Other people have had problems with customer service. I didn't find that. I had prompt help and my questions answered about hats for my large head. A really great selection of hats for almost any team you could want as well as some throwback jerseys Not cheap but merchants like this never is Ii think it works for all your hat wearing needs read more

This for the LIDS at PENTAGON FASHION CTR MALL. Worst customer service, constantly on break without any signs. This is the lids on the 3rd floor. I arrived at 5:47 PM and the guy in the shop was not letting anyone in because "he's on break" I asked till when? His response was 7 PM, that's a lot of missed sales. Again NO SIGNS YET which is sketchy. Why would LIDS be willing to completely shut down for a break at the height of the evening rush and again loose so many sales. DON'T GO HERE! Sign finally went up at 5:56 PM now saying 7:15PM. Meanwhile since I arrived at least a dozen people were turned away. read more

I always had great experience and the guy who does the stitching very pleasant to treat with keep it up with the good work! read more

Lid's - Go Dodgers! - Hats Near Me - Arlington, Virginia

Staff is incredibly rude, unclear, rough and unhelpful. Go buy a hat somewhere else. Manager and cashier were both foul mouthed. Called us 'stupid' and 'dumb' when we mistook their embroidery station for the register (where staff was hanging out at the time). Once at the register, manager failed to clarify which hats were excluded from the sale or that there even was a sale going on to begin with. Manager was very temperamental, would not calm down and would not explain anything when we asked. I've worked 13 years in retail and this is the worst experience I've had in a looooong time. read more

When you walk into an empty store and the employees don't even look up from their cell phones! Then instead of responding with any respect they tell you to stop talking because they can't help you in their empty store. Save your time go to another store for embroidery or hat purchase. read more

Horrible customer service. Whoever works on Saturdays around noon is horrible. Not helpful at all. I walked in, she made a comment, and I walked out. I'll go elsewhere. read more

Me and my Junior year class (8 students and 3 adults... only part of the class went on this trip) in High School took a trip to Washington D.C (back in 2013) and we went to Fashion Centre at Pentagon City and while walking around the mall we went into Lids. Experience = horrible. I wanted a custom made snap back hat, I told him what name/slogan to put on it, he gave me that "really wtf?" face and continued on with stitching the hat. Once you are about to make your purchase, they kinda sneak there membership card information in, and I got one... for like $5 dollars. Whats the flaw? The Lid membership expires after a few months then you have to renew it. Pretty lame. read more

Staffer with long hair locks refused to acknowledge I was in his presence . I asked how he was doing twice, to no response. I then stood in front of him for 2 minutes while he took notes. I proceeded to remove myself from the establishment. Customer service here is clearly not priority. read more

Worst experience out of all the Lids I've been to. We frequently stop at lids and pick up 2-3 hats a month. This is by far the worst experience ever! It start with no greeting or even acknowledgment that we were in the store. Since we were ignored off the bat we figure we had to fend for ourselves and find out own sizes. Since this particular store store a large amount of hats out of reach we used a latter that was left in the middle of the store. One of the employees directs another one to put it away since were using it. I get it, it was a safety concern so they did t want us falling and suing the company of that specific store. The point is that even after watching use the latter they did not not even bother to ask if we need help, assistance or anything else. After asking one of the employees is this is common practice of them not to acknowledge customers and he very quickly reply "well all you have to do it ask for something". Needless to say I was a little shocked of the lack of customer service, we're not from the area so it's not skin off my back but I hope someone in a authority position can fix their employees communication skills. read more

While I received terrible customer service from an associate, Ryan (store manager) handled my concerns efficiently and listened to my frustrations! I would return only because he made the situation better by just listening to me and understanding why I was so upset. Thanks, Ryan-looking forwarding to seeing you!! read more

HUGE selection of hats with the best prices I've seen thus far, they had EXACTLY what we were looking priced very well. It's a small store that is CRAZY busy so there was a line to check out but I've never seen such a large selection of hats anywhere! I love this place. read more