I've only remained a member because I mostly utilize the better clubs on my work commute such as Chestnut Hill and Burlington, which are far superior. Worn out and tired looking MetroWest is still bottom of the barrel and in need of several updates. Lifetime MetroWest cannot seem to find good YOGA INSTRUCTORS. They've had them in the past and there are a couple that are good now but most of these classes by good instructors such as Brianda, have been replaced with an inferior, seemingly inexperienced yoga instructor named Caitlin. She seems nice. But she talks too much, too fast and really cannot conduct a yoga class for her life. Yogi's are supposed to be Zen, not chatty and all over the place. They keep plugging her in to new classes and nobody knows why. She's a dreadful teacher gives poor instruction, please replace her. read more

Great club but I wanted to give a huge thumbs-up for Mia -- her classes and her energy are incredible. She's a major asset to the Framingham club, and a big part of why we stay members. I get so much energy out of her classes that I wanted to give her a shout out. read more

This location is managed by racists. I experienced several incidents of another member behaving aggressively toward me. Several instructors intervened on a handful of occasions. Two incidents occurred within a 2-week period. When the 2nd incident occurred, I reported the member to management. 1 week after I reported the incident and before anyone spoke to me they had already decided to cancel my membership. I received and email from Cindy asking me to call her to discuss the incident. I don't know what the point of the call was if she had already decided to cancel my membership before even speaking to me. The reason my membership was cancelled - because they viewed camera footage showing that I threw a yoga mat, 10lb weights and a gliders to another spot. They considered this behavior to violate the gyms code of conduct, even though "throwing" the equipment is something myself, members and instructors did on a regular basis. The only difference in this situation, was that I threw the equipment to a neighboring spot in the studio space to move this aggressive lady (who happened to be white) out of the spot I had reserved and she was trying to take, as she had tried to do on several past occasion. I don't know what this lady's problem was but she seemed to target me on multiple occasions claiming that I was late to class and that she was told she could take the spot I reserved and had already set up with my equipment. After the 1st time this happened, I realized this woman is a little off, so I would approach to grab my belongings and/or ask what spot she reserved so I would move there. But after a number of confrontations, I started to stand my ground. She was being a bully and I wasn't going to put up with that behavior. This woman was allowed to behave this way for weeks, and other instructors saw the confrontations. That behavior was allowed, but throwing yoga mat, glider and weights is against the code of conduct. Repeated aggressive, harassing behavior from a white woman to a woman of color is not a problem. But if you're a person of color and you simply move equipment to another spot to move said aggressive white woman away from you and the spot your properly reserved and set up on-time, you will have violated the code of conduct. Yea, right! It's simple, these people are racist. White women with an unconscious bias against people of color. A crazy white lady is allowed to misbehave and tantrum on multiple occasions, in plain view. But if you are not white, and you make any kind of motion... even if its throwing light weight gym equipment toward the floor, exactly as everyone does on a regular basis, including the instructors... then you are seen as aggressive. It's not the "scary" way I threw a gym mat, gliders and weights... it's that I threw them as a person of color. Despicable people manage this place. read more

I forgot to mention that there are numerous incidents when the pool is closed because of an "accident" by one of the young members. I can't figure out how they can sanitize the pool without draining it. Don't swim in the outdoor leisure pool. The thought of it is just too GROSS. I would also disagree with the comments by HPG -- current management is horrendous. Individual customer service by lower level staff is good, but management is terrible beyond words. read more

They truly care about helping members get the most of their time at the club. Always available to assist.

