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    Recommended Reviews - American Red Cross

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    5 months ago

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    BioLife Plasma Services

    BioLife Plasma Services

    1.7
    (12 reviews)

    This business needs serious attention. Weekends being the busiest time for donations (due to people…read morehaving time to go obviously), there needs to be some kind of increase in staff. Two nurses helping 20+ people on the chair side and one at reception is absolutely unacceptable. WAITING OVER AN HOUR to get into a chair is absolutely unacceptable. Either staffing needs to hire more people or adjust scheduling bc how does a business run with literally the lowest amount of staff possible. I personally know people choosing to drive to Ankeny to donate over coming to this branch bc it does not seem to be doing any better over months and months of management not fixing these issues. If it takes less time for someone to drive 40 minutes both ways on top of donating - you should recognize your business needs help. If this was one instance of a scheduling mishap that'd be a completely different thing but this has been an ongoing issue for far too long for management not to notice.

    Ames center has lost all my respect. It has gone downhill over the last couple of years …read more Management is terrible, most of the staff are rude and don't care about the people they are giving services to . Don't you people realize that you need OUR help with OUR contributions ? I've worked in customer service myself and experienced the high demands , but there's a better way to treat others so lose the attitude and learn proper etiquette. I was on a bed for 44 minutes due to a bad stick drawn by Addy the manager. I was okay with it at first until it felt like she was poking at my arm just for the heck of it . Then she brings another gal over . short and chubby named Sydney was just as bad . It hurt the second time around and they both looked annoyed that I was clearly in pain . They both just walked away without any more explanation and I caught them both staring and obviously speaking about me in a negative tone . I've never felt so embarrassed to be in a situation that I had no control over . These people are obviously not trained professionals. Just obviously losers in white coats . Never go to the Ames Center !! Beware of unprofessional staff !

    BioLife Plasma Services

    BioLife Plasma Services

    3.7
    (3 reviews)

    I've been coming here for years, and although I've seen some really great employees come and go…read moreover the years, they seem to keep getting in more that are friendly and helpful. The money is decent and now that they have the app its a lot easier to schedule visits. Wish they did more extra money promos and coupons, and had the newer, faster machines, but overall still a great way to make some quick easy money and help save peoples lives in the process.

    This is my 3rd round of coming here over the years. I first donated several times in 2009, then…read moreseveral times in 2013 and now I'm back. I have zero reservations about safety and quality of care from this donation site. #1 reason to donate: money. A donor gets $20 for the first successful donation of the week and $50 for the second. TIP: if you have never donated before check the internet for new donor coupons. You can earn lots more on your first several donations. TIP2: if you know someone who donates and it's your first time full out a referral donor card. They can earn $50 when you provide your 2nd donation. #2 reason to donate: saving lives. They make so many life improving treatments from plasma. So when you donate you are literally saving lives. A regular donation takes about 1 hour. This includes the questionnaire, finger prick and vitals and the donation time. The first time you donate or if you haven't been here for awhile expect 2 hours because you will have to have a physical. Healthy persons age 18 to 69 can donate. Drink lots of water the day before and the day of donation. Make sure to eat something prior to donating too. It helps with any queasiness. All money received is deposited on a reloadable debit card immediately donation is complete. You can schedule all of your donations on their website. It's super easy. They have evening, early morning and Saturday appointments too. The staff here has always friendly and professional. The facility is clean and well maintained. They have a supervised child care room for donors that is free during your donation. Donating provides me with extra spending money when things get tight. Plus it's a relaxing hour to myself to read, cruise the internet or write yelp reviews.

    American Red Cross - nonprofit - Updated August 2026

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