I have nothing bad to say about Life Time Fitness. It's the best gym around. Yes, it is more expensive -- considerably more expensive -- so you want to make sure you do actually go to the gym on a regular basis before signing up. That said, there is no better gym anywhere in this area for a regular gym goer. You get amazing pools -- inside and out -- fantastic classes included, basketball, weights (obviously), a spa, and a great cafe. My favorite part about this gym is the pools. The locker rooms are also pretty awesome. It feels like a country club. read more

Love lifetime fitness! Wanted to give a shoutout to Anthony Cantu for being so helpful in getting my membership back. He made the process very easy and even fun. I was a member from 2005-2012 and had to cancel when I moved to a city with no locations in the area:/ Anthony called (I must have put my info somewhere awhile back when I moved to Austin) and reminded me how much I missed this place. Staff and trainers becomes a second family, creating a great motivational environment. It's always clean, easy in and out, or a can be a place to get away. I don't enjoy working out anywhere as much as I do at lifetime. read more

Lifetime members beware! I am one of the original members of Austin Lifetime North and up until now my husband and I have enjoyed it. I joined LT many years ago and did not have children at the time. I now have a two year old and I use the childcare center. Yesterday when I picked up my child I saw noticable scratches on his face. I thought it was my imagination but as we walked outside in the natural light it was evident it was not my imagination and there were very visible cuts and scratches on his face. When I went back into LT and asked the two childcare workers at the front if my son fallen. I was told no that another child hit him in the face. Of course after hearing this I was shocked that I was not called immediately when the incident occurred AND worse when I picked up my child and asked how did it go I was told "Good all went well". It was not until I brought my child back into LT and questioned them. To my amazement when I questioned them to why I was not called immediately OR why I was not told when I picked him up. Their response was "THEY FORGOT". How can you forget that a two year old was hit in the face with noticeable cuts on his face? This is the childcare workers ONLY JOB to watch and protect our children. AT the VERY LEAST update the parent when something like this happens. At this point in the conversation things only get worse. The LT children worker stated a incident report was filed. I asked for a copy they denied me. When I spoke with the Manager hoping to get some assistance and explanation the kids Manager, Marissa Meinen stated that "once the information was submitted only corporate could give me the incident report" LOL. SOOO NOT TRUE. I called corporate and they stated that is incorrect and something handle on the local level. Needless to say I filed a police report with Williamson County regarding concerns of child negligence. My next course of action is to call CPS. Everything has been documented by the police, my child's pediatrician and our family attorney. All I can do is write this review to get the word out regarding the safety of children at the LT North Austin location. If you have very young children who CANNOT speak for themselves please BEWARE of what my family and I has been through due to the lack of care of the LT staff. read more

Look no further. I can't imagine anyone giving Lifetime less than five stars. Jason helped me initiate my membership. He was knowledgeable helpful and always recognizes me by name upon entry. I feel so welcome at this gym. The ladies and gentlemen at the front desk are always happy to see me and very friendly. Lifetime on 620 is so much nicer than my old club in CA which was considered of the best in NorCal. The equipment is updated and expansive. The options for workouts in the clubs are endless. The basketball courts, the pools, childcare, cafe, salon, etc. are top notch. This is the place where you can spend the day working out or relaxing. If 10 stars were possible, this fitness center has earned it. read more

I have belonged to this gym for almost 10 years. They have been doing updates and maintenance. I finally made the decision to leave the gym for the following reasons. 1. They continually increase your dues on a annual basis. 2. If you want special team classes, those cost an additional fee on top of your dues. 3. Their swimming programs are weak for adults, they have not been able to maintain masters swim, plus you pay extra. 4. There is no social connectivity with other members. I can get all these things at other places paying allot less. read more

While it's pretty crowded(even during the day), it's probably the best around with amenities, equipment and classes. I'd say you certainly get your money's worth over the boutique HIIT type studios since you can change up your routine or just utilize the steam room and pool for a relax day. It would be a no-brainer if they didn't charge so much for the extra classes, that's my biggest complaint. read more