Lifetime has not been able to maintain the workout floors. You can see here there are 3 or 4 towels available for the members at the most expensive gym in the area read more

Life Time - It's not even busy but if you need a towel hurry - A granite countertop with a water bottle and white towels on a wooden shelf, likely in a bathroom or spa setting. - Trainers Near Me - Framingham, Massachusetts

Put my membership on hold in May for the summer but I keep getting billed for being an active member. Lifetime is saying that I have to pay in June, July and August even though I put my membership on hold in May when I went to my vacation home. Repeated calls with the club and no one will call me back - neither the club manager nor the membership desk will call me to resolve. Over $700 in charges and I haven't been to the club since June 1st! Beware that this club is all about grabbing as much money as they can from the members. Zero customer service. read more

This place looks like a ghetto ! Weird people coming during summer months , talking trashy and acting crazy around kids! The new management doesn't care about complaints ! The bathroom outside is absolutely gross !!! The locker aren't getting fixed for months ! For the money we pay an absolutely ridiculous and mediocre environment and service ! We'll be canceling the membership!!!! read more

RUDE staff that accused my children of stealing a rude woman's sunscreen just because they sat in the same seats she did and left it near there and she asked my children if they seen it and they said no, and they helped her look for it but couldn't find it and then she went to the pool reception and told them that my children stole it but they didn't and then she brought someone over, which is one of the rude staff and even he told them to admit it, and my daughter had a similar sunscreen to her that I gave my daughter for her birthday in the woman took it and the man who worked there did nothing about it, and the woman was screaming at my children, and all the worker said was "just admit it" and the woman walked away with my daughter sunscreen, which was very expensive because she has a different skin type. read more

I love lifetime fitness, everything was fine until unfortunately I experienced discrimination by one of their fitness instructors, Debby F. I spoke to the studio leader Cindy but she didn't seem to care. Completely disappointed. read more

You would think for a monthly membership over 200$ they would take the time to appropriately plow the exit. Able to plow the entire rest of the parking lot accept the final exit area near the lights. Truly ridiculous. Multiple cars stuck and no one around to help. Pathetic. read more

I have list almost 15 lbs in a year in a half with a carefully selected set of classes with certain instructors. But I joined a gym not a nightclub. The music volume now compared to when I joined is so outrageous and instructors turn up the music 4x a class. My head is ready to explode by the time a 45 minute class is over. If I put ear plugs in I have worse balance and also get a headache. I come to get away from screaming kids, loud talkers at the office, and the noise of the outside world and focus on myself getting stronger and healthier not putting my hearing at risk. read more

I have been a member since they opened it. I have been overall happy with it until they decided to control what I can watch and can't watch on my personal machine's TV. I talked with the manager before I write this review to give him a chance. He told me he will check and get back to me. I never heard back from him. I am disgusted and disappointed that some narrow minded individuals who think they can decide for me! read more

