Weeks later and still barreling them on my membership. I called GM went to VM he never called me back called again and the same never called back. We I think there on GM 7 so what do you expect. read more

I have a love/hate with Lifetime. I have been a member on and off since 2008. What keeps me returning is the indoor pool. What sends me packing is the lack of professionalism and consistency with the staff, and complete neglect of facilities. Right now, the outside spa isn't functioning and the second indoor spa is empty. The wall jets that once massaged my back have been removed and tiled over. Piles of dirty towels are spilling over in the common pool area. It's neglect. I stopped going upstairs to the gym over a year ago because of the disrepair. But I need the indoor pool for therapy so I leave in a huff and eventually come back. What they need is better management. I often think that this would be a great setting for a sit com where the joke is always on the customer. There is a lot of emphasis on the front of the house where they sell you the membership, but in the execution, it's like kids are running the show. I read in one of the unapproved reviews about harassment by lifeguards. It truly is like that sometimes. We avoided the place for a year because my kids couldn't catch a break. The times they could access the pool constantly changed because of the swimming classes. Once they could go in, the rules were subjective. Some lifeguards were more relaxed than others. I had to ask management for clarification more than once and even had to call corporate one time. There doesn't seem to be a set of rules that can be referred to. I have also been spoken to very disrespectfully by a teenage lifeguard and it was appalling. For this I was paying $150 a month. This is what I mean by love/hate. One would think that Lifetime Fitness would be a well maintained, beautiful facility that caters to its discerning clientele. But it is not. It was once a beautiful facility that now struggles to offer the minimum acceptable service to a clientele that does not seem to do its part to respect the site, and to demand better. read more

For the past couple years, I've gone to small speciality gyms. My barre phase. My cross fit phase. My yoga phase. I finally decided to check out the BIG gym. Compared to the boutique gym memberships, I think the price is fine. I did feel like I was being "sold". But since I joined, I love it. It's clean and so much to do. The group exercise manager was VERY helpful and got me a schedule. He suggested barbells class and I'm hooked. My kids love the kids activity area. Yoga is my thing right now. I highly recommend the Power Vin. and suggest they offer the class more. No complaining here! read more

My brother is a member and he invited me to visit his gym with him tonight after we got throughout hiking camelback mountain. I call and ask if I could come by with him and check the place out, the receptionist said it would cost $30 just to see the gym I also couldn't go in since it was after 9pm so I would not be able to come till Sunday. No way, never, sorry, too bad... I'm sure there's more they will tell me if I join which will be never! Customer service is a must have and they obviously don't have $20 buck planet fitness please come to Avondale! read more

I've been a member almost 2 years and I love this gym! Convenient location, beautiful facility with lots of amenities my only regret is that I waited so long to join! read more

Amazing gym but the staff is the reason why I quit. Everyone here is an absolute joke. Alden signed me up and promised me LT bucks and all kinds of things when I joined. Well I never got them, so I called and big surprise, he won't get back to me. If you sign up at this gym it will be nothing but a hassle!! Don't waste your time and money. So not worth it. read more

The gym is large and has a lot of great cardio equipment. The free weight area is small/crowded. I also noticed a lot of dust and dirt on top of the vents that are in the basketball area. Gross when you think of this as the air people breath! It's very noticeable as your stretching out near the windows that overlook the court. Also the spa service is horrible at best! I got a call a few hours prior to my appointment saying they scheduled me with someone that was not working and I could not come in today. So much for valuing my time!!! Their unprofessional and not organized. You would expect a lot more from a high end salon... read more

I basically use this membership for the kids swim lessons. I truly wish I didn't have to pay for membership to enroll my kids in swimming but that's the deal. Also wish there were more class time options. I've been very happy with the swim staff especially Noah who has been awesome with my kiddos. We previously attended Hubbard at the recommendation of friends however my kids learned 3x as much Ian's did more in one month that they did in 3 months of biweekly lessons at Hubbard! So glad we found lifetime for lessons. read more

Canceled after 7 days of trying it out. Didn't notice they where still charging me after two months of canceling. I went to talk to the manager and they told me I was going to see a refund and my account will be closed. It has been a month and a half now and still no refund. To top it off I'm still getting emails stating that my account is pass due. I was expecting organization from a $60/month gym. Keep this in mind just incase you want to "try it out" read more