Coming from Equinox in NY, my expectations of a world class fitness center are definitely a little high. The center itself is pretty well kept, with some updating to the locker rooms needed. The equipment is usually always in good working condition. My biggest gripe here is the lack of variation in fitness class. The "barre" class is in a studio where there isn't a ballet bar, and there many "paid" classes. What is the point of a membership if you also have to pay for classes? I would rather have my monthly membership increase than have to worry about paying for classes. Shout out to Corry E. who hosts one of the best cycling classes in the area. Life Time can thank him for my business! read more

Best gym I have ever been to. Since I started coming here I have lost 40 lbs because it's very motivating for me to go here to workoout. I even like their yoga classes which are very good compared to typical gym yoga classes. The gym is a little more expensive than Gold's gym, etc but I think it is worth it. read more

I was a member of Lifetime South for 5 year until the pandemic. I put my membership and training sessions on hold at that time. So I was incredibly surprised to get an Email stating that I owed them dues since August. Anyone else getting similar emails? read more

Reading all the negative comments about cleanliness is a joke. Its a gym, it's gonna have bacteria, coodies, whatever. Take your own mat, bike seat cover, sit on a towel in the steam room, and sauna. It's common sense. Ive been a member for 5 years, love it. read more

Good clean gym, love sauna and classes. Great staff and healthy food to keep in shape read more

Love that I never have to wait for equipment and that this gym is very clean compared to most. It's pricey so if you don't go often and don't take advantage of their many facilities than don't sign up. I on the other hand could spend all day here! read more

If I could put zero stars I would. This place has no regard for proper health and safety protocols even in light of the current pandemic. Saw this indian guy coughing at the front desk when I entered and as I was leaving a couple of hours later a few days ago. Now normally I wouldn't say anything but yesterday I saw the same guy still coughing and very clearly sick. Not going back until this place decides to actually protect its customers and would cancel my membership if they didn't have that whole 30 days to cancel scam. read more

Overall a good place. However, I noticed mold from the bathroom ceiling. They should do regular clean up or check the mold.

My wife and I both asked for a quote for membership for our family for this gym. My quote was 50% more than the quote my wife got. It is very easy to tell from our names that I am Asian and my wife is white. Both quotes were given in the same day and by the same employee, Terry Torres. I think the quote difference is because of my race. I have reported this to Texas Attorney General Office. I am sure I will not be the only one who was treated like this at this gym if it is due to racism. If you were treated the same way, please also speak up. Do not be a silent victim. read more

It is extremely annoying when people complain about every single thing and constantly nagging!!! I mean Seriously; let's get it real if you are able to complain about fitness center like this then I really can't imagine the rest and most of the complaints I have read here is bunch of nonsense... Lifetime fitness is the best fitness center in Texas and I really would say in the nation...It got everything I could of asked for...If I can't sleep in the middle of the night;I am there...If I am bored I am there...If I want to do intense workout , it has everything I could of asked for...The pools; saunas are extremely amazing...The best fitness center ever... read more

I absolutely love Lifetime. They are warm and inviting, and the facility is just incredible! I love that I can go swimming with my daughter in one of their two pools. Also, The staff is INCREDIBLE, especially Tiffany! She's always so kind and helpful. She's also super knowledgeable about fitness--she's constantly researching to stay up to date. I'm so proud to know her and be a part of Lifetime! read more

The facilities are great but customer service is horrible. Be wary of extra charges on your account. Don't expect member services to help because they are just hoping to keep your money, so you will need to call your credit card company. The pool policies are also dumb and confusing. This is my second month and I already have regrets. read more

Came here as a guest visiting friends. Huge gym and has a lot going on! But there were a lot of employees who were just off putting. Front desk looked annoyed to even check me in. Everyone looked like someone stole their lollies and was pouting about it. And as a gym you would think that the trainers and the people who work there would appear healthy. That was not the case. Or maybe everyone was just miserable. Equipment was mediocre,it took a few tries to get a treadmill with my friend that worked and were next to each other. After our workout we went to the restaurant there. Nothing looked appealing. So I got a shake, and it had a weird metallic taste to it and was watery. I was better off going to the store and buying a lean body protein shake for 1/3 the price. There was one girl. Cross eyed. Couldn't catch her name. But she was definitely rude and looked sloppy. Was afraid of even having her touch my shake because she didn't seem clean. After that experience and hearing how much people pay for this place, its shocking. I've had better experiences at other gyms with less the price and a whole lot cleaner! read more