Just so this is clear, this place deserves 2 stars and I have to give it a 1 because it's overrated. Pros: Spacious, and probably the only gym with enough squat racks/deadlifting platforms. Hot tubs, pools, steam room, sauna, are all pretty nice. Machines are typically always working or repaired very quickly. 5 bench presses is the perfect amount. The lockers are lovely. The staff is very friendly, and LifeTime should consider themselves lucky they have someone as talented as Brian Ribero on the personal training team. Cons, and there are many (so buckle in management): Good luck going swimming in the pool. 4 PM on a Tuesday? Swarms of children - it feels like a Nat Geo documentary on eusocial insects. Not good. What's worse, pool closures galore - my last three visits I've only wanted a lane to swim in alone for 20 mins and I haven't been able to get that in spite of waiting for over an hour multiple times. And they're certainly not giving you an automatic discount for closures even though you're only paying for this place for the amenities. My membership costs $225/mo and you can't give me a lane in one of FOUR pools? Let's make it even worse - try waiting for a lane to open from the hot tub (which I'm in alone) and here come a dozen or so eight year olds to jump in. No sane 30 year old man wants to be alone in a hot tub with a bunch of 8 year olds who are in there against the rules which are completely unenforced. I'm fine waiting, even - but life guards do not enforce limits on swimming time for other members. The members here are indeed annoyingly entitled. So when you try to engage with the member that has been swimming lackadaisically back and forth for almost an hour in the same lane, they will dismiss you because they have a behavioral problem. This is also the only gym I've ever been in where someone has refused to work in if they are occupying a machine where there is only one (of which there are far too many). I have also been sexually harassed by children in the locker room while changing into my bathing suit. "Nice ass," they say. $225/mo and you'd think there wouldn't be multiple hoards of (presumably) teenagers swarming several benches, and yet... Life finds a way. Also, of note, many members wear very offensive articles of clothing ranging from graphics depicting trans women as monsters to, verbatim, "nobody likes a vegetarian." The staff are far too complacent in dealing with problematic members, probably because you have 8 people working during peak hours. Have heard slurs of many types out of the mouths of multiple members far too frequently. The food in the café is marketed to be healthy, but it is mostly devoid of anything I'd want to eat as a vegetarian. Indeed the poor quality of options here reflects negatively on the brand of the gym. The guest policy is also far too restrictive. 2 per month with a 60 day cooldown is absurd. The seated shoulder press rack is literally begging you to injure yourself - as a core component of bodybuilding routines, this is unacceptable. Other gyms, such as Impact in Auburn, have adjustable racks for the barbell bench and barbell overhead press so that you don't have to strain trying to get into form. 1/4 of the price and I'm feeling like that rat's nest is more luxurious - not a good look. The sign in process for guests is also belabored, but, the front desk are normally nice enough. There are too few of them however. I have noticed the decreased headcount as what I'm sure are budget cuts. And that's disgusting considering the cost of being here. I will say that if I weren't one of the biggest people in the room, I would feel somewhat unsafe here due to poor membership quality, understaffing, and little effort to ensure a respectful environment. All of that can be tolerated, but I will say what is absolutely inexcusable : quality photo opportunities for fitness progress are near non-existent. Figure it out. Even the most cramped gyms have a place for photos the don't involve taking a picture of other people. Final verdict: Maybe nice for a visit, off hours, in the dead of winter, but definitely not for a lifetime. read more

Life Time - pools closed for the whole day because there was lightning three hours ago - The image shows a swimming pool area viewed through a metal fence, with lounge chairs and umbrellas in the background, surrounded by trees and bushes. - Trainers Near Me - Framingham, Massachusetts

Today we took our 4 year old to a class and was horrified with what we saw. There are not enough staff to take care of a room full of children of different age gaps. One it's crazy to have children with a big age gap as young as 3 years old to 11 years old in the same room. We pay $389 for a membership and thought okay maybe it's worthwhile to bring our child to a class. BIG MISTAKE. A teacher refused to let our daughter into a room where other kids where without explanation she shut the door on her and our daughter went running back to my husband who decided to stay for the first 10minutes because he felt that the class was overwhelmed with way to many kids and not enough staff. Kids crying everywhere and then to make our daughter cry was just not going to fly with me. She could of just said why she was not allowed in the room and she would of brushed it off and understood but to shut the door in a child's face is unacceptable. Truly not happy with this experience ESPECIALLY for my 4 year old. The place needs to be staffed better with people who are educated in child care and are trained to handle a BIG class of children. First and last time for us to bring our daughter with us to a class. So happy my husband trusted his gut and stayed to observe. Utter chaos and overwhelmed workers who don't have enough help. Place is huge and also they are bad with customer service. When a class was canceled in the past it showed as the class was running still and was canceled 5 minutes prior this happened twice already lol it's a nice gym come on let's be better equipped for this and let your customers who pay a heavy price for a "luxury gym" know in advance not everyone lives close enough where the drive doesn't matter! read more

I like going to this gym because of the squash area where they have a sit down to watch TV & all. Whenever I go upstairs to the third floor there's always some kids running back & forth that disrupt workouts of other members. The trainers there are friendly every time u go to the second floor. read more

a very good place for sports, you give the children to the children's room and go in for sports yourself, swim in the pool, do group classes, etc. Everything is done for the comfort of a person. read more

Life Time - Kids room - A lounge with a leather ottoman, a sofa with pillows, and a decorative sculpture, adjacent to a children's play area with a stroller and a door. - Trainers Near Me - Framingham, Massachusetts

