I have been coming to this location for the last four weeks since they opened. But Tuesday, October 19the will be the last day I ever set foot in this location. I made a purchase and went to the car. As I was looking at my receipt, I noticed that a few items I bought didn't ring up for the price that I remembered seeing in the paper. I went back to the cashier and she asked me to grab th paper and we both looked at it. The cashier who was so pleasant was confused as to why the items were ringing up wrong also. So she decided to call a manager. Not sure if it was a front-end manager or store manager. When the person arrived, I was explained to her that we were not sure why the items didn't ring up for the prices that were in the paper. The manager does speak but simply points to this small area of the paper that's states it was a weekend special. To which I responded, ok thank you both the cashier and I were confused. She continues not to speak so I asked her how do I return the items, and she point to the line that had at least 8 people and still doesn't speak. So I asked, are you trying to tell me that I have to stand in line because im confused by the gesture of pointing. So I asked her name and she doesn't say anything and proceeded to walk away. At this point I am confused, but as someone who works in education I think to myself, maybe she has a speech impediment. But to my surprise, she hops on a register and yells that she would take the next customer in line.
So the questions I am asking myself, as a manager, if she was going to open a register why wouldn't she do my return? And also why would she not provide customer service and speak to me? And also when asked whom I was speaking with, why would she walk away.
Seeing this I asked the cashier if she would call for another manager. Which she did and another gentleman came. I can't remember his name but he apologized for what happened and provided me with the other manager's name.
The RUDE manager who refused to speak and lacked customer service training was Danica.
To my surprise, another lady expressed that she has also had unpleasant interactions with Danica on several occasions. I know this is not Lidl brand standards as I have been to their Union, Pomptom, Bergen, woodbridge locations read more