Doctors Tania Kung and Thomas Law are great, however the front desk staff are among the rudest…read morepeople I've ever encountered. I've been going to Centro Medical for over 2 years and have yet to have a single positive experience with the support staff. I've experienced being hung up on, yelled at, and spoken over on multiple occasions. Who yells at a pregnant person? I understand they're busy, but that's not an excuse for consistent rude behavior especially in a customer facing role.

I had all but given up on finding a good family doctor in my area when this clinic opened. I now…read moream extremely thankful I found it when I did. Dr. Carolyn Yeung opened this practice in 2012 and all of the doctors here are on the younger side (30s/40s) and energetic. I have seen both Dr. Yeung and Dr. Kwok for a few issues and I have found both of them to be very thorough. As well, I have seen Dr. Woo and Dr. Hsia. All the doctors have a good beside manner and take time to explain what is going on with a decent amount of detail. This is very important to me as I like to know what's going on. The administrative staff is neither friendly nor unfriendly. Expect a 20-40 minute wait, as with most doctors. Overall, I am very happy with this practice.

high quality of care. when i fainted, the two women running the whole place were extremely…read moreattentive & kind to me. very grateful i came here

Dirty, disgusting, discourteous. Many years of blood collection every three months has made me…read moreexpert on their ineptitude. A stain on the face public health.

Came here for a blood test. I made an appointment online on the lifelabs website the day before and…read morewas able to find a time slot for the next day in the afternoon. Oakridge mall was undergoing heavy construction. There's many signs that point to the stairway and up the stairs towards the medical offices area that made it a breeze to find the blood test lab. The staff at this location were great. They were fast and professional. They only asked the relevant questions needed for patient check-in. People who had difficult questions relating to their situation seemed like their concerns were answered and taken care of. Shout out to the people who volunteered to wait on the side who had lots of questions or lost something they needed in their bag and let the people behind them take their turns first. The technician who administered my blood test was professional and fast. It wasn't as painful as i thought it would be and it was finished before I knew it. The only downside is that this location is pretty busy in the weekday afternoons. When I arrived, the place was very busy. There was one or two chairs left in the waiting area and there was a queue that spilled out into the hallway. As far as I know, they accept walk-ins but the wait was about 45-60 minutes. You'll still have to wait awhile even with an appointment. I came in 5 minutes early for my appointment but i still had to wait 4-5 minutes to queue to check-in and another 20 minutes in the waiting room. The other blood test lab i visited last year on Fraser St. took me in almost right away when i came in for my appointment and there was no queue to check-in. Note that there is no free wi-fi available in the medical building or reading material provided so you should probably bring something to occupy your time while you wait. Overall i don't really have any negatives to say for this location except for the long wait times due to it being so busy.

I had an appointment for bloodwork today and found myself waiting almost 10 minutes to check in…read morebecause absolutely no one was available to assist me. Then I had to wait 40 minutes with 3 people ahead of me. There were two people working (as far as I could tell) working in this busy office, with very 5 minute increment appointment slot filled for most the remainder of the day (and I had to wait a week for this appointment time). This is the least personnel I've seen yet working in any Lifelabs office of any size and considering those two people also have to do all the administration it's laughable. When I left the lineup of people waiting to check in was 6 people deep and almost every chair filled by waiting patients. By not providing proper staffing levels are doing a big disservice to the patients for which you claim to want to provide a good customer service experience. I've seen a noticeable decline in the quality of care provided and most of it is down to staffing levels. These skeleton crews simply can't keep up. You should be increasing your workforce, not decreasing it.

Such an efficient. friendly AND helpful pharmacy! Great and very professional Staff (Winnie is so…read morenice and knowledgeable!) who thinks nothing about going out of their way to explain things to you, chase after doctors to obtain their promised for prescriptions, and sometimes caution me when I do not take my meds properly! Very happy with them!!

After getting turned away in Kerrisdale (at Highroads), I checked medimap.ca and went across town…read moreto Pacific Medical Clinic. I'm glad I did. The wait was better than reasonable for a walk-in clinic, though I know that's circumstantial. I got registered and was treated and out in about half an hour -- much better than I had hoped. Dr. Gee was caring, knowledgeable, and professional. Excellent care. The reception staff were efficient, pleasant. Parking was free on the street. Bottom line: This will be my go-to walk-in clinic.

Dr. Tundeep Bassi is very unprofessionally. Very poor knowledge and he doesn't want to provide…read moreblood test. He never listen to his patient. Disappointe!

Ok. Ended up becoming my main walk-in clinic simply due to convenient hours, wait times (usually),…read moreand location. Physician quality varies. I encountered one that was helpful but sloppy with instructions, one that was checked-out and useless, and two that were very good. The very good ones seemed to be there more than the others. The admin staff are good to deal with. Washrooms are frequently gross. Overall, it will get the job done.

The receptionists have no people skills whatsoever. Very rude manners & in the way they talk to…read moreyou. Manners cost nothing & should be exceptional if you care about the people & your job. Your dealing with the public everyday for crying out loud. I suggest maybe going to work in a factory or something that has nothing to do with being polite & friendly.

Wasted my time taking time off work to show up and have the tell me to rebook because their…read morecomputer doesn't work. Are you kidding me? You couldn't even call me to tell me this? And not waste my vacation hours? What a joke

Overwhelmed with patients with a line down the hall. No one to check people in except between blood…read moretests so you have to stand in line simply to get checked in for at least an hour and then wait the hour or two to have the blood work done. My bad I should have booked an appt. Surely VCH could pony up for a check in person. Would streamline things.

Sent an email to cmc.downsview@rogers.com. Unable to leave message on their telephone 416-631-7797…read morebecause you need an extension number that is not given to patients! Nice way to stop patients leaving messages of cancellation and other needed info. Need to cancel remaining 3 appointments for physio-therapy starting 27 July 2022. Awaiting a response to my email. Annoying customer service!!

Went in to get something for a wound that got infected. They open at 10am so waited in my car as…read moretoo lazy to wait outside. Quickly decided to go to the washroom and when I came out there were 2 people ahead of me, so figured I better wait in line before the line got even longer. When it finally opened the office staff pulled the files of existing clients so a bit choked that that pushed me down to #5 on the list. Surprisingly though people went in and came out pretty quickly so having 4 people ahead of me I only waited 15 min. Good/bad depends how you look at it. Good that I didn't have to wait too long, but bad that potentially it was all quick because the doctor didn't spend much time on the patients. I commented how quick it was and the doctor said it was mostly prescriptions like myself. I told him my problem and he prescribed a cream and I was out in less than 5 min! The cream worked well and I cleared the infection within a few days. The doctor was friendly and professional, so all is good.