Really nice club, clean but communication leaves a lot 2 be desired. Was interested in personal training but wanted more info. In past 3 weeks sent 2 emails and left a voicemail and no response. Possibly not staffed, with no information no idea what the story is‍ read more

If there was any communication, I would say it is awful. Calls not returned cooperate or local.Answers received are vague and Not useful. People answering phone can't answer questions. They need more activities and sessions for beginners. Keep all things clean, please. read more

I pay $2400.00 a year for single adult membership. If you are joining in hopes of swimming, don't! I was so excited that they had 2 indoor pools, one of which is an adult lap pool, and two outdoor pools, one of which is an adult pool....I was extremely disappointed! You will be SOL unless you swim during off hours. During the non-summer months, the two swim teams get the indoor adult pool from 4:30-8:00. In the summer you have to wait until the kids and adults who don't feel like using the leisure pool are done standing at the end of the label, at times for hours. Let me explain: The first swim team, comprised of kids, get the adult pool from 4:30 - 6:00 every weekday. One may wonder why the kid's swim team is not in the kid's pool; great question! They also take up 2 lanes in the kid's/leasure pool from 5:00 to 6:00 (for a total of 7 lanes). That means that from 5:00 - 6:00 if you are lucky enough to get one of two lanes in the dirty, cloudy, and overheated kids'/leasure pool, you will be sharing a lane; the other 2-3 are for swim lessons. Then at 6:00 the next swim team takes over the adult pool. This is the Master's team. If you are like me, you think, great, if I can get some pool time at normal hours, I will join that. OK, but, if you qualify, get ready, you will pay an extra $1200.00 a year on top of your $2400.00 a year membership fee...for a pool that you thought you would have access to. To recap, from Monday to Friday, you will have no access to the indoor adult lap pool from 4:30-8:00. When I flagged this to Customer Support, they suggested I swim at 8:00 pm on Friday nights, seriously?! Ok, so now let's go over what happens in the summer. First, to use the outside pools in the summer, you will pay an extra $250.00. That's right, it is not included in your regular $2400.00 a year membership. That is not where the disappointments end. The swim team also takes up lanes in the outdoor adult pool during the summer. It gets worse, if you go there when the swim team is not there, you must wait to get a lane because there are many people, kids and adults, who take up many of the lanes to lounge... in the adult lap pool...read that again. The kids are in the adult lap pool instead of the leisure pool, and not a single lifeguard asks them to get out of the ADULT LAP POOL. What does that mean? If I want to do anything about it, I must approach the lifeguard and ask them to ask the people to get out of the lanes...which sets up a great dynamic and makes you the popular one at the pool. I have witnessed a woman in the adult lap pool with her grandkids just wading in the water, not swimming laps; someone did complain, and the lifeguard came over to ask her to get out, but she refused, and they let her stay. When I asked the lifeguard why, they said they sometimes make exceptions..again, seriously?! During the summer, I wrote an email that was ignored. I talked to the Aquatics Director, and he told me kids were not allowed the adult pool, and there were no exceptions..then the next day, there were kids in the pool, and nothing was done. Then I emailed the GM and asked if I could have an in-person conversation with him, and he answered...if answering me is forwarding my email to the Aquatics Director. He made no mention of my request for a conversation. So, $2400.00 a year, access to the adult pool only in the early morning or after 8:00 pm (if you are a working person). In the summer, you have to wait until kids and adult non-lap swimmers are done frolicking, and then you might get a lane. When I wanted to talk to someone this time, I was ignored because... I guess I am not sure why. The GM must have felt I was not worth his time. I thought he was the GM of a club I paid to be a member of, I thought I deserved to be at least heard...I was wrong. Even when I managed to get to the outdoor pool by 2:30 pm every day, getting a lane was often a struggle due to people just standing in the lanes socializing. If you are not looking to swim, it could be a decent gym; make your own judgment there. read more

