While the store has all the typical souvenir merchandise that one can imagine, it lacks…read moreorganization and customer service. Also the merchandise is super cheaply made, but priced at an average of $15 per t-shirt. Upon entering, we witnessed two teenage girls running out while stealing. Another member of our party, who was waiting outside, also saw the same girls running out with merchandise and laughing. The store alarm went off and nobody seemed to care, so we shrugged it off and began shopping. We wanted souvenir shirts for everyone in the family. Unfortunately, if you have a stroller, good luck, because the kids clothes and kids merchandise is located upstairs. No strollers can easily access the second floor. My husband volunteered to make the two story journey upstairs. When he got up there, everything was so unorganized that it was difficult to find anything. The toddler sizes are not labeled toddler, they are labeled by months even through the toddler stage. We had to ask for help because it was so disorganized and oddly sized. A staff person did go up and help assist, but proved to be unhelpful. While my husband looked through the mess upstairs with the sales person, security approached me and attempted to make small talk. It was weird and unwelcome. Especially considering that multiple customers witnessed the two girls stealing from the store a few minutes earlier. You'd think security would actually do her job.

I try never to give bad reviews about any business but the service the woman at the counter gave me…read morewas downright rude. I speak Spanish and ofcourse, she didn't know that and said she was sick of the lady next to me already. When I questioned why my items were $34 the first time she rang them and then she rang them again and they came out to $45 she was visibly annoyed and dumped everything out of my bag to show me there were 5 items rung up and that it matched her screen. There's no need for all the rudeness. If This wasn't my last stop and I didn't have to buy my employees something from Miami Beach I would never have given my hard earned money to that place.

They don't offer returns - only exchanges - and the selection is very limited…read more The cut on the short sleeve linen shirt is very unflattering. Will update when I get the next shirt since I have to exchange for another option.

I ordered two jackets in August. August 31st to be exact…read more One black jacket and one white jacket. I received the black one on September 5th but no white one with it. I have emailed several times. To be exact FIVE times. I received one email back saying they would look into it. NOTHING!!! I continued to TRY emailing all the way till October 7th, and they NEVER returned my request to even return my money at this point. I tried calling their phone number and it is no longer in service! HORRIBLE BUSINESS!!! Be aware!!!! They ripped me off!!!

Yurilma was such a great help. She was very warm, welcoming and attentive. You can tell she loves…read moreher job and helping customers. I really enjoyed visiting this store, so many options.

Customer service was so aggressive and incoherent here it was embarrassing. THEY WILL follow you…read morearound the store the ENTIRE TIME you're shopping even after you tell them you're just browsing. Disrespectful and dismissive of paying customers. I put all my items back after being followed around this store while shopping. Why is an employee making unwanted contact with a customer 5+ times during a visit? Managers response was: "I don't know what to tell you." Look Kid, let me help you and your business get a clue: APOLOGIZE and train your staff better. Get some training yourself and take pride in your business. Hire staff without a language barrier. And acknowledge that you're losing sales by disrespecting your customers this way. Negative reviews on a clothing store are not a coincidence or an accident. This was a profoundly negative shopping experience. Frankly disgusted by the cavalier response from management.

If there was a zero I'd rate this zero stars. Unbelievably uncaring about customer loyalty and…read moreappreciation. Ive spent thousands at Original Penguin and they would rather let me leave then honor a $10 coupon. I've never been more shocked in my life. Over the last two years I have spent upwards of $5000 on clothin. I have 4 pairs of the same fleece shorts because I loved them so much. They just don't care. Doesn't matter to them if you buy or not. If you've been a great customer or not, means absolutely nothing. Never again. From now on I'll stick with Polo, Calvin Klein or Hillfiger.

This is a nice shop on Lincoln Mall. The selection is good, although often limited in some sizes…read more I have experienced one exception, but most of the staff are friendly and helpful. Items are frequently on sale but not always marked. The staff can be useful in identifying what's on sale.

I was originally afraid about ordering from the website but everything was packaged neatly! I…read moreheavily recommend this website and their store cuz you never know what you'll find!

I was in Miami attended a show while taking a walk on Washington I found this really cool store…read more Unfortunately, I didn't make any purchase big mistake I should've gotten that denim X jacket. Few weeks after i was on the website making my very first purchase. Not only the manager Jorge is awesome with the best customer service and the follow up Thank You email. Yet, the website has a lot of stylish merchandise and good prices. I'm a huge fan of music as well. The store is awesome...I'll be back in Miami soon. Thanks for the great customer service. I highly recommend this store, you'll love it. By the way, the tote bag you receive with your order is well worth it. I'm just gonna keep on shopping. Grooveman Rules!

The service is very good. I loved the selection of swimsuits they gave and the price is not too…read moreexpensive.

Loved this spot and the lady that works in there is super nice and helpful! Would definitely returnread more

Omg okay, Frankie's is one of my favorite boutiques to visit before hitting south beach. Their…read moreselection is always fresh and I find myself picking out pieces I can't find anywhere else. I travel for work and always look forward to stopping by whenever I am in town. Staff is also very accommodating and friendly. Cheers

I just found this store as I was leaving barrys and am so happy. The clothes are amazing and so was…read morethe experience. Laura is an angel. This is my new fav store in Miami

This is the only Osklen boutique in the USA. It's a trendy upscale and casual fashion brand for…read moremen and women from Brazil. It's all made in Brazil, too. They make the absolute coolest T-shirts, surf shorts, bathing suits and casual clothing. They're also famous for their fun sneakers. A lot of the fabrics and materials are sustainable and ecologically minded. The staff is super nice and helpful and they really make an effort to find your size or other options if they don't have what you want in stock. I found the nicest viscose T shirt here and I really love the bathing suits. Amazing sungas (men's swimsuits). The quality is impeccable. It's a must see if you like on trend clothing and are in Miami Beach. It's located just at the top of Lincoln Road. They have an online shop, but there's so much more available in the store that I highly recommend visiting the store first. Great find and so happy to have discovered this store on my most recent trip to Miami.

Like to be honest, it's a strange store. Strange design..strange people who work in the store…read more Expensive - yes.

We went here for the Black Friday sale but ended up empty handed.All the t shirts my teen daughter…read moreliked were not on sale. We strolled around to look at the tops, sweatpants and more but nothing. We will be back another time when we hope we will be more successful . I was happy see they are following the covid protocols Staff and customers wearing masks and hand sanitizer!

One of the newer shops on Lincoln Road I typically can find good sale items here…read more The store is two levels: one women's, and the other men's and home goods and other fun things. The staff is nice, nothing south beach nice, but actually nice. The sale/clearance area is usually pretty robust; full of shirts and whatnots that you don't need but will buy. Urban Outfitters location here is like every other location, expensive stuff to keep people thinking that you're cool. I buy into it too. It's ok. I've read that buzzfeed article, "urban outfitters be like" too. Come here for the indie music blasting through the speakers but head straight for the sale rack. Trust me.