go . Been to them all . Best staff new center. I'll be here till I can give.read more

Pros: - Nice and friendly employees who respond well to…read morepositive interactions - Some staff members are fun, improving the donation experience - Financial compensation for donors - Opportunity to contribute to a good cause - Ongoing renovations to improve the facility Cons: - Often busy, which may lead to longer wait times - Currently not very clean, though renovations are addressing this issue Overall, it seems Octapharm Plasma offers a decent experience for plasma donation, with the staff being a significant positive factor. The upcoming renovations should address the cleanliness concerns, potentially improving the overall experience. Would you like me to elaborate on any specific aspect of this review or provide additional information about plasma donation?​​​​​​​​​​​​​​​​