I have been a Lids member for a very long time and I have to say this was my worst experience here. Granted the kid was polite and his customer service was great until it came time to embroider my hat. I waited over a hour because he kept messing up and tried to hand me the finished hat that was to the perfection Im use to and was told at this location our machine doesn't work well...I feel I should've been told that before he ever started needless to say I run a business involving hats and will not be returning there. read more

Service was great! I needed to get a personalized and it came out great. The price was great and the location is convenient. I recommend to go here to if u want something seen on to your hat. Great ideas for gifts! read more

Located across from buckle store in downtown Summerlin shopping center. Mostly hats with some shirts and sports jerseys. You can buy a sports hat or have one custom made on the spot. Cool concept l. Staff is scattered throughout the store and are readily available for assistance. read more

Lids - Outside view - Sports Wear Near Me - Las Vegas, Nevada

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I came in here trying to exchange an unworn hat. I did pay for them to fix the brim of the cap. When I asked if can exchange it the manager in a very rude way told me I can't because the cap is not in its original form. Which is understandable. I understand how you can resell a hat that's not original. But the way this manager approached me was the problem. If you're going to be in the service industry where your job is to give service, do it in a way where you make your customer feel good even though you can't do what he's asking for. Tone and delivery is important. So whoever gave this manager this job, needs to be looking at his staff because at least they were nice and still helped me. They give better service. If a refund wasn't possible at least be nice about it. I would've spent money more comfortable buying the right size but instead I wasn't comfortable, but I still needed the hat. Thanks to his staff I left comfortable but still don't want to come back to this location after that read more

Hat Heaven. Classic store. Many hats and many sizes. Great selection great location In summerlin. read more

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Lids has all kinds of hats representing sports teams, cities, etc. with various colorways. Most importantly I had the pleasure of being assisted by Ron who did my Kobe Memorial Embroidery. He took his time, measured it out, and created the perfect embroidery. On top of that he was patient with me & was super kind. For any hat embroidery come to this place and look for Ron! read more

Lids - Kobe Memorial Embroidery - Sports Wear Near Me - Las Vegas, Nevada

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This store wasn't busy, so I was able to get immediate attention. The employee paid close attention to the details I desired for my custom cap. I was able to see different styles and font size of how I wanted my design placed on my cap. The employee was very helpful and courteous. I had a all in all great experience and my custom cap came out perfect for my husbands surprise bday gift which is today! read more

Lids - Personalized cap for him. - Sports Wear Near Me - Las Vegas, Nevada

I was quite pleased with my most recent visit at this new Lids store in Downtown Summerlin. The staff was accommodating and friendly in helping me locate a few hats that I was looking for. They have a wide range of hats from contemporary to many popular sports team including a large section for the Vegas Golden Knights. The store is mainly focused around sports fans but they carry a variety of various merchandise including accessories and shirts depending on the season and what's popular in pop culture. Another cool aspect about Lids, is the option to customize your hat with patches and initials. If your a hat fanatic they offer a vip pass for a small yearly fee of $5.00 for a whole calendar year. That allows you a 20% discount per purchase at all Lids location. 2018 Yelp Review #41 read more

Lids - Store Front-Located Diagonally Across from Forever21. - Sports Wear Near Me - Las Vegas, Nevada

Selection seems to be abundant and the store itself always appears clean. However the customer service leaves MUCH to be desired... Came back to this store today after having been here about a year ago.... Still horribly mediocre customer service today which brought Deja Vu of my visit here last year. Two gentleman working behind the counter and not one acknowledged myself and my Mom when we walked in. No hello. Nothing. Was not asked if I could be helped to find anything. I did eventually find what I was looking for and when I was ready to check out I stood at the check out counter...still wasn't acknowledged and had to ask where to check out. The kid told me "right there" with a finger point (not even looking at me) and told me he'd be there in a minute so he could meanwhile finish what he was doing. I'll likely keep going to this location because it's convenient but I'll definitely dread every time I do. read more

The customer service is great, but the quality of the work they do for custom hats isn't that great. I placed an order twice with this location before and the first time the custom lettering on the hat wasn't quite right, but it was still wearable. I recently came in this week for multiple hats and one of the lettering on the hats didn't come out straight and the other hat just didn't look right. Lids is great if your just wanting to buy one of their hats with no custom lettering, but if you want custom work done you have to be super detailed to the T to get what you want. Now aside from crooked lettering, I double checked with them and they will do everything to correct it at no extra charge. And that's a good policy when their willing to do that. So far Lids does an alright job and I believe their willing to help their customers with any discrepancies their might be. It's a 2 thumbs up for lids! read more

Wow. What a rude and self-absorbed employee working today. Literally no one here and the employee acts like we are bothering him. We asked about a Raiders hat since there isn't Miami Dolphins. The kid with a bad braid job treated us as if we should know where the inventory is. I think the manager is wasting money keeping this store opened with this type of employee representing them. There are online stores and hundreds of other hat stores to go to. read more

If you are looking for a little customer service, this is not the location to go to. I have shopped Lids locations for years and have always had a good experience. Had to exchange a hat I got for Christmas, was treated rudely and if I was wasting the guys time. I will never go back to Summerlin store, and will go out of my way to go to the Galleria location if needed. Service like this makes Amazon a perfect shopping experience! read more

Can't believe the employee that works at this location. First he didn't want to help me with anything and not only that when I asked about another hat he told me "you can't see it, it's clearly right there?" My wife and I just walked out and WILL NOT spend another penny in this store until we know that he was fired or laid off. read more