I had previously given Lifetime Fitness in Goodyear a 5 star rating. I am adjusting it a bit. To be fair, I wanted to break things down like this: Lifetime Fitness - GYM/Locker Rooms, pools, staff, etc (everything but the spa) 5 stars Spa - massage - 4 stars, facials - 1 star* see bottom of review for info We love Lifetime! I had been a member of Lifetime several years ago at their Roseville, Mn location and had an absolutely horrendous experience with the child care center there so I was very hesitant to become a member of Lifetime again. My husband visited and joined and added myself and my son onto his membership. We love it there! It is so clean and all of the staff is so very friendly. There is a wonderful spa with very affordabe massages and facials for new members. The locker rooms are perfectly sanitized and super clean and you don't even need to bring a lock to "lock" your things away. Towel service is provided. There is just so much to do here - from an awesome indoor/outdoor pool area that includes waterslides to a climbing wall, basketball courts, and an amazing cardio and weight training area. Neither myself nor my husband have ever had to wait for cardio or strength equipment. I haven't taken a class yet but have observed a few while lifting weights and they seem to be worthwhile. My son (now 5) LOVES the childcare center. The childcare centers has an outdoor play area, a basketball court/gym, an indoor playground/maze area, a toy area, and an infant area. For his age, the childcare is perfect and he loves it. I have seen some younger children crying in the toddler area that were not attended to immediately and that was sad to see and a bit bothersome. If that becomes commonplace I will update my review accordingly, but based on our experiences and for a child my son's age range - the childcare is wonderful! I have had 2 services at the spa this past week. The massage was good - not great and amazing, but average. The facial was....infuriating. The esthecian clearly had a lot of knowledge on the subject of facials but oh my goodness - she talked and talked and talked and throughout the entire 50 minutes all she did was try and sell me products. I kept politely declining the product purchases so I could give my skin a few days to see if it broke out from the products she used, but she was the pushiest salesperson I have EVER been around - way pushier than any sales rep we met when signing up at Lifetime and way more aggressive than even any car salesman we have ever interacted with :( My hour long facial consisted of her cleansing my skin using a sonic brush that she wanted me to buy for $190.00 and then she applied a masque and then a treatment at the end. There were no extractions, no hand and arm massage as detailed in the spa services guide, no scalp massage as expected based on the description of the service. It was very, very basic and was basically what amounted to an entire sales presentation. Even though I kept trying to be polite and tell her I did not want to buy the products today - and then I was more direct with her - she still insisted on bringing the products to the front desk so I could pay for them while I checked out. She did this before the facial was even over. When she walked me to the front desk to pay I told the ladies that I was NOT going to be purchasing those products today and they were happy to oblige. Skip the facials at Lifetime unless you want to pay for an hour long high pressure sales presentation. update 7/28/2012 - I wrote this review right after my facial. Sadly, after publishing this review, my face was experiencing some major drama from the facial. Clearly, my esthecian did not know what she was doing. I had deep, infected, nasty blemishes all over my face. :( read more

I signed up for this gym over a year ago on a month by month basis. The gym and staff are great. however, upon losing my job, i was told i need to send a letter asking for cancellation. I sent the letter and it appeared the matter was over. They have continued to bill me $149/month for over a year now. they send me to their collections department when i don't pay. Each person i talk to on the phone says i need to mail a letter or they cant cancel. they also say that they need 30 days notice to cancel. This is a scam to keep you going from month to month and to keep taking your money. In total they have stolen $1500 from me and my family. I have contacted corporate and they say they have done nothing wrong and can't help. "the money is for access to they gym, it doesn't matter that you haven't been to the gym in over a year. If you go here, make sure you cancel in person and get something signed and dated from a manager. read more