I have had the privilege of training with Tiffany for 5 months now and it has been the best investment I've made in years. She is warm and inviting, always approaches our sessions with a collaborative spirit, and genuinely seeks the safety and improvement of every member she works with. She is the picture of professionalism, keeping members' experience and safety at the forefront of her instruction. She genuinely cares for her clients and wants to see everyone reach their goals. I can't recommend her enough! read more

I'm currently going to another gym, and every other gym that I've been to has had excellent pleasant childcare. I was visiting this gym with my friend, and I'm appalled by the attitude of the employees here. Not one person had a pleasant look on their face, and they clearly hate kids. People glared at us in the hallway the whole way in and out, but the most atrocious thing was the behaviour of the people working in the kids area. They didn't greet me or my kid, introduce themselves, or even smile, and didn't make me or my kid feel welcome. I wouldn't have left my kid there at all if she wasn't staying with my friend's kid because I don't trust those people to even be nice much less take care of them. My daughter didn't get to try the jungle gym or mat area because they shut it off to keep all the kids in the toddler area and told them it was closed despite there being no sign that said that there was a schedule like that. They spoke with impatient, harsh tones, especially to an older boy going insane with boredom because he was stuck in the baby area. All the towels, fancy looking interior design, special amenities, and uppity gym people in the world couldn't convince me to come here again when I can expect such horrible care for my daughter, and for the price, crazy! They don't have my trust. Are they not being paid enough? What's the deal? read more

Weight room is big, clean, and well equipped. The staff is not very helpful and do not have good attitudes, mostly. The lifeguards at the pool used to be good, but not so much anymore. read more

This review only applies to LifeSpa North Austin. You need to think twice before you make an appointment at the LifeSpa North Austin. It's disorganized, poorly run and the staff turnover was exponential which is very telling! My first appointment for a hydra-facial was mediocre. As I was about to pay, their system was down and unable to check me out. I had to come back again to pay for my service. I thought it was a "one off" incident. After a month, I experienced similar issue on my second appointment and the hydra-facial machine was not working accordingly. In addition, I have received 10 reminder calls (from different staff members) for a scheduled appointment because their system is unable to track activities in their booking. This multiple snags prompted me to cancel my VIP membership at LifeSpa. One of the staff told me that my request for cancellation has been processed and completed. Only to find out two weeks after I cancelled that I will be charged for the month of December because I missed the 30 day cancellation period which never came up from previous conversation from the other staff member. I received inaccurate messages from the three staff members I spoke to. Even the LifeSpa Manager does not have a clue of the VIP membership I signed up for. The manager told me that they can not give me the credit back because Corporate controls everything! These establishment is a money eating machine and have no regard about customer experience. Take my word for it...STAY AWAY from LifeSpa North Austin! read more

The place has grown on me. May have just gotten off to a rocky start. I had to find non-peak times to go, to minimize the wait for equipment. And the manager Jared is great. read more

This gym has everything that you need, the staff is friendly, clean and polish everywhere, amazing instructors my favorites at zumba Jessika Erivez and Michel Martinez, they are professionals they always brought the latest songs and new choreography every week and always smiling, another amazing instructor and sexy pretty boy is Leonard Pascal such a joy dancing with him, is a shame that they cut his days and hours, restaurant has amazing food the service is always friendly my favorite at the restaurant was Estrella Jara, so nice, smiling and ready to give the best service, but I didn't see her the last time that I visited Lifetime, someone told me that she doesn't work there anymore, so sad they let go a good worker. Im consider to enroll again, but I'm not sure yet. I was member for a year and I enjoyed very much this gym. read more

I love my gym!! Monica T. was the one we signed up with and she was super sweet & kind. She explained how everything works- she's extremely knowledgeable & detailed. I'm telling all my family & friends to sign up now. The place is always clean & roomy. Never felt like there's to many people in the way :) even at peak hours. This is my own personal get away..... the spa is so relaxing. Best decision I've made in years! The staff here is AWESOME!!! read more

They nickel and dime you to death. From the frozen food cafe that is overpriced to raising your prices while you are under contract. Excellent gym, not so excellent staff and pricing models. Do not put your membership on hold and then decide to cancel - they will still charge you a full 30 days of membership. There are much better places to spend your money than lifetime fitness. Their loyalty is clearly to their bottom line NOT their members. Perhaps a more intelligent management style would realize that both are interconnected. read more

