If I can give this store a zero star for customer service I would definitely give them a zero. I buy a nike golf hat and find myself shocked to find it half off on their website so I go back in after 10 minutes to return it and the young Mexican lady forgets who we are within 10 minutes. She then returns my money and takes out the bag fee. So I left the bag there for her to keep. Fuck this place. Cheap and rude. read more

I bought 2 custom hats for $150 at 5pm. 1.one of hat thread color went wrong so I have to wait. 2. I guess something with sawing machine went wrong But without any explanation, manager was just scratching my hat to take out the tread. I had to wait for 20 minutes more and that was already 7 o'clock. 3. I asked her "is the hat okay?" answer was "I KNOW WHAT I AM DOING HERE. WE ARE CLOSING NOW DO YOU WANNA COMEBACK TOMORROW?" I had to comeback next day and it didn't look good with new hat. And that was the experience I had with the store manager. Never going back read more

The location needs to update their hours. Says 10am. Arrive at 10:15, not open. You would think if they say 10am on google they would in fact be open at 10 am. Wasted gas, time and energy read more

Another successful day at Lids thanks to manager Carlos!!! I came in wanting 3 hats custom made with words on them & Carlos delivered to my full satisfaction. Hats came out perfectly Perfect color Perfect font Perfect font size Perfect price They have fun jerseys here too! Was tempted, but stuck w the hats haha read more

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Jose Martinez is wonderful wonderful with customer service I think he should be recommended as employee of the month . This is my 3rd visit at this store and Jose once again never fails me . I appreciate kids and the whole organization for having Mr.martinez help our community please make sure he sees and or here's this message peace and blessings . read more

Zillions of Caps here. It's my favorite place to buy baseball caps! and I have purchased a few here over the years. They always seem to have a cap that fits my weird shaped head. Some people are lucky and can just throw on a cap and go, not me. I have to try on 30 to 50 caps to find one that fits. And let me tell you something, when I finally find that cap that fits--the compliments just pour in... like: "Hey David, you look so much better with a cap on.." or "maybe you can finally get a date now that you have a cap on..." or "I wish that I could wear a cap like you can David but with my full perfect head of hair none fit me." I was just in here last week to get a RAMS hat to get ready for the Superbowl. They have a ton of RAMS hats in stock now and I found the perfect one after trying on 30 hats. If you don't have a RAMS cap get over here. You can't be accepted into Los Angeles society without a RAMS cap. It's going to stunt your professional and personal growth if you don't have a RAMS cap. read more

Lids - Accessories Near Me - Santa Monica, California

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I was quite disappointed in my shopping experience at this location today. For starters, I presented my LIDS Club card only to be told they had no record of my account. How can I have a card but no corresponding account? Second, I purchased two (2) Las Vegas Raiders ski hats at $35.99 per hat. I was only afforded a 20% discount on one of the purchases when the LIDS Club card clearly indicates 20% off "all hats." Because the cashier could not find my account, she then charged me $5.00 to activate my LIDS Club card! In effect, wiping out my savings of $5 which should have been $10 based on her inability to correctly charge my items. To add insult to injury I was charged an additional $2 for gift boxes and I asked her to place the items in those boxes which she did not do either! The salesperson Arianna (602330) became agitated when I was questioning the bill and kept on asking me if was going to make the purchase. It was rude and the place was empty so I have no idea what was her hurry to get me out of the store. Even more insulting is the series of government taxes on two (2) items which came to $7.35! No wonder The Third Street Promenade is a ghost town these days. The store # is 5816 and it's located at 1413-B Third Street Promenade in Santa Monica and the purchase occurred at 2:58 PM. Phone number is (310) 576-3437. And on top of all this I received "zero" reward points when the entire point of traveling from Venice to Santa Monica was to get reward points and display loyalty to a local retailer. Instead, I was ripped off and treated like a non-entity by LIDS and this shopping experience was awful. I could have purchased the same items at a lower price and no nonsense experience online and avoided the retail rhetoric from Arianna who doesn't seem to comprehend what pays her salary which is customers like me! I learned my lesson today that LIDS is not customer friendly and is ripping off mostly patrons under 21! I deserve satisfaction and I DO NOT RECOMMEND LIDS OR THIS LOCATION! read more

