Quick if you're going in for urine sample. Loved that staffers apologize for keeping you waiting in…read moreline. Waiting room seemed full at 3 pm. Somebody in front of me was handing in a stool sample. Yikes. God bless whoever deals with those.

Perhaps I came here on an unusually busy morning. Perhaps, since I worked in labs in Seattle for…read morethe past seven years, I am unfairly comparing this lab to those in the States. Perhaps I got a phlebotomist having an off-day. All I know is, my experience at this lab recently was not the best and I am not planning on returning here. Had a "new patient" appointment with a doctor nearby who surprisingly ordered some bloodwork for me. I hadn't expected lab work to be ordered but, luckily, I was already fasting, and the doctor said there was a lab a block away, so I decided to just get it over with. I thought I'd be in and out quickly, as the labs ordered were few and commonplace (nothing complicated or exotic, lol!), and I have fabulous veins (have never had a problem with blood draws. I'm even a regular blood donor!). How wrong I was. The waiting room was full of people, waiting. There was a long line of people waiting to check in, with only one person at the counter doing the check-ins (after 10 minutes, another person joined her to help, thankfully). There's no privacy at all; as I waited in line for my turn, I heard the counter lady advise a woman checking in about the needed urine sample (ALL the details), and other tests ordered. This is SUCH a no-no in the States, where privacy issues are regarded so seriously. Other patients in a lab or doctor's office are never supposed to hear the details of other patents' orders. I gather people can make appointments online, which is great, but for those of us who walk-in, the waiting can be crazy-long. And after I waited 20-25 minutes or so after checking in, there was no-one available for me to ask for a status check (my kid was with me and I didn't want her to be too late to school). I was called to the back after a 40-45 minute wait. It really felt like a cattle call. I was sent to a tiny cubicle where I passed other patients in other cubicles in the process of getting bloods drawn. I heard all about all the tests being ordered for the patients in the cubicles in front and behind me (again, I consider this a breach of privacy. I heard all about the breath test and blood tests and urine tests ordered for the folks around me, as well as their names and dates of birth - since we all have to verify our identities, All this info should be done in private!). I won't mention my phlebotomist by name, but although she was sweet, she wasn't adept at her job. She dismissed my suggestion to draw from my left antecubital vein (the most prominent I have and the chosen site for all blood draws and blood donations), instead opting to go with a smaller vein on the right arm (my writing arm). At least she used a butterfly needle (small) but man, it still hurt like the Dickens! And she didn't get the vein! She went with a larger vein in the right antecubital and got it, but man, it too hurt like hell! Stung! Badly! I give blood and have blood work done regulary and it has never stung, ever! Sometimes there may be a momentary pinch, but this was different. And later that evening, my right arm was still tender where she poked me twice. I asked the phlebotomist how I might be able to check my results online. She said she'd leave the information for me "up front", to "pick up when I leave", as I was new to the LifeLabs system and had to get some info to create an account. Well, when I left, there was nobody in the front to ask, and since I had been there a good hour and my kid was late for school, I just left. Argh.

Came here for a blood test. I made an appointment online on the lifelabs website the day before and…read morewas able to find a time slot for the next day in the afternoon. Oakridge mall was undergoing heavy construction. There's many signs that point to the stairway and up the stairs towards the medical offices area that made it a breeze to find the blood test lab. The staff at this location were great. They were fast and professional. They only asked the relevant questions needed for patient check-in. People who had difficult questions relating to their situation seemed like their concerns were answered and taken care of. Shout out to the people who volunteered to wait on the side who had lots of questions or lost something they needed in their bag and let the people behind them take their turns first. The technician who administered my blood test was professional and fast. It wasn't as painful as i thought it would be and it was finished before I knew it. The only downside is that this location is pretty busy in the weekday afternoons. When I arrived, the place was very busy. There was one or two chairs left in the waiting area and there was a queue that spilled out into the hallway. As far as I know, they accept walk-ins but the wait was about 45-60 minutes. You'll still have to wait awhile even with an appointment. I came in 5 minutes early for my appointment but i still had to wait 4-5 minutes to queue to check-in and another 20 minutes in the waiting room. The other blood test lab i visited last year on Fraser St. took me in almost right away when i came in for my appointment and there was no queue to check-in. Note that there is no free wi-fi available in the medical building or reading material provided so you should probably bring something to occupy your time while you wait. Overall i don't really have any negatives to say for this location except for the long wait times due to it being so busy.