I signed up on the 6th of oct and was also signed up for the 60 day challenge. The trained told me then if I signed up with him he would train me for an hour each session and that he would credit my lt bucks toward my first personal training bill. He talked up this big game and said he could work around my work schedule. The first few sessions were alright and I was content. It wasn't until my 4th session that I realized I wasn't getting my full hour. When I asked him about it he said I was only paying for 30 minute sessions, completely disregarding his "promise" when we met. Go figure. In order to work around his schedule I had to go to the gym at 830 pm, after working, leaving me no time to get anything done. I told him I needed to do earlier sessions and he said he was going to sign me up with someone new who could meet me earlier and that he would call or text me with info. Nothing happened for 2 days so I called him again and he said that he was still going to train me and I'd just have to work with his hours. For he last 9 days I haven't received any messages or calls back from him so I called the gym after the 5th day to try and cancel my personal training contract and the trainer I talked to told me I had to talk to my specific trainer because he couldn't access my file. I called back the next day after I realized I had already been billed for the next month $328! He told me I would be billed monthly from the day I signed up which was the 6th. So not only did I only get 4 of 8 sessions for my first month but now I was already charged for the next month before I could cancel. The female trainer I talked to apparently could "access" my file and told me she would cancel my contract and email her manager and that her manager would contact me and refund my $328 and actually use my lt bucks toward my first month like my trainer said he was going to do in the first place. 3 days later, today, I get a call from another personal trainer seeming like he wanted to help and offered to refund me my lt bucks but could not refund my $328 because I didn't do a written statement to cancel. Not only was I not aware that I needed to do this but I was told something completely different when I signed up. I tried to call and cancel in time and couldn't even talk to my personal trainer. When I talked to another one he couldn't help. And the next one... apparently I was too late. Now I'm awaiting a call from the General manager which seems doubtful by now. I enjoy going to this gym but I feel really ripped off over the "personal training aspect. The kicker is that the personal trainer I was training with got fired on Saturday and I didn't even know this. I guess they didn't plan on notifying my girlfriend or her mother who also trained with him. They were just supposed to keep calling and texting and getting nothing back. I really hope someone calls me to fix this or I'll have to just cancel the gym all together and dispute the charges with my bank. read more

This gym itself is nice. People here are nice. However the agents are not. I was signing up with my group of friends, I'm not mentioning any names because I was taught to always be a real one. However, when the agent was discussing our financials, he tried to be humorous and referred to me as the "cheap" friend. My mother always taught me to be save money, and not to reckless spend. Money only proves so little about people. It really doesn't buy happiness. I was glad I didn't snap at him because I was with my friends and we were devoted into trying to better our health. Regardless of price I was going to sign up. But when you start questioning the prices more to get an understanding he takes it as being cheap. Wish I could have signed up wth someone else. If these agents make money off commission these guys need better qualified agents. He's lucky I didn't contact his Human Resources. read more

Right there with ya Michael! We had signed up with Lifetime while still under construction. Did get a good rate then and was excited about the prospect of the place opening. I had tried a couple of other gyms but whenever I was to have my appt with trainers they would call and cancel. Thought that since I discussed this issue with sales guy who we signed up with at Lifetime and was told that this wouldn't be an issue I finally found a place. What a mistake that was. Same thing happened. Had initial appt with trainer to go thru all the measuring and making up the routine and was supposed to have 4 more appts with her but either they day before or day of appt, phone rang, and gee who was it? None other than the trainer or someone else calling to say I'm sorry, not feeling well, can we reschedule. She couldn't even make the rescheduled appt. I even tried to make appt with different trainer and when they called to say can we reschedule, I decided to just forget it. Never went back again. It's so easy for them to take money from you but when it comes to provided services that are supposed to be included in your membership fee, FORGETABOUTIT!!!!!!!!!!!!!!!!!!!!! read more

2 stars mean " Meh. I've experienced better", and that statement runs very true for this "gym" I signed up in May to get fit and to get strong. It was a pretty nice gym, lots of equipment and lots of room. The locker room is very nice and they have steam rooms and private showers. This place has a ton of amenities, but it is not a great gym it is a club, a place to go and great and meet and that's about all. If you are into heavy lifting, or into being able to get to the free weights at all this place is no good unless you go on Friday night when there is no one in there. Try getting in there on a Monday, Tuesday, Wednesday and your not going to have enough room to stretch let alone work out. The people that go here are not friendly in fact they are all pretty much scared to make eye contact. Everyone is to focused on the chick in the workout room or staring at themselves in the mirror. The company itself cares more about getting new clients than retaining old ones and the gym is just over crowded. It is a very pricey gym well over $100 for two people and that price goes up even higher with kids. I recently canceled my membership and moved to a real gym not a club. My only advise to this company is start caring about the clients you have more than you do about packing more into your facility. read more

