REI is the abbreviation for Recreational Equipment Inc. It is prounouced as it spells in its individual letters, R E I. My daughters and I came to this location in Las Vegas to look for toe socks. What we found was more than toe socks. Each section is managed by super amazing staff who are educated and knowledgeable on the various products. Everyone we met was so friendly and nice. They shared the stories of their adventures. We had wonderful conversations and connected superbly. Shout out to the staff members who helped us find what we needed. Thank you All for your insightful expertise and above and beyond service. YOU ALL ROCK! Josh on toe socks Cat on athletic shoes Mike on shell jackets Jeremy (aka J) on register Besides the toe socks, I also got a gorgeous red shell jacket for myself. So cool! I signed up to be a lifetime member for a one-time cost of $30. They are running a promotion. I received a $30 bonus card to spend at store or online so it's a wash. Thank you REI!! Now let us all inspire and equip one another to get outside. REI has what you need to make it all possible from outdoor gear to foot wear to equipment and so much more. Become a member at REI and go shopping! Btw, free shipping for any online purchase. read more

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I went in today to exchange a backpack I bought online that didn't fit well for something that would work better. Rachel measured me, helped me find the perfect fit, adjusted and added weight to the bag. Rachel was also informative on helping me find a day pack. Great experience. Thanks again. read more

REI - Backpacking gear - Sports Wear Near Me - Las Vegas, Nevada

It's been 3 years since my last review. I need to update! It's time, Thisthe best store It's always a pleasure to to come here. I actually spend a lot of time trying to find the right fit for my hiking boots because of my odd feet. I hate returning things that don't work but it can't always be avoided. I get so much help and advise. The staff really knows the products . I need to throw out some names because they are so outstanding. Extra kudos to Mike in shoes and Diedre . I have dealt with them the most.,Jackson, Marina, Ashley have helped me too. I visited the store more than once this week out of necessity and my schedule. But have been known to stay for hours trying, untying, retrying shoes. They understand my problem skinny feet and give helpful advise and also socks even matter when it comes to hiking and I just want to say how thankful I am for the staff and I wish I knew a couple other names and the manager. They are all have the best service with patience and smiles I am so glad I became a member here. Also rewards add up and that's another plus.I should mention this review is for the Summerlin location in Las Vegas.. read more

Sometimes you have to wait a bit for help. But when they do get to you, every associate seems well prepared to answer questions. They even figured out how to use a gift card that was almost 20 years old. May be a lil pricey when it comes to apparel and snacks, but they make up for it in every other way. Nice selection. Nice people. Worth a visit read more

I had the privilege of working in the shoe department today with Zack and Sam. Zack is extremely knowledgeable at distance hiking and truly understood what I needed based on my level of experience. Sam sure knows his shoes! He knows the stock backwards and forwards and what new shoes are on their way. He could tell me how different treads work with the types of terrain I hike and didn't even limit me to what was in the store. At one point, he helped me order a boot from the REI outlet store. When I returned a few weeks later because it wasn't perfect, he kept working with me and eventually found exactly what I needed. Even cooler, Sam remembered working with me previously and was able to pick up right where we left off. Ultimately, I tried on or trained with almost 10 boots and I'm so happy with the results. Thank you, REI, for hiring employees, who know what they're talking about and thank you, Sam and Zack, for your patience and persistence, in helping me find the most comfortable boot for when I hit the trail. Addendum: Elijah helped me choose a lightweight, cold-weather hiking coat. He listened to my needs and matched his knowledge of the inventory with my upcoming and long-term hiking goals. It was nice knowing he used the coats himself and so could give advice about specific features. read more

REI is a great store for outdoor gear. This REI location is in Summerlin, off of the Rampart/Summerlin exit. There is spacious amount of parking available. If you do a lot of races, especially 5ks in Las Vegas, typically packet pick ups are located at this REI location. My partner and I stopped by REI looking for HOKA sneakers on a Thursday afternoon. They didn't have too much in stock, but my partner did find a pair he was looking for. The team member at REI assisted by providing us a variety of different HOKA sneakers and sizes. We had a pleasant experience at REI. There is also a membership you can get at REI if you shop at the store often. There are tons of outdoor hiking gear and camping specialty items at REI! I would stop by this location again. The customer service rocked at REI! read more

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The people in this REI is very pleasant and helpful. They can almost answer you every question you ask. Special for labor sale. Great offer.

