I am finished shopping with this company. I was sold a custom package for buying 12 hats embroidered with my logo. I was told that after paying the digitizing fee and buying the minimum 12 hats, that I could buy any blank hat at any Lids store in the future and have my logo embroidered at no additional charge. This was the only reason I bought the minimum instead of using another source which is 1/3 of the price Lids charges anyway. So I bought my initial minimum at a store in Charlotte, where they have honored the agreement twice, but one day recently I was at this Lids store in Winston where the salesman told me I was mistaken and tried to charge me additional fees to make some hats for me. He was rude, smug and arrogant the whole time I tried to work with him. He went on to lecture me on how he was the Lids corporate trainer for embroidery and that only he knew what he was talking about. He made no effort to understand what I had been promised and he had no concept of customer service. I was going to buy $100 worth of hats that day, in addition to the $500 I have already spent with this company. NO MORE!! I'm finished with them and I regret the money I already gave them. read more