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    Lids

    2.6 (57 reviews)
    ModerateHats
    Closed 11:00 am - 9:00 pm
    Updated 2 months ago

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    Karen H.

    I can't remember the last time of been inside a lids. It's been over 10 years at least. I was getting a gift for a friend overseas. The staff was incredibly helpful and friendly. Helped me with the correcting sizing and different options. I had no idea they did custom embroidery! I was able to get their name on the side of the hat to really make it a memorable gift. The color waves they offer now is awesome. Great mix for the girly girls and classics. I was expecting it to be expensive but the hats are actually really reasonably priced. The embroidery was $14 and the hat $39. They did it right on the spot took about 5 minutes. We'll worth the extra fee to make it customized gift.

    Gustavo O.

    Best service also a variety of good selection of hats and the value is actually good I'd buy more hats.

    Bad centering
    Alan P.

    My bad for not checking before I left store that is absolutely my fault but for Lids to hide behind a return policy even though you can clearly see it's not centered and your employee was well having a bad moment because instead of paying attention he was talking to his friend/co worker? Joking about Spent $46 on a hat custom lettering bought Friday tried it on and it's not even centered what a joke of course no receipt so we will see what happens today you got one job find the center of the hat obviously that's a problem

    Spent $15 in an Uber to stop in before my train ride and it states that it opens at 10 but it was closed and on the door it says 11. Update your hours if you aren't going to open on time

    Lyn P.

    Nick was super patient and helpful! Although the store was kind of small, they had a lot of hat options. Nick helped us customize our hat and it turned out perfect! We got our customized hat in 10minutes and it was about $17 to customize the hat, not bad at all!

    Cesar D.

    Nick Above and beyond, this man deserves higher recognition and more. Would I have seen him in person, easy $200 tip just for his actions and attitude. I had gone on Saturday to get my sons first pair of hats, they mistakenly stitched the wrong stuff, I asked if I can please get the stitching removed and redone (it ain't cheap) I want what I paid for! The salesperson was so RUDE, I waited 4 DAYS just to get my sons hats restitched and they were not ready or able to find them. My guess is he threw my hats away. Get him off the floor "RICARDO". Can't stand the heat, get out the kitchen. This has been the worst employee I encounter here at LIDS. Much respect to NICK who I called at 4pm about my situation, said he was really busy but he would call me back with an update. It was 9p when he called me back, time was not an issue but for him to keep his word and call me back, not only did he fix my issue, NICK stayed working really late 9-10pm just to have my sons hats ready. THIS IS A PRIME EXAMPLE OF GREATER CUSTOMER SERVICE. Because of NICK's actions LIDS will keep my business and I'm happy to leave this review for this man whom I respect. Thanks again NICK.

    Custom engraved work

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    2 years ago

    I drove 20 min to get to this store. I got here at 8:20 pm, online says it closes at 9 pm and they were closed already

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    Photo of Kin C.
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    7 years ago

    The store isn't taking cash today. Lots of business lost. Not sure why. The only Lids store in the greater San Diegi area. Bummer.

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    7 years ago

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    Page 1 of 2

    Ask the Community - Lids

    Review Highlights - Lids

    Small shop, but the manager Nick was super helpful while also managing the rest of the customers in the shop.

    Mentioned in 3 reviews

    Read more highlights

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    Lids - hats - Updated May 2026

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