Always a pleasant experience going in here the staff is always wonderful. The return policy is great. They stick to their word. I've never had an issue. Some staff is better than others of course but never a bad experience. They always go above and beyond would definitely recommend this for all your outdoor needs read more

Wow! First time ever in a REI. We went in a little confused, couldn't really tell who worked there. We eventually just called someone over and they got to us QUICK! Spencer was amazing! We went in confused not knowing about our sizing in hiking shoes and he guided us beautifully! I had done prior "research" on the shoes I wanted and he let us try shoes to find our fit! The price is for sure a bit expensive but worth it! He managed to convince us to get the membership. Amazing customer service! He was there to talk to us about the kind of shoes! Felt at ease and relaxed just trying and testing shoes. Thank you Spencer and thank you Evelyn for the sock recommendations and for your amazing servicing! read more

When you are serious about starting or improving on your outdoor adventures REI is the place to get properly outfitted. Been a member since 1995 read more

Solid REI-Coop For outdoor and camping stuff. 2 in Vegas area. This location off Rainbow exit while the other one is at the District in Henderson. They got the goods for camping, running, kayaking, bicycling, bicycle rentals, rock climbing and other various outdoor stuff. Great selection to choose from in every outdoor sport. read more

The staff was extremely helpful when I was looking for a backpack and sized me so I have the perfect fit. They also offer cutting of webbing in the back so it's the desired length. read more

REI - Outside - Sports Wear Near Me - Las Vegas, Nevada

Standard REI. We always stop by REI near airport before heading out for long hiking trips to get fuel . Nice staff and stuff here.

We needed last minute shoes for our trip and went close to closing time, but everyone was very caring, super nice, and attentive! Bells is an absolute rockstar!! She was extremely friendly and very knowledgeable and made sure we made the best decision possible! I decided on a pair of shoes, and when my husband was having trouble finding the right shoes for him, she recommended one that matched mine while also bringing out other recommendations! We didn't even think about the possibility of matching, but he ended up being able to obtain a pair of shoes which of course (woohoo!) was the matching pair! Thank you so much Bells for the awesome service and for the reminder about the November sale! We will definitely be there! Also thank you everyone for the consistent care we always receive when coming here! read more

I rarely have an issue here but the heavy set girl with black hair working the shoe department was awful when i first came in i went straight to the shoe section to be ignored by her for around 5 mins I went shopped around, came back & she still avoids helping me but helps someone else who just got there l0l Anyways i finally get her attention & ask about a certain shoe & size they have only 1, a size too big. She offers me the display shoe which has noticeable wear & tear on it But you guys charge full price on a used shoe? That's something i don't think many people would be ok with. Why would you charge full price for a shoe in that condition I'm in awe. I tell her the shoes too big, & she just walks off Was really weird & all around rude. I'll avoid this girl the next few times i come in. What an uncomfortable interaction Very unlike this rei. read more

This location offers a much larger selection than REI's closer to my area. They offer a wide array of cycling gear, rock climbing, hiking and camping gear along with quality clothes. We called and reserved a sleeping bag rental prior to our camping trip. Pickup process was easy enough. We didn't check the bag out before leaving they showed us quickly. Turns out we got a woman's sized bag. Odd they never asked what size. It worked out ok, I swapped bags with my husband's. Turning bag in was an easy process as well. read more

Customer service here is legit. From the manager in the hiking shoe department to John the cashier. Wow. Wow. Wow. Attentive, informative of store offers and memberships, and just all around a great vibe. This place is never a disappointment. They truly know how to treat people and overall their customers! read more