I came in tried to get 2 hats.. their POS glitched and charged me but they stated because the POS didn't make a receipt there was no transaction.. I showed them that it went through on my end and I'd like a refund if they wouldn't give the hats I PAID FOR.. I ask for manager same callous and uninterested response that it's a pending transaction no my statement and I'll get my money back like I don't know how my cards work. Well one week later it's posted on my statement like I told them... no hats just got charged for it...going to the store right now let's see what they gotta say read more

Lids - Posted - Accessories Near Me - Santa Monica, California

Great selection...... trash service!!!! I had multiple hats in my hand, waiting at the register, practically begging to pay. After 10 unanswered "excuse me's, I finally spoke up and said "hey I'm trying to give you money" the employee there said " yeah we're doing a return hold on" first of all you don't tell a client to "hold on". Secondly... how many people are needed to do a return for one client when you have 20+ customers in the store?!?!? I set the hats down, left and won't be back. To the store owner, I had $200 worth of hats in my hand that you didn't get paid on because of your staff's poor service. I wonder how many other clients left without buying anything due to this garbage service. read more

Carlos the manager is legend!!! Came in bought a hat I was searching for . Everything organized to start off , customer service was hella A1 on point! Bought my hat was already super happy to have found hat I was looking for and than I had it customized. I always add my nickname to all my hats . But this time my guy Carlos legit went super sayin on my hat ! Did a tri color custom that I didn't know was possible and boom! Check out the pictures . I'm beyond words happy. Thank you so much to all the crew at lids and especially Carlos! You a real one bro thank you so much! read more

Lids - Accessories Near Me - Santa Monica, California

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Closes early. Won't give explanation for closing or nothing. They just feel like not working. Bad management.

I have never experienced such a bad customer service. Sales people and manager are extremely rude and unprofessional. With 4 sales people inside and total capacity for 6 people (during covid) they let only 2 people in and make many more wait outside for a long time. May be 1-2 sales people will be enough to help only 2 people they let in? read more

Lids - Accessories Near Me - Santa Monica, California

The service at this store was horrible, I have never had people show zero customer service and discipline to their customers. I purchased four hats this morning and customized two of them and since I wanted to make sure that what I wanted to be written on it was correct, the lady that was helping me said to her co-worker that I was so annoying. What a shame, I will never step a foot at this location ever again. read more

Lids - Accessories Near Me - Santa Monica, California

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Rep was going to swap out a cap I got for Christmas. He took both to the counter to exchange and came back and said they couldn't. It's Christmas time- Lids need to make an exception for exchanges during this time. I shouldn't have to need a gift receipt. Both him and his manager attitude was stank af read more

At Lids, the 2nd hat is half-price and the prices aren't bad to begin with. Great selection of brims for fans of the Lakers, Dodgers, Bruins, and the other guys. Lots of youth sizes. Good stop for your visiting friends strolling the Third Street Promenade. Cool staff too. If they got rid of the Trojan crap this could be a 5 star joint... read more

Lids - Accessories Near Me - Santa Monica, California

I designed a custom family crest to have digitized and put on a hat. I originally went to the Culver City location, and I didn't get much direction about the digitizing process. The result was a digitized design that didn't look good at all. I came to this location for a second opinion at one last shot to figure it out. The manager here (Aronis) was AWESOME. He knew the problem in 2 seconds. Then he called corporate and had them make the necessary changes in less than 5 minutes. Then he even embroidered a "defected" hat so I could see what it looked like before making a decision. It looked perfect. Thanks so much for the help! I am expecting my first child in a week, and wanted to have our family crest in pictures from the day she was born so she can really connect with it. Aronis helped make that happen for me. read more

Pretty much your standard Lids store. Good selection of hats and they always ask you if you want to buy a 2nd hat for 50% off. they have a rack of kids sized hats as well. What the heck is up with the register system though? You swipe your Visa check card and they don't let you choose the option of Credit or Debit, it just goes directly to debit and then you have to enter your PIN on one of those old school Veriphone devices that don't always work. The guy at the register had to keep messing with it to make it work properly. Join the 21st Century Lids! read more