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For the money, its going to hell in a handbasket. I am a Zumbie and love the instructors and some of the other fitness classes. Instructors are wonderful although there is never a good way of managing obnoxious cliques (admittedly, this club for as snooty as it is, attracts nice people who aren't as petty as Crunch Hudson). BUT for the MONEY, I DONT want to get on the leg curl machine and look at CRUSTED SWEAT mixed with DIRT and DUST on the floor. Lockers are terrible and they haven't done much to fix them. The clean standards are starting to lack. THAT is UNACCEPTABLE for a gym of this price and caliber. Clean up folks, its getting grungy. SURE, you have HIGH traffic. But that crusted sweat has been there since BEFORE I had my hip replaced 22 days ago and counting even further back. I'm sure the GM can have a better plan for cleaning. And patrons can help. Sweat on the floor? WIPE IT. But go through your dust collecting equipment. At least every quarter. Your patrons deserve it! read more

It is a nice upscale place. My main complaint is there are many pay-for extras such as swimming lessons, swim team, fitness class that will over ride your use of the facility. For example you may want to take a hydro fitness class (free with your monthly membership) but you will always be unable to use some parts of the pool if swim team or swim lessons want to use them. These revenue generating activities always are the priority of the management and scheduler. The monthly membership is not cheap and I am disappointed that I feel like a second class member. read more

I attended as a guest and the gym was neat, up to par, but the amount of harassment I receive to this day is cringeworthy. I went about two months ago and the same guy who will remain nameless is still calling me like he is my wife... multiple calls a day trying to collect commission from me. AVOID: leaving your phone number for these bottom feeders or you will have to change numbers like me. read more

Great place. Totally recommend. Very flexible terms for membership, put on hold if you're on vacation for months. Staff is very professional and attentive. I love the group classes keep you motivated. Do not pay attention on nay sayers just try for yourself for at least a month. Very friendly environment and safe. read more

My wife and I went to Life Time Framingham last Sunday because of the invitation of our friends. When my wife took a shower, she found her shoes are gone. She did not put her shoes in the locker. Thus remember to lock EVERYTHING in your locker box!! Just really didn't expect such thing will happen at such a high end gym. What's even worse is I ask to the employee at the front desk. He just said there is nothing he can do. I ask it is 35 degree outside (nearly 11pm), I can not let my wife walk with bare feet like that. The employee just ignore me and talk to other customers. So ridiculous! I was seriously to buy membership as I really like the pool here. But considering the thief stealing as well as the terrible services (even worse service than YMCA), I don't think so. read more

I love this gym. It has everything I could possibly want. Even at the 5pm rush hour it never feels crowded and I almost never have to wait for weight equipment and never have to wait for a treadmill. It is kept extremely clean. Yes it is expensive, but the higher price gives you more equipment, multiple pools, child care if you have kids, and the added bonus of keeping the crowds down because some people are priced out. I have not yet tried the spa, but have tried the cafe. A little overpriced for what you get but they have a ton of options and you can use your gym card to pay rather than carry your wallet around with you. I knocked one star because as other people mentioned, you really get the hard sell for other services (personal training, pilates reformer classes, etc.) which I find to be a huge turnoff. The guest policy is quite ridiculous as well (no saturdays ever, and in the summer you can only bring a guest during the week after 4pm). read more

Life Time - Trainers Near Me - Framingham, Massachusetts

Cafe is good, healthy, and convenient. Equipment is pretty good. I don't use the locker room or the pool. Mainly I use cardio machines, weights, and strength training. Crowded. Get there early or late. Good hours if you are an early bird or a night bird. Televisions have no captioning and as far as gyms go the music is a step below Radio Disney (way below). Parking lot is hazardous, vast, and it's probably not the club's fault but it is a flat out, wild-west 'ding' factory. (I've incurred several hundreds of dollars worth of scratches and dents from the parking lot.) Here is how you earned your two stars: for the money I give you around 300$ per month (after an 80$ corporate subsidy) I liked my rusty old gym where at 5 am the person behind the counter was smiling (whereas, your people scowl at 8 am) when I walked through the door (and then again when I exited). And at my rusty old muscle head gym the patrons had respect for my sports car and observed proper etiquette. I've been a member for a year. I haven't visited other facilities. But, hey, on the other hand, it beats cycling in a blizzard (2 1/2 stars when MetroWest has a blizzicane warning). read more