I enjoy REI and can spend a few hours shopping here about once or twice a year. I find it annoying that the reps are always trying to get me to buy $20 lifetime memberships although I already have one, they want me to buy one for my 4 year old. Other than that, the reps are great and very helpful as they usually have travelled a lot and are very experienced in various sports and travel equipment. Did not find travel adapters on my recent visit. Needed them for South America. They have super basic ones, but not step down converters or anything of that sort. Pretty weird. They sell $800 luggage, but not travel converters. They have nice backpacks, sidepacks, stuff packs, day packs, etc. They have great hiking shoes and I usually will buy my hiking shoes exclusively from here. They are pricey, but I like the selection and they even have a sample rock climbing rock to try your shoes. They have bikes, bikes racks, camping gear, tents, hammocks, electrolytes, all kinds of clothes (expensive ones), shoes, some kids gear, snow gear, ton of hats, drinking cateens galore, lots of climbing material including robe/shoes/carabiners. They have hiking items and some travel gear. I found toilet paper with no roll which for some reason sounded amazing, so I bought 3 to put in my luggage. read more

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The only and I do mean the only negative here is when the line is long, and you have one employee working the registers and wasting time upselling the membership. When there's 10 people waiting and a customer is buying one thing, don't spend three to five minutes pushing the $30 membership. Call for more cashiers and get the line moving. When this happens, you'll often see certain employees milling around the floor while MOST of the customers are in the line. Most the staff here is pretty knowledgeable. You'll get either a knowledgeable rock star or a total nitwit, there's no in between. Many here don't seem to have much true outdoors experience, so don't expect the be enlightened on your visit. Research the gear and read the reviews before spending your hard earned money. read more

Great REI. Came in here twice. Staff is nice and knowledgeable like most REI's First time was just get some shoes and check out any clearances. Seoncd time was to pick up an online order. Parking lot has clearance bars even though its an open lot. My vehicle is an overloading truck and all my antennas hit the bar coming through. not sure why those are there. The area mourned the REI is very busy, just be patient driving around. read more

Overall, I've always had a good experience in the store. But this five star review is strictly because of Kate in the bike shop. She was extremely helpful, polite quick and efficient. Got me in and out quickly and got me properly fitted on a bicycle ( very important ) so that I could ride longer more comfortably. She deserves a shout out. REI. Give that woman a raise. read more

So you're telling me that after spending $ 140 - 150 on Hoka shoes and they barely last a year I'm not covered by any kind of warranty even though I have not hiked with them I've not done anything drastic with them. I just kind of wear them as my on and off weekly wear. Yeah, I'm done with this store. I can't believe the manager took the time to try to explain this long elaborate reason why I can't exchange them after they've been digging into my heels and falling apart less than a year old. I'm sure if it was a friend of his or they had a snack just before meeting me it would be different, but I'm not a friend and guess what I'm no longer a customer I thought they had a pretty good exchange policy if it's less than a year, my next step was to order hundreds and hundreds of dollars of merino wool tops and pants but guess what? Why bring my business there why spend my money one stupid pair of shoes you can't replace that failed on me in less than a year read more

I rarely get to town and REI has so many good quality products and the people are willing to help you find what you need and if you can't find it if they've got it in the catalog they'll help you look it up I've always had good luck at REI finding things that I was looking for. I came in 30 minutes before closing tonight, they were still happy to help me make sure that I got a good deal and pleasant to be around. That's why I give them a 5-star rating. read more

My family and I had an amazing customer experience. Ken and Austin went above and beyond to find my son and wife the perfect bikes today. After pulling multiple options they were relentless to find the correct bike for my wife to take home today. During the safety check of the bikes we again were overwhelmed with the customer service we received from the rest of the staff. A delightful experience that will keep us coming back. REI seems to have a great training program that is only surpassed by the employees attention to customers and made this a fun experience for all. and the store looked amazing. read more

Frank is amazing! Went in to get snowboard shoes fitted and he sat with us until everything was perfect and answered all our questions.