Love lifetime . Every thing at the gym is top quality and it is a great atmosphere. Im all about that work and with a friendly staff that is very help full about any questions you might have. read more

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my daughter had a membership here for about a year. at first, it seemed fairly reasonable because they appeared to understand that college kids are only part time residents in the area - so she was allowed to "suspend" her membership while she was away at school for just $10/month and then reactivate it when she was home for breaks. and there was no contract or term fee. this seemed to be working for her until she was heading off for study abroad and decided to cancel the membership outright. she went in to lifetime and spoke with a representative at the front desk. she explained her situation and that she had determined it didn't make sense for her to keep the membership since she did not know when she'd be back in this area. she asked what she needed to do to officially terminate her membership. the rep told her he had made a note of it, entered it into their system, and that there was nothing more she needed to do. so she trusted that she was all set, seeing as how the rep told her she was, and off she went to her next adventure with not a worry in the world. within about a month, the harassment started. emails and phone calls and threats of calling a collection agency - practically daily, and even after we called them and wrote them repeatedly and explained things. it took forever for them to leave us alone. ick. read more

This review is specific to Terry Torres, Membership consultant. As a new resident to North Austin I am in the market for a new gym. Lifetime fitness looked like a step up from other gyms in the area and I was really looking forward to checking it out. Before I even made it in for a tour, I received a phone call and exchanged emails with Terry Torres. His lack of professionalism and human decency was overwhelming. He was unable to answer basic questions I had about the gym, and became snappy and rude in his responses. It ended with him hanging up the phone on me. I'm shocked this is the type of person on the front lines for such a nice looking gym. Sadly, I'll be spending my $150/month elsewhere. If customer service and respectful interactions matter to you, I recommend you look elsewhere. read more

After the 90 day pause was billed for my membership on Aug 1. I called the next day to cancel and get my fees refunded. No one picked up so I left a message with my number and call back. Never heard from them. Did this at least 2 or 3 more times. Then I was invoiced for $16.13 today for prorated membership. Just like every other gym I have ever joined. I don't recommend. read more

Horrible customer service. Tried to cancel my membership in person and they gave me some bull that there was no one that could do it. What?!! I had to send a certified letter to cancel the membership and they still charged me another month! I haven't even used the membership in the last 6 months. You'd think when they charge $180 they treat their customers better. This is an overpriced gym that will make it as hard as they possibly can to cancel your account. Make sure to cancel the card they have on record or they will try to charge you even after you've canceled. read more