I absolutely love this place! I became a member in September and the front desk always is the best, most genuine people there! They are always so helpful and respond so quick when I have questions or concerns! The club is also very clean and the food is delicious! My family came to visit and they couldn't stop talking about how kid friendly it was! They loved the outdoor pool/water slides!! read more

2-3 stars as a member. 1 star after the fact. after giving 30+ days notice as required, they continued to charge my card. I'd been a member here for over a year and a half and was out of my ridiculous contract. I physically walked into the club and gave notice to Shayna in Customer Service. I received an email acknowledgement that day. I did everything I was supposed to, yet they still charged me and won't fix the problem ? I have emailed and called the GM Steven, customer service manager Jason, training manager Michael, and multiple other managers to no avail. they love passing the buck. The weekend manager Lorena wouldn't refund my money "because it was a budget decision" I told you I was leaving and you kept charging my credit card and taking my money. How's that a budget decision ? this places sees members as dollar signs, not people. I should also mention - after I gave notice the club offered multiple offers of multiple discounts and a free month of group training, training, nutrition, etc. each email was better than the prior. The response below from corporate is offensive - I adhered to Lifetime's bureaucratic policy. I ready the policy. The issue is the management didn't give a damn and didn't adhere to their own policy and then gave me the runaround when I called them on it. read more

Complete garbage customer service in restaurant Very unprofessional service Very dirty locker rooms Steamroom always broken , smells For 180$ month no way no more read more

I've been coming here for 2 years now, 5-6 days a week. The people at the front desk are never paying attention. I always ask them how they're doing and they can't stop their conversation to even acknowledge they're just tryna scan my member card. It is extremely rude and very bad for business. I pay a hefty sum monthly to come here and this little detail makes me wanna switch gyms. read more

I love the club and the facilities, but I joined to swim and after being told when joining (and paying more for the more expensive outdoor pool membership) that there are always adult lap swim hours available, gradually any hours I want to use the pool have been taken away. I work and used to swim laps in the indoor pool after work. Half the pool was being used by younger kids for swim team practice, but usually there were a couple of lanes available to share. Now in the evenings the entire pool is unavailable due to swim team practice. The outdoor lap pool is a madhouse and is filled with folks who can barely swim and have zero idea of what constitutes lap swimming etiquette. As soon as I can find another option I will be leaving. Too bad, because I like the club, but it costs WAY too much for me not to be able to use it for the one reason I joined. read more

Lifetime fitness in Framingham is Amazing!!! I wish I had joined this gym when it first opened. It is like a resort. The employees are super nice and are so helpful. The gym has Everything to offer and the classes are Fantastic. You get an unbelievable work out from the instructor's. The personal trainers are awesome. The gym is clean & clean. You can go at a 5pm rush time and still find equipment to use. If you have not checked this gym out ...you should. read more

Been a member here for a couple of months now and it has been awesome. The equipment is top notch. The staff is constantly cleaning. The amenities this place offers is unlike anywhere else I've ever been. Yeah, it's pricey, but in my opinion it is well worth if. My wife does the various group classes 4 times a week and she is also extremely pleased. 0 complaints from the two of us. read more