my family has been a member for almost a year now and so far no complaints from us. it is much more pricier than our last gym membership but: *they have tons of group classes to choose from and they're included in the membership (even the yoga classes). *also included in the membership is 2 hours of child/infant care every time you use the facility. let me just tell you, the kids center has an indoor basketball court, t.v. area, kids restrooms, computer area and indoor and outdoor playgrounds. *they have tons of cardio equipments to choose from and there is never any wait to use a treadmill, stair master or an elliptical machine. *they have an indoor pool area (lap pools and play pools with a slide) that comes in very handy during the winter season. *they also have dry saunas and steam rooms in the locker rooms. i would highly recommend this gym to anyone. read more

I am a member of lifetime fitness palm valley location and I cannot give this club enough stars! 5? How about 10!!! The staff is always helpful and the activities that are seasonally planned with families in mind are always impressive and fun! The child center doesn't even compare to the other gyms. The personal training and programs that they have throughout the year is always changing and keeps me focused for whatever goal I am trying to achieve! The group fitness classes.....I can't say enough about the the instructors and how encouraging they are! The spa! What? I can get my hair done or a massage after my workout while my kids get to have a blast doing Zumba or rock wall in the child center! How can you not love that! The life cafe is always fresh and I never have to question the quality of food and products that they use...that's one less thing I have to worry about! Let's not forget....towels included!!!!! Whaaaat!!! read more

The gym itself is beautiful. State of the art and you can tell they spend a lot of money keeping it running well and up to date. The staff.... could be better. 1) When I went in to join, the salesman was very polite and had all the time in the world for me - right up until I signed my name on the dotted line. Then he was very rude and acted like he had a million things to do and I was wasting his time. 2) The salesperson INSISTED I use myLTbucks right then! Fine, I didn't care. But BE WARNED! When you use your LTBucks, it automatically puts you into a recurring payment for whatever you decided to use them on. I signed up for a month of the master's swim team and was shocked when I was charged for the swim team the next month! I stopped by the service counter a couple days later to talk to them about it, and the incredibly rude woman there insisted I had signed something saying I wanted to continue with it, and if I didn't want to continue I should have filled out a cancellation form that day. Excuse me? I wasn't even told I needed to cancel something that was supposed to be free!!!! Not only that, but you need to give them 30 days notice in order to cancel. Which means that I had to pay for a second month that I didn't use because I only gave them 28 days notice to cancel something I never agreed to. 3) At about 10pm they lock the doors and the only way to get into the gym is by ringing the buzzer. That's fine... if the person who was on duty was paying attention. I stood there one night and had to ring the buzzer 4x (for about 5min) before anyone came to the door. Why am I paying so much money if I can't even get in whenever I want? I almost left because I honestly thought maybe the person fell asleep and I wouldn't be able to get in at all. 4) Last, but certainly not least. My one and only spa service. A facial. First, the woman told me I have dry skin (which I don't). She then proceeded to try to sell me face moisturizer, cleanser, eye cream, and toner, as well as hand cream, foot cream, and body cream. I'm not kidding. It was ridiculous. I love facials, but it's beyond annoying when the woman tries to sell, sell, sell. More than likely, if she wasn't so pushy, I would have gone back and gotten another facial there. My skin felt smooth and hydrated after she was done, but it wasn't worth my time since she wouldn't stop talking to me and trying to sell stuff to me. All in all, be very careful when you sign up for anything and expect to go into this gym saying NO to any employee (or should I call them salesperson?) that you speak with. read more

Lifetime fitness is a solid place to lift, swim, run, etc. However, once you sign up its almost as if no one cares about you. I had tried to "suspend" my membership for the month of january as i was going to be gone. I emailed 3 different times to the employee who signed me up and not one response. I have no idea why I was never responded to. So then I called the place and talked to the manager who assured me things would be taken care of which they were not. Called again and in my profile there was no written information on me calling before and no information on the emails I had sent. Have full proof of emails and calls. Its pretty pathetic customer service and all they care about is making money. The overall gym is great but the customer service is something to definitely question prior to signing up. Be aware that is all. read more