I reviewed this almost a year ago. I was dissatisfied with management, the loud music and dishonesty from the sales staff. Needless to say I put up with it for many reasons. It is a really nice facility or it used to be. I began to notice that the facility was not as clean as it used to be. I use both the equipment and the wet areas. On more than one occasion, the showers smelled like urine and hair clogged the drains. On September 5th, I visited the facility with my son. I have a neck injury so I love the waterfall feature in the hot tub....it really works out tight muscles. We both used the hot tub. While I was letting the waterfall massage my neck, I noticed that my son's entire back was covered with something black. He had been leaning back on the tile surround. I looked where he had been leaning and you could see an imprint of his back and upperarms. I took a clean white towel and wiped the tiles. Then I noticed that the black substance was everywhere (on all the surrounding tiles). We tooks showers. I took pictures of the towel that I used to wipe the black substance and decided to take the towel up to the front desk. The new general manager just happen to be there and asked me to show him where I found the black substance. We walked to the hot tub area and he saw what I saw. He promised me that he would take care of it immediately and welcomed me to come back the next day and it would be taken care of. I went back the next week and nothing had changed. That was the end of my romance with Life Time Fitness. I cancelled my membership September 5, the last day for an end of the month cancellation. If you cancel your membership by the 5th day of the month, Lifetime will give you until the last day of that month reinstate your membership without charging additional fees and higher membership fees. Today (September 30) was the last day to reconsider. I had been a member of Lifetime since before they opened their doors, so today I had to make a stressful decision. Stressful because? Because I had a lower rate than new members and if I ever want to rejoin (say they clean up their act), I will pay a higher rate. Well that is what Lifetime is banking on. Today, I received a final email to reinstate my membership or use the Flex membership which advertises to be $10 a month. I have cancelled and reinstated several times during my membership. I was always offered this Flex option with the understanding that I could keep my current membership and current membership dues (rate) if I paid a monthly $10 fee. During my conversation with new GM on September 5, he suggested the Flex option stressing the benefit is to keep my current membership and payment rate from going up should I ever want to rejoin. WELL.... folks always, always, always read the fine print before considering any verbal offer from Lifetime Fitness. It never matches up. The Flex membership DOES NOT lock in your current rate and has additional fees and taxes associated with the membership and authorizes Lifetime to charge you these fees and other fees they feel appropriate (something to that extent). That deception by management was the final straw. On September 14, I did receive an email from the general manager regarding the "filth" around the hot tubs. The following in quotes is taken from his email to me. "The "filth" is a bit different than either of us thought. It is actually caused by the heat and chlorine from the tubs eating away at the tiles above the tub. It is a known problem with those tiles and a fix is on the way - essentially replacing the tile on the walls with non-porous tiles. Short term I have the staff wiping the tiles off every day. Even doing so, the black residue runs right down the walls and is there the following day. My understanding is that my operations staff will be shutting down the tubs this weekend and applying a sealant to the tiles to hold them until we can replace the wall." In the same email he explains the Flex option. The following in quotes is taken from that email. "On the flex option, I'm not clear on what it used to cost, but $10 with no rejoining fees is accurate. I would highly recommend that option as we have many members that don't take us up on the offer, then are upset when they come back to join and find the prices are higher than when they first joined." Now if you got an email from the general manager expaining the Flex Option, would you think the Flex option would ensure that your membership rate would remain the same when you decided to reinstate your membership? The fine print for this option does not read this way. If you have time, check it out and let me know what you think. A lot of folks don't care about how a place runs it business and that is all well and fine. Enjoy the facility....I did for years. With that said, I hope they clean up the place and stop the deceptive practices. read more

"Bye, have a nice day" the new person at the front sang out to me...I guess she hasn't been to "RUDE SCHOOL" yet. 3 years and no one has said hello, or anything to me. Once I was standing there behind 4-5 kids hold my card to be checked in and they just ignored me....then some saw me and "Oh did you want to go in?" Are you kidding me, I was standing there trying to hand you my card? Nick the guy at the pool is a jerk. When he first started he seemed nice enough and one of the employees said give him a couple months...well that's all it took! He yelled at me for diving in the pool (racing dive) and told I am to tell him if I ever see anyone else diving in....huh? really. I watched the guy dive in and he ignored him. Today I watched 7 people dive in front of NICK and he ignored them. Not quite sure why he yelled me and allows the younger kids to dive in constantly. Joel Humperdick is the GM. He has absolutely no idea what constitutes customer service, and no regard for customers in general. Customers seem to get in his way of being big important powerful man. During a water aerobics class we we limited to a portion of the pool the size of my bedroom! 22 people in the class. People saw him come out and started yelling at him and getting out of the pool to talk to him. He didn't care, he is big strong and powerful and doesn't give a sh*t about his customers. He successfully graduated from RUDE SCHOOL and learned his lessons well. For 3 years, we have had the portion of the pool where the slides let the kids off. For some reason now, 24 adults trying to exercise in a gym in the pool are disregarded so that 6 kids can go down the slide in during the class! This GM has no sense at all! It was amazing. He actually shook his finger within a half inch of a customers face! He told another lady in the class when she went to talk to him, he had had a rough day....waaaaa.????She was the 48th person to complain to him that day. Think you might want to listen to your customers. He wouldn't listen to a lady in the parking lot when she tried to talk to him. Unbelievable customer service. Very, very sad. He is a very short stocky guy with serious short man syndrome. Bottom line, he just doesn't care about anyone but himself and how powerful he can be. read more

On the plus side, the facilities are nice and the towel service is great. However, being an adult with no kids and one who doesn't particularly care to be around them, I could no longer justify a $90+ price tag per month. I joined primarily for their pools, which are nice and plentiful, but it's a bit disenchanting to be doing my lap swimming in a pool that is often used by those little nose-pickers and who knows-what-else they're doing in there :(. But...if you love working out with soccer moms and putting up with their screaming brat kids running everywhere for a premium price, go for it. If you prefer working out with adults who go the gym for fitness reasons as opposed to a spa day with the fam, go elsewhere and save your money! read more