I had an appointment for bloodwork today and found myself waiting almost 10 minutes to check in…read morebecause absolutely no one was available to assist me. Then I had to wait 40 minutes with 3 people ahead of me. There were two people working (as far as I could tell) working in this busy office, with very 5 minute increment appointment slot filled for most the remainder of the day (and I had to wait a week for this appointment time). This is the least personnel I've seen yet working in any Lifelabs office of any size and considering those two people also have to do all the administration it's laughable. When I left the lineup of people waiting to check in was 6 people deep and almost every chair filled by waiting patients. By not providing proper staffing levels are doing a big disservice to the patients for which you claim to want to provide a good customer service experience. I've seen a noticeable decline in the quality of care provided and most of it is down to staffing levels. These skeleton crews simply can't keep up. You should be increasing your workforce, not decreasing it.

So this is like any other Life Lab. I took my parents here for their routine checkup. Make sure you…read moremake an appointment online first before showing up. I mean you can still walk in. This place is pretty empty. Only fall back is parking. Yes there are pay parking in front. Its not that bad because in and out is like less than 30 mins so parking is not bad. Service is ok. Same as all other Life Lab. Only one person working here on the weekend. Yes they open on Saturday.

I go to this location every few months, and the staff are consistently efficient and genuinely…read morecaring. The technicians are quick and make the procedure painless. I used to be totally freaked out going for blood tests but am now fine with it, thanks to the great staff at this location. Thank you, you do a great job and are appreciated.

Rudest bloodwork lab . I dont know who helped my mom but im so bloody angry the fact theway that…read moreperson treated my mom just half an hour ago . My mom does not understand nor speak English well , very limited. And i guess the person who was helping her was annoyed and took it out on her during the blood work after getting her information. My mom was telling me that blood was running down on her arm , and someone else saw and had to rebandage for her . 10/10 im not coming back to this location .

Zero professionalism. Asking loudly when people are born, asking loudly "is your urine ready". One…read morepoor guy came in and explained he had a standing order for a test, and the whole team argued with him in front of everyone only to find out he was right. One person even said "this documentation is confusing everyone". While getting checked in myself, one girl behind the desk was talking about how she wanted to get Botox, her colleague talking about how excited they are to graduate. Some people are coming to these testing centres waiting for critical lab results, this is not the place to be behaving this way as professionals. It is terrible.

Awful experience. The workers are disorganized, rude, and wait times are long. I was told to sit…read moredown and wait for my name to be called, but it never was (even though I made an appointment). So after an hour I went up to see what the deal was and the lady told me (quite rudely) that I'd missed my appointment and would have to wait as a walk-in. Which was ridiculous, because they had told me to wait when I got to the front of the line. Afterward, I saw the lady at the front desk wandering around in the stores during hours, which shows how committed they are to wasting clients time. Never going back to this location.

I have been extremely pleased with your services. i am always treated politely, efficiently and…read moreeffectivelyDavid Roomy *****

This time I had an urgent ultrasound sound test. It was the fastest procedure since I moved to…read moreCanada. I saw my family doctor at noon (2F) and she booked my ultrasound test at 2pm (1F) in the same building. In the 2 hours, I got call from lab staff about full bladder preparation and other call was appointment confirmation from the specialist (3F). These people collaborate so well and very efficient service. Lab room is very clean and new.

This review is for the pharmacy only. It's located on the ground floor, street-side on Hornby. I…read morewas looking for moisturizing eye drops (non preservative) in preparation for an upcoming cataract surgery. The pharmacist was friendly, insightful, and helpful in making my choice.