Very good gym. I am a big fan of group classes and have stayed a member because of these classes. I tend to stick to classes Amy teaches since she is super motivating and fun!! Also enjoy the hot yoga classes. What is keeping me from a 5-star rating 1) the membership prices are quite steep and 2) the classes tend to get really crowded and require you to get there 30 mins prior to get a decent spot. Wish they would add additional classes to the schedule. Especially evening classes. 3) there are a ton of kids which makes it hard to go to the pools. read more

It's a great place for sure, with lots of services you won't find elsewhere, though my concern was whether I wanted to pay more for the opportunity to have a hair salon and masseuse I would never use. But the fitness center is terrific, as is the pool. HOWEVER, I wanted to give it the 7-day tryout before deciding and the 4th day of my 7-day free pass the woman at the desk pulled me over to the side and asked me to fill out paperwork I had already filled out and told me I'd have to meet with a sales rep again. She said I would have to do it every day I used the free pass. Which was interesting since this was my 4th day and only the 2nd time I'd been asked for it. I told her I didn't have the time for that and I wasn't going to acquiesce to that kind of hard-sell pressure for a free pass. So I walked out of Lifetime Fitness and signed up for Anytime Fitness' 14 day free trial. I start today. read more

Great gym great staff. They keep facility nice and clean right equipment to work out on never too crowded.

i loved this place and ultimately cancelled my membership because when my oldest daughter turned 12 i had to pay for her at a full adult price. problem with that is at that age she can't go anywhere without me being with her and wasn't allowed to be at the pool either without me. if they would have charged a more reasonable price i probably would have just stayed. she didn't like to use the equipment so really the only time she went was when we all wen to the pool and for $50/month just for her that was just way too much. read more

UPDATE: The Cust Svc Manager emailed me and let me know that they DID refund my $10 svc charge for putting my account on hold. I must say I was VERY PLEASANTLY SURPRISED!! Good on ya LT....I'm happy again, and it means a lot that you listened on a case by case issue....I'm proud of you!!! read more

I would like to start off by saying I was a member for roughly 5 years and canceled due to the quality and management of the Facility. The gym is not what it used to be. The general manager Jenny lacks leadership and management skill. I know a lot of the employees there and hear first hand the frustration they have from lack of support and guidance from there leader. The facility itself has also been disgusting the past two months. The locker rooms look disgusting and they aren't as well stocked or maintained as they used to be. They aren't cleaned, and you can see the team members trying to do as best as they can but still struggling. There old ops manager dan recently left and you could instantly tell it was under new management. The PT employees still walk away and don't acknowledge you unless your there client. The pool is never cleaned and untreated but that always been that away. Overall I can't justify paying $60 a month or support a company that doesn't keep their employees happy or help them succeed! read more

This is a fantastic facility! The important things: immaculately clean, including locker rooms, pool area, steam and sauna baths and work out areas. Lots of dispensers of antibacterial wipes so you can clean up after yourself. I haven't taken any classes yet, but the participants always come out of these high energy workouts drenched in sweat and with grins ear to ear. The staff is friendly and professional, the trainers well informed and the facility extremely well equipped. Your money and time are well spent at this club. Five stars and two thumbs up! read more

Signed up so I could take my daughter to the pool...but they lie about the hours and it became such a pain to swim around the odd hours, we stopped swimming there. When we signed up they lead you to believe the pools are always open. Since I wasn't taken my daughter to the pool, I tried to take her off my membership...they charged me 15 dollars to take her off. Very nice when they want you to sign up, but rude when you want to change anything...so I canceled my membership! read more

We stayed in Goodyear for 10 days and bought a visitor membership at Lifetime. What an amazing place! So much variety in equipment! I was inspired! The cafe was excellent! The child care was wonderful- A great system and I felt secure leaving my 13 month old in their care. I rated it 4 stars only because the front desk customer service could use a little improving. We weren't shown or even told where anything was (locker rooms, child care etc). We were given a guest pass "key" for the lockers but it wasn't explained to us how to use it- we had to ask. Other than that the staff was friendly enough. We were acknowledged when coming and going. The child care staff was great though. Explained their system thoroughly and seemed to genuinely care. I would definitely recommend this gym! read more