So I love this place for absolutely everything but it's management (see my previous review) . I'm paying about $200 per month for my family of 3 plus a small child that uses the day care while I work out. They tell you it's month to month, never stuck in any contract. However, I spoke with someone in membership management today over the phone to cancel my membership on 1/3/15 and she refused to allow me to cancel over the phone or via email or even fax! I told her I moved across town and she insisted that I drive all the way to the location to cancel my membership in person or to send a certified letter. I asked her why she couldn't help me over the phone or by email and she said that its against their policy. She also told me that they were going to charge me for the whole month $200 even though I moved and they won't accept my cancellation until paid in full for a month that I'm not even going to use. Strange... they were happy to prorate me to sign me up, but refuse to do it upon cancellation. They try to make it as difficult as possible to cancel. Money suckers, bad customer service and a true scam. Seriously?! I don't support this unethical way to screw people out of money. They do it just to make an extra buck. It's distasteful and just bad business. read more

I actually liked LIfe Time fitness, until it is time to cancel the membership... They made it truly hard -- you will have to go there in person, 30 days before the effective date. I had to move to another city. Having to take care of a one year old and do moving, I didn't get the chance to go there until 7th of the month. I wanted to move my membership to where I move to. However, they didn't have a single store in Northern California. It leaves me no choice but to cancel the membership. They not only will not refund me anything from the monthly membership fee already charged on 1st, but also will charge for one more month! And I won't use a single time for close to 2 months. What a business practice! Close enough to a scam! read more

I think this gym is over priced for the type of service and cleanliness you get. This gym has only been open a couple of years and it already shows a tremendous amount of wear and tear. When you look closely you can see the dust and grime in the corners, on all there plastic plants, carpets, bathroom grout, etc. The pool area is also filthy. There are band aids all over the place and the staff walk on the wet floors surrounding the pools with their dirty shoes on. There are foot prints everywhere. Who is cleaning that place? Seriously! Who is cleaning that place? The people that work there are horrid. They are young and obnoxious. Forget manners, respect and courteousness. What happened to the customer is always right? The only reason I stay is because they are the biggest gym with a pool and they are open 24 hours. Otherwise I would run as fast as I could from this gym. read more

My niece had her 6 year birthday party here and we had a pretty good experience. It was a pool party so we were interested to see how well it would go. We had about 16 kids total and about 10 adults, so a pretty big group. The staff were friendly and gave clear instructions. The kids had a great time splashing around and playing in the indoor pool. A couple of the older kids were able to use the water slide. The only weird thing is we had to trek through the gym upstairs through people actively working out on the gym floor to a "conference room" where we would eat. Took a little bit for the pizza to arrive and they forgot the juices but afterwards they gave us two boxes of juice to make up for the oversight. Overall turned out better than we had expected and all the kids had a blast which is all that matters. read more

$12 a month for 2hrs of childcare EVERYDAY! As a stay home mom, that seals the deal for me. I ain't going to lie, sometimes I don't even workout when I go there. I visit the spa for a facial or massage, I visit the cafe for a lite lunch and free wifi, and often I just sit in their comfy chairs/couches and make phone calls and reply to Facebook postings. As far as the gym, it has got all a person could need. You welcome summer time so that you can hit their amazing pools, slides, and kiddie areas. The rock climbing wall is fun for all the family, however, the time it is open is limited therefore making it difficult to go. I have completed 24 weeks of TEAM Weightloss - losing 12lbs and going from a size 13/14 to a 9/10. I am currently doing TEAM Fit with Sam and feel strong in my body. Sure I still have a long way to be where I want to be but I stay motivated with my trainers. I have taken many of the free classes, all are which are good. CON: The price!!! Our family spends more a month at this gym than on a car payment. Is it ridiculous that we continue to do it? YES, but this is our form of entertainment and sanity. We spend $155 for membership and $175 for the TEAM program (which is a deal cause it is 3x a week with a trainer). We have cut our babysitting cost down and eliminated Starbucks (ok, not eliminated but drastic reduction). I recommend this place if you want to get fit, physically and mentally (with the low childcare cost). read more