I thought it was about time that I left a review. I have been going to this Lab, every 3 months,…read more for over 5 years . The staff is friendly and efficient. I know that now you can make an appointment for lab time but I've always been lucky - as a walk in I've never waited for more than one person in front of me. It amazes me how fast I get the results back! I can go into the lab 10:30 in the morning and late that afternoon I can already see the results online. Thanks team

This place is so slow!! Only one person working??? What's the point of making an appointment if…read morethey don't have the resources to stick to the booking schedule? This review has nothing against the nice person working here (alone... doing everything.....). I'm just appalled that this lab only has a SINGLE person running the entire lab. This is not effective and a waste of the customer's time. It's a joke that they are calling this place a lab. If you value your time, do not come here.

Doctors Tania Kung and Thomas Law are great, however the front desk staff are among the rudest…read morepeople I've ever encountered. I've been going to Centro Medical for over 2 years and have yet to have a single positive experience with the support staff. I've experienced being hung up on, yelled at, and spoken over on multiple occasions. Who yells at a pregnant person? I understand they're busy, but that's not an excuse for consistent rude behavior especially in a customer facing role.

I had all but given up on finding a good family doctor in my area when this clinic opened. I now…read moream extremely thankful I found it when I did. Dr. Carolyn Yeung opened this practice in 2012 and all of the doctors here are on the younger side (30s/40s) and energetic. I have seen both Dr. Yeung and Dr. Kwok for a few issues and I have found both of them to be very thorough. As well, I have seen Dr. Woo and Dr. Hsia. All the doctors have a good beside manner and take time to explain what is going on with a decent amount of detail. This is very important to me as I like to know what's going on. The administrative staff is neither friendly nor unfriendly. Expect a 20-40 minute wait, as with most doctors. Overall, I am very happy with this practice.

Being a patient at Simply Wellness Kingsway location since 2017 has been an amazing experience all…read morearound. My family Dr. ( Dr. Kamath ) at the clinic is amazing, although I am sad to know he is retiring and moving away in 9 days. The medical office assistants are kind and helpful, and the clinic manager has been amazing. All of this has been a very welcome change, especially since my last experience of 10 years + with a different very negligent Dr. and abusive receptionist. Hats off to Dr. Kamath, Monica and the entire team at Simply Wellness Medical, Kingsway location.

Hands down the best doctors office I have ever been to in metro Vancouver. The waits are…read morereasonable, the doctors actually seem to care, and the office itself is clean and modern. They also offer a number of tele medicine options since the pandemic started which has been incredibly convenient.

The staff here do not have the residents alert on their phone line in case one of them had fallen…read more This would help. My relative had fallen many many times and the response times to alarms were on the slow side. Depends on who the care aid is on duty. I have a relative who has been here for two years already and here's my observations. Re Food: the breakfast does not vary day in day out it's the same old, oatmeal, steamed eggs and half a peanut butter/jam sandwich. Some rare days might get a muffin or scone. The lunches ususually not that good. The fish pieces often are heavily battered. The soup half of the times is good. The main objection I have is that this facility uses a lot of ultra processed food. Perhaps budget only allows for processed food. The dinner if it's not to your liking there's always chicken drumsticks to be had. Re Care: surprise that there's only 1 care aid after 11 pm while there's 4- 3 during the daytime. As anywhere else, there are some good care aids and some not so caring, All the LPNs I have encountered are very good. The care aids some are very helpful and caring. Re Cleanliness: the housekeeping staff does their best with this aging facility But there are mice that runs around the hallways and rooms during the evening. Generally all residents are congregated at the nursing station facing a small TV during the daytime. Easier to look after all at one spot perhaps. Too small an area for too many residents. Nice garden area for seating outside. there a really nice and very caring attending doc here but unfortunately not everyone can have her.

Just recently Little Mountain Residential Care & Housing Society or what it's commonly known as…read moreLittle Mountain Place experienced a violent episode where a caretaker hit a patient in the head causing a major concussion. Abuse is abuse and I think it would be right to have caretaker fired ASAP. The caretaker at Little Mountain Place still works there and I find it extremely digusting that I have to worry about a relative of mine staying there. I would advise people to think twice if they want to take their family members, relatives, or friends to stay at Little Mountain Place. It would be advisable that all patients should wear panic alarms and video surveillance be manditory at this care facility for the safety of the patients themselves. It is sad because Little Mountain Place built its reputation as being safe and friendly for seniors, but from what I witness, Little Mountain place has gone completely downhill.