I hope those who can change things in the store read this: went in for outdoor cold/wet weather gear. Found several things to try on. The lights on the mirror in the dressing room were so bright I couldn't see myself. Stepped out to a mirror next to the dressing rooms and the reflection was so distorted. It reminded me of a carnival mirror. Unfortunately I walked out empty handed and was very disappointed. read more

Frank and Kyle were very helpful with helping me find what I needed for my bike and with finding what is best for my bike style and what I'm planning on doing with it. read more

REI is a great place to shop for any outdoorsy activity. We recently purchased a bicycle for my littlest guy for his 2nd birthday. The bike was around $120. A Little steep for a bike he will only fit on for a short amount of time but totally worth it. It was their own Co-Op brand and it is a solid little bike. I have had other brands of kids bikes and I can feel the difference. This bike is solidly manufactured. The tires are quality and the training wheels don't feel like they will just fall right off. Our little guy took to it so quickly and effortlessly and I have to think that the bike has something to do with it. All bike purchases come with a warranty and a one year tune up. I have also shopped at REI in the past for running, hiking, camping, and biking gear. The staff is always friendly and knowledgable. Join the Co-Op for money back savings too. Yes their stuff is not cheap but you will be getting the best possible items for your outdoors activities. read more

REI - trying on the bikes and helmets - Sports Wear Near Me - Las Vegas, Nevada

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The shoe department employees are like focus on white people only. We were there today around 4:30 pm and we are the only asian we requested a shoe size and the employee totally just we don't have your without even physically checked it. read more

I visited this store in search of some new walking shoes. They have a very nice selection. The staff was super patient with me, as I can be so very indecisive. I have to give a shout out to Patrick, who really went above and beyond. He helped me on the phone before my visit, and probably got me about 15 pairs of different shoes to try on while I was there. Thank you for your patience and your outstanding costumer service! read more

5 stars. Great location. Great customer service. 5 stars customer service. Super friendly. I asked some crazy questions, and they worked good as a team to answer all questions. Very helpful. 5 stars found everything I wanted, but didn't need. A few items I have only been able to find on Amazon I was able to purchase here. Even when I couldn't find it the employees knew right where it was. When they didn't have it in their store they had it online. Nice selection. Happy this location is here. read more

I asked for good walking shoes. The employee brought three. I chose a pair. That was Oct 10, 2022. Today is December 10, 2022, two months later. The shoes had developed a hole in the upper material and the tread was worn off. Rei refused to refund my money. I have spent thousands at REI, including $4000 in one visit. This incomprehensible decision by one employee ended my decades-long relationship with what once was a favorite vendor of quality goods. read more

Well theres not much to say that you likely don't already know. Everything in here is top notch but at crazy ridiculous prices. You can grab yourself a national parks pass here which is one of my favorite perks. Just be sure to call ahead to see if they have any in stock as the stores are notorious for always being sold out. read more

The customer service at this location is terrible. On two different occasions I was quoted prices for insulation and equipment that I bought only to arrive and have a much higher price quote it to me do not buy any racks for your vehicle at this location. There are numerous other locations throughout Las Vegas that have much better customer service and will give you the correct price the first time. read more

Always a treat to go to REI. To be honest, I spend more time window shopping the new gear, looking for the next upgrade to my kit. Staff is super friendly and very knowledgeable. They have a 1-year return policy, ONE YEAR! Don't like the fit, feel, color, return it, no questions asked. I have seen some pretty worn boots at their Garage Sale from returns. Process is super fast and easy, especially if you are a Co-op Member. Speaking of Garage Sale, you have got to check it out as pandemic restrictions lift. It is an amazing opportunity to pickup some previously used gear at amazing discounts. these purchases however are non-returnable, so check them over really good! Their Co-op brand is a great alternative to name brands. We have purchased some jackets, base layers and flannels and they fit amazing. Quality is top notch for sure! We have been eyeballing their Co-op branded bikes, anybody have any experience with them? Store well to accommodate social distancing. We have noticed a lighter in-store stock due to pandemic when I have ventured in. Parking at this location is terrible if you have a larger vehicle. We have a lifted Jeep with a Roof Top Tent and struggle to find a spot to park as it can't fit in parking garage or under barriers on garage roof. So take a bag of patience with you, you will need it. read more