You can checkout anytime you want, but you can never leave! The good: good mix of patrons, no judgement, wide array of machines, weights, pool. Not crowded on weekdays. Kid friendly. Clean. The bad: lockers are frequently broken, parking lot is an ice and snow mess in winter. The ugly: went south for the winter. Tried to "pause" membership. Requires 30 days notice so I get gigged another $250, then it costs $32/mo *not* to be a member. Got back, but due to travel schedule, I tried to cancel. Not only do I have to go give 30 days notice (ca-ching another $250) but I have to do so in person or by registered letter. C'mon, can it be anymore inconvenient? That's just pure greed. Took me two weeks to physically get there to do it, another $125 down the drain. I had considered signing back up when my situation changes, but not now. read more

To start off, yes there is a wow factor when you visit this place. That being said, it wears off after about a month being there. Too many people, too crowded. Swimming area looks big, but mostly reserved for laps, and recreational/family swim area gets super congested. As founding members, we pay $350/month for our family membership; and from what I understand, membership has just gotten more expensive. Wife signed up for 4 personal training sessions at $360 per 4 sessions. Eating at the cafe would cost us $90-100. Oh, did I forget to mention that the food is awful, and the portions are very small? You can get a better, more satisfying meal at a lower price eating at a low end restaurant if you wanted to. You decide whether it's worth it. Be careful what you sign up for too. Signed the kids up for their complimentary swim lessons. Read the fine print. It says that the kids will be automatically enrolled in paid swimming lessons after the complimentary lesson unless you give 1 month notice to stop the lessons. So, when the first charge comes around, you're charged for a service you don't want because you didn't give a 1 month notice. If I had policies like this at my business, my clients would be very upset, and some would likely leave. There seems to be fine print with whatever you sign up for. Shady. The last straw was today when I brought my kids and parents (who are visiting from out of state), so that my parents could watch their grandkids swim for 30-40 minutes. Members get 2 guest passes per month. I was told that the guest passes were only valid M-F from 4pm-10pm. It was Friday at 3pm. We had to leave by 3:45 for an event. So, in order for 2 senior citizens to watch their grandkids swim for 30-40 minutes, it would cost us $60 for the both of them just to come in and sit and watch! Are you f'ing kidding me?! I explained the situation, and the woman checking us in could really care less. She just wanted the money. Which reflects directly on management. Now don't get me wrong, as a family we are fortunately blessed to more than adequately afford all of this. If not, we would have never signed up. That being said, there is only so much nickel and diming a person can take until they start feeling fed up with it, and the member experience from their staff must be better for what they charge. I'm seriously considering (and most likely will) cancelling our family membership because of this unsatisfactory customer experience. My guess is there's going to be a high attrition rate with their memberships once summer is over. read more

When we went is was great then we canceled and still got charged twice and they will not give us our money back! Awful customer service and they will not return calls. I would never go back! I spoke with Dan at the front desk multiple time and he kept suspending instead of canceling not okay they took $450 out 3 days before Christmas! They had the wrong e-mail and info saying they tried to call and wouldn't even admit! read more

This place used to be very good when they opened. With time it became very clear they only care about money. From their yoga program (which is the furthest thing from yoga), broken sauna/steam room on the regular, to being way overpriced for what you get....don't bother. Company needs a serious revamp. read more

I'm very disappointed with this place. My membership was $159.99 and when we had Gym restrictions we still paid the full monhtly membership. Now they decided to raise my membership to $179.99!!! Wow. Money hungry mangagement. Things they won't tell you. You can't swim at any time. They rent that to other programs. Summer time if you want to use the outdoor pool you will have to pay an additional $39.99 to $59.99 at this rate. The gym is ok but this is now ridiculous. I'm out. And they said you have to give a months head of time. That's bs. read more

The group fitness classes and the instructors are nice and helpful. But as somebody else mentioned there are really no solid cardio classes. They say that some classes have a cardio component, but they are pretty light. The overall fitness floors are clean but the set up is weird without enough mirrors. Locker rooms- womens- are the dirties locker rooms I have ever been. Even though I and my friends wrote to the management couple times, nothing has changed. In addition to the unkept and unclean conditions, there is frequently no shower gels or shampoos! Also the locker rooms are over crowded, lots of kids, lines in the showers etc. read more