The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

Attended this clinic for a pelvic ultra-sound which was ordered by my GP to be an external and…read moreinternal US. Technician for some reason did not do internal scan. Test results sent to my GP were incorrect causing a great deal of stress as the results indicated possibility of cancer. It was only after I requested the paper copy from my GP so I could try to locate a Gyno in Vancouver who could see me quickly, that I realized the stated measurement and radiologists wording did not make sense. This lead me to ask for a referral to a different US clinic only to find out that the reading of 33 mm should have been 3 mm. Careless typo that caused myself, friends and family un necessary stress for the last 2 weeks.

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

Waited over a hour because their system wasn't working properly and they couldn't print anyone's…read morerequisitions, had to leave go print it myself and come back. Then came back and Nurse Honey was in such a rush, she showed zero care and aggressively took my blood sample. It was the most painful blood sample I've ever given, felt like she stabbed through my entire vein. Then I got large lumps immediately that looks like cysts around the injection site which I've never had before and I had to ask if that was normal, she just said apply more pressure and went and got an ice pack and held it there for 10 min. I'm pregnant and was there for blood work related to my pregnancy so she knew I was pregnant and should have shown more care.

Looked on save my spot...no option for appointment but on the app said 21 minute wait...arrived…read morewith 7 people in line In the hallway...was waiting for 25 minutes no movement in line..one person doing intake...no offering to sit down as the wauting riom was completely empty.., zero communication... Ended up leaving..thanks for nothing Go; if you have all the time in the world...

I don't know the other reviewers are complaining about. I found all of the staff to be quite…read morefriendly plus the wait time was minimal even though I was a walk in to get x-rays of my left foot. When the x-ray technician asked how I injured my foot, I explained that when I was heading to my bathroom in the dark, I kept forgetting about a big box in the hallway that I was shipping to a friend in the Philippines. On three different occasions I had bashed my bare foot on the corner of the box. To my surprise he asked was it a Balikbayan box? When I said yes, he said that's a very big shipping box and quite heavy when fully loaded. He was very thorough in getting images of my foot from numerous angles and it wasn't long before I was out of their office.

The worst center ever! I had a mammogram there a month ago…read more About a week later, I received a call from the clinic saying I needed to book another appointment for further testing -- both an ultrasound and a repeat mammogram. On the day of the appointment, I took half a day off work and rushed there by Uber, only to be told that I couldn't do the tests because they needed a requisition from my doctor. If a requisition was required, why did they call me and schedule the appointment in the first place? Later, a staff member approached me outside the office and explained that the appointment had been booked by mistake because the clerk was new and didn't have the right information. Still, during my first visit, the radiologist had clearly mentioned there was a high chance I'd need to repeat the test -- so this situation was entirely preventable. To make things worse, the staff member told me that since I also work, I should understand what it's like to make mistakes at the beginning of a job. Such a rude and unprofessional comment! This experience was incredibly frustrating. These people have zero respect for patients' time and emotional well-being, and they seem completely unaware of how stressful and anxious this kind of situation can be.

Booked an appointment a month ago. Showed up early and after an hour was told the lab is busy with…read morea large number of walkins. What a lame excuse. Lobby has emptied and refilled. A three minute blood test took over an hour in and out. Problem is the stranglehold lifelabs has on blood testing etc. If there was a rating less than 1, I would have gone there.

My experience at LifeLabs in West Vancouver felt quite uncomfortable. The atmosphere was heavy and…read moreunwelcoming, and basic courtesy seemed to be missing. There was little to no use of simple phrases like "please" or "thank you," which made the interaction feel impersonal. Overall, it felt less like a healthcare setting and more like standing in line for punishment. A more respectful and friendly approach would go a long way in improving the patient experience.

***Update 11/7/22*** I returned to this downtown x-ray…read moreclinic for a quickie knee x-ray. Was here today, Monday, at around 11 am. As before, you don't need an appointment to be seen (they take walk-ins for x-rays, but you'll need an appt for bone density testing). Unlike last time, there was a 30 minute wait this time, with patients seated in the small waiting area and also standing outside the door. I was reminded of how clean yet sterile this place is. White hospital-like walls without any artwork or color. Basic metal chairs in the waiting room; nothing plush or designed for comfort. Clean, yes, but not inviting in any way. I was reminded of how cool and aloof the employees are here. There are two: the lady behind the front counter who does the scheduling and checks you in, and the man who is the radiology tech. Not once did either of these people look me in the eye, talk to me directly or smile in any way, shape or form. They were both robotic-like, in every way. It was particularly unnerving with the radiologist who actually positioned my knee properly for x-raying. To have someone actually touch you yet never look at you is especially disconcerting somehow. But the lady receptionist, too, never looked at me, yet still talked to me when I checked in, verified my info, took my ID to verify, etc. I have to say, I've never encountered such distant, disconnected staff in any medical practice or clinic ever in my 61 years. I am taking off one star from my previous review, not because of the impersonal patient care here, but because of the clinic's mask policy. There are signs everywhere, outside and in, saying that masks are mandatory in this clinic, and they even provide free masks for patients if you forget yours. I love this, and feel safer when everyone is wearing a mask in an indoor setting with no windows. So I was particularly surprised and dismayed when the lady at the front counter was maskless. I was there for 40-45 minutes and she never had one on or even nearby. This is the woman who is in contact with every patient who comes through the door, checks them in, handles their ID. She is the common denominator to every single person who enters the room. And she doesn't wear a mask. Go figure. Thankfully all of us patients complied with the posted mandatory mask policy. So at least there's that.

EXTREMELY RUDE RECEPTIONIST - GET RID OF HER My ultrasound…read morewent smoothly, i felt taken care of. My only problem was the middle eastern woman wearing a black tank top RECEPTIONIST on September 11 at 12:00pm. When you first walk in, there are two desks. I went to the desk on the left as they were the one that looked at me and greeted me with a smile when I walked in. I told them i have an ultrasound appointment so they directed me to the receptionist on the right (who didnt even acknowledge me when i walked in). Gave her my care card and i sat down. Then she called me back and asked me if i drank water and I said yes I have been for the past 2 hours (meaning i had a full bladder). Then she told me to go to the bathroom and I said "why would I go to the bathroom? I had 8 cups of water, I have a full bladder" then she asked if I have any pressure, which idk what that meant at all, so i asked "what do you mean pressure?" then she made that ANNOYED FACE and didn't say anything to me anymore, leaving me standing there in front of her (Not even "you will be called shortly please take a seat") SOOO UNPROFESSIONAL!! With that rude, unprofessional attitude shouldnt be working at an environment like this place. She was also rude towards her coworkers, the girls I talked to when i walked in. I assumed the printer wasnt working they asked her for help and she was frustrated for what? The part that pissed me off the most was SHE MADE THAT ANNOYED FACE AND DIDNT SAY ANYTHING. SHE IS EXTREMELY RUDE. Replace her with someone better before she does this to other people, especially pregnant women!

The staff were professional and courteous. Overall, a pleasant experience. I did not have to wait…read moremore than five minutes.

Nothing but fast professional service over multiple visits. Staff are attentive and facility is…read moreclean and well organized.