Love the concept behind this store and enjoy being a member. When my hubby and I come in here to shop, we can stay for hours. Today's adventure was for a belated Mother's Day gift. I had needed a hydration pack for a while. I did some research and tried on both a Camelback and an Osprey. Both were on sale which was a plus. I chose the Osprey as it is shaped better for a woman's body. Not too big and bulky but comfortably and holds 3 liters of liquid. In addition, there is room for a sandwich or two, camera, sunblock and a nice clasp for a bike helmet. The best thing I like between the two packs is that Osprey provides a magnet hold for the mouth piece so it isn't flailing about all over your body when you are hiking. In addition, it was time for some new hiking boots which we also caught on sale. Score!! This store carries everything imaginable for the outdoor enthusiast in terms of hiking, camping, and biking. Prices are not cheap but they do have some nice sales. The equipment I have purchased has always lasted a long time. The clothing is comfortable and useful for hiking or just being outside. They offer great footwear from upscale flip flops, trail running shoes, hiking boots and hiking sandals. Backpacks, tents, kayaks, bikes etc. so much to see, and the staff is super helpful as well. Each month they offer talks and how to's in the store classroom and a chance to meet new people. I have recently discovered the adventure trips they offer and hoping to go on one soon. The end of the year dividend is a bonus each year so being a member is worthwhile. It is the only store where my hubby is not ready to leave right after he walks in! read more

REI - Going back for these sandals! - Sports Wear Near Me - Las Vegas, Nevada

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Love the bike section they took my bike in change tires within 30 mins done! I also tried getting a pair of approach shoes a few times but seems always sold out, they have a variety of used items on this location as well. A bit pricier for my budget but if u find a good sale definitely get it. Helpful customer service and fast check out read more

Forget about getting your returns promptly. I bought a tent fan from this location off the shelf. The next day I decided I wanted to return the fan because it didn't have a feature I was looking for. When I went to the counter return it, no problem, here you go, your refund has been sent back to your ATM card. Something that should happen instantaneously in 2021. BUT 48 hours later is still no refund on my card! $40.00 is still floating in limbo somewhere. The worst part of the experience was the staff's response. When I went into the store about the refund, the staff, without even trying said: "oh we can't do anything about looking up your transaction, you have to call customer service." Even the guy who was my original cashier and completed the refund for me was giving me a line of bullshit! He said it could take up to 7 to 10 days to get your refund? What the hell is wrong with this guy, Did he not finished school and realize we live in 2021? This kind of transaction usually takes place pretty instantaneously? It's not 1991 (Oh yeah he wasn't even born then). Customer service is about being helpful, understanding, and truly trying to help customers solve their problems and be happy with the experience. Not treating them like idiots and blowing them off millennial style. read more

Staff is very nice and professional but REI bike repair charges are very high. Charge 90 dollars an hour for labor. I would not recommend this place. You get 20 percent off for labor if you are a member. Yippy read more

Wow! Had the absolute best customer experience I've had in my life here with JD - super knowledgeable and helpful both in and out of REI! My group and I were climbing over at Kraft Boulders, and I was attempting to set up a top rope on Plumber's Crack on Split Boulder to prevent the possibility of a 25 ft drop. Once I got up there, I realized that we didn't have the proper gear to set up an anchor. JD was also climbing the route and happened to overhear me yelling down to the ground, and offered us some of his own personal gear to set up the anchor. He sat at the top with me and chatted while making sure I was setting up the gear correctly, and left us with a bunch of his own stuff with the promise that we'd drop by REI later in the day and return it to him. After a long day of bouldering, we dropped by the REI and found JD to return the gear. He continued to be extremely helpful in the store, asking our many questions about camping stoves, how to start a sport rack, and what ropes to buy. After hearing about our plans to go lead climbing the next day, he even took the time to pull out some books and point out directions as well as some nearby bouldering areas. We ended up spending ~$500 in total to start our sport racks, and converted one friend to an REI Co-op membership. Everyone else in the store was really friendly and helpful as well! Overall, was truly a memorable life and customer experience. Thanks again JD! Will be sure to stop by next time climbing takes me to Red Rocks. read more

REI - glad we avoided this drop! - Sports Wear Near Me - Las Vegas, Nevada