Salesperson was misleading. Bought a hat for my son, and salesperson suggested we get his name printed. He made it sound like the price was included, so we agreed. When it came time to pay, it turned out getting his name printed was more expensive than the hat itself. At that point, my son was already excited and it was too late to cancel. The honest approach would have been to mention the cost before making the offer to print his name. read more

Great selection to choose from but what is this world coming to when $30 won't even buy you one hat!?!?! None of this 2 for 1 tom-foolery I just want a cool MLB or other fitted hat for a decent hat, I don't want to drop $50 when I come in. I love hats and enjoy having multiple ones so I can always change up the pace and keep them looking brand new but in the past few years I've really scaled back the number of hats that I've purchased. They went from being about $20-$25 to $35+! Like I said, this store has a great selection so if you're going to spend the money on a hat I recommend coming to this Lids. If you want college, MLB, NBA, NBA, etc. there's really no better place besides online. I always like trying on a hat before I buy it though to make sure that I like the way it fits. read more

It's pretty hard to screw up selling hats, which is why writing a review for a place like Lids is a bit silly. That said, as a fan of San Francisco sports teams, I love that I can cruise down here and get Giants/49ers hats with relative ease. Staff is always helpful, if there is a line it moves quick, and the place is always clean. Great place to get a cap of your favorite team. read more

A fun store to go visit, but the customer service was lacking. Too expensive and not a comfortable place to shop read more

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Adonis and Christopher helped plan and execute a large order of hats for my company. Their knowledge, professionalism and persistence is a true testament to great customer service and work ethic. We are beyond satisfied and appreciative of your hard work. Thanks again boys! - Tony @ APS read more

Actually it is a rating for Lids in general. I ordered online a cap to this store and after 4 days my purchase was ready for pickup. Lids offers an amazing variety of caps and woollen hats, which makes it so difficult (in a positive way) to decide what to buy. As an european, I enter every Lids Store, when I pass by the store, because it is always amazing to see the new arrivals or the classics. Personal is always very friendly. Just a great retailer ! read more

Had a forgettable experience at Lids in SM last week when I spent an hour calling to get some info and the lines were down. Went in hoping not to have my time waisted and found the item I wanted,then was told I couldn't use my credit card as the phone lines were down. I get a call back from the regional manager to clarify what happened. I explained to him the situation and he was very apologetic asking me for names of the people that we're working that day which I never took note of. But after all that his best effort was a sorry, no other incentive for me (who was not at all impressed with what went down that day) as a paying customer to go back there. So I won't be!! read more

Lids - Riley - Accessories Near Me - Santa Monica, California

Great store, with great sales all the time, and staffed by friendly people. It's hard not to walk in and walk out with buying something. Great selection for LA teams, of course, but they also have a lot of other teams as well. read more

This place was built for cap lovers like me! I love coming into this store to pick out a new hat to fit my attire. They have all of the team caps in this place in various colors. Some hats are unique strictly for style which is also a nice touch. The staff is always friendly and welcomes all the customers with a nice hello. If you plan on buying caps regularly I suggest buying their membership card which will give you and extra discount every time you buy a hat. Good way to save money. read more

I wanted a specific hat and I wanted it monogrammed! I looked everywhere and had a hard time finding what I wanted. I went to LID's in Santa Monica, had TERRIFIC service by Carlos. He was friendly, helpful and skilled at his job.My hat came out perfect! Very professional. If you're looking for something special, I highly recommend checking this place out...it's right next to the Apple store. Easy to find. Thanks again LID's Team but especially Carlos!!! read more

I received great service on a recent trip to this location. Even though they were already sold out of items I wanted. Once realizing the Santa Monica location did not have what I needed I began to call other area Lids. However the service I received was subpar. A woman over heard my misfortune and took over the search. Maribel went out of her way to assist me. She called other stores and using her clout was able to secure holds on the poplar items I needed. I will definitely remember her in the future. read more

I still don't know why I purchased a hat here, this is by far the only worst lids I ever been too..no employees asked if i needed help when it was obviously looking for a fitted hat and it was not like their busy but i end up finding the fitted hat I wanted, went to cashier, a short chubby Hispanic girl, with no greeting or acknowledgement just said get another hat for half off and I politely said no. Upon getting change and receipt I asked for bag for hat and rudely responded no rudely. I've been a loyal customer for lids and been to many locations. I will never come back to this location again read more