The gym is very clean and staff is friendly. The monthly dues could be slightly lower, but there is lots that this gym offers for the price

Cancelling a membership here left me feeling like I was on the bad end of a divorce. My family and I haven't set foot in there for two months. We were told we had to physically go inside to cancel or send a notorized letter. When we finally got around to going in, the cancellation costs amounted to about 4 YEARS of payments at my new gym! That was enough to consider just staying there, but the lack of empathy, concern, and flexibility after taking my money for the past 3 years was enough for us to just want to walk away from them on principle alone. read more

Great facility, great selection of classes, wonderful staff. My only complaint is that the Hydro Training is given outside during much of the year. In June, this is just too much UV exposure to be healthy. They need to either hold the classes earlier in the day, in the evening (6:30 is not late enough in June), or move them to their inside pool. read more

FOR the ungodly amount of money they require to be a member, you would think the staff would be more friendly. The trainers were pushy trying to get you to sign up for programs and the staff really didn't seem to care. Got outright lied to on at least one occasion. The place is pretty but not worth it. read more

I have had billing issues for three months. Over charged $150.00 and cannot get it straightened out. Multiple calls have resulted in no corrections. Will be cancelling my membership. Very disappointed. read more

It's a really nice gym. The amount of different classes and exercise equipment they offer is amazing. I have looked at some other gyms and there is no comparison. I wasn't looking to spend as much for a monthly membership (about 50) but once you see it you will want to join up. During the busy hours, it fills up, but if you go off-peak there is always plenty of available equipment for you to enjoy. read more

I brought my son to swim today even though I'm not feeling very well I have high blood pressure but I wanted to get him out the house to swim for at least 30 minutes in the indoor pool as my son is swimming in the shallow water I'm approached by lifeguard telling me that I need to be in the pool with my son in the shallow waters then his manager comes out she tells me the same thing so I move closer to the pool so that I can be close to my son they asked us to get out of the pool because I refuse to get in the water today because I'm not feeling well mind you we have been coming here for the last 2 to 4 months I've never gotten in the pool with my son and now all of a sudden today it's a problem I will be canceling my membership I paid $122 a month not to be harassed by Life Time staff when they're having a bad day I would not recommend anyone that just want to come and relax with their children to lifetime in Goodyear Arizona I have referred several people and their families to this gym I will be making a complaint to the general manager tomorrow and I will be telling the families and friends that I've referred here the issues and let them decide if they would like to keep coming which I don't think they would it's not a family-friendly place they will harass you if you are of other color yes I said it lifetime is a races place read more

I was a member with lifetime for two years. The gym is nice but don't be confused with the nice equipment and group classes. The staff, mostly the the crew who sign you up for a membership are fake and looking to make as much money off of you and your fitness goals. They will force personal training on you and bad advice. The trainers are the best part because they are genuinely nice but they are paid way too less compared to the guys trying to play dress up as they take the most out of clients to add to their commission. They make you have a 30 day notice to cancel your membership but it turns in to 2 months reguadless. They will forcefully put your account on hold for $10 a month just so a cancelation doesn't appear on their system. And to cancel that $10 a month takes the same amount of time, at least 30 days. And while you are being forced to pay this extra $10, you can only have online access. No club access is permitted and no weights or equipment online when I checked. Aside from the way the they treat members who want to cancel, they treat the employees the same when they decide to change jobs, even with a notice in advance. This is Phoenix so they're are tons of options beside this very money driven commercial gym. If you are serious about changing your current fitness state, go to another local gym. If you tell them you are wanting to switch from Lifetime, they might give you better rates than if you did not. And their rates are less expensive and unlike lifetime, they do not constantly sneak a rate increase by a dollar or so every 6 months with little notice. I'd recommend Gold's off Dysart myself. I would talk to Erika specifically there. She can get you club access to any Gold's gym nationwide as she did for me with a very comfortable gym price. A variety of multiple gyms is better than being confined to just one. Take a tour, workout there for a day to try it out. read more