This company is a godsend for me!…read more Needing access to high-quality OEM parts for DME is critical. They move quickly and never fail. Follow-up and professionalism are their calling cards. Customer service is at their core! I have dealt with Jillian and Andrew extensively. I'm more impressed every time we interact. They are my go to, and I will be looking anywhere else for the essential parts that I require! Deal with them with absolute confidence!

Buyer beware! They are very nice/helpful when they are about to sell you something but if there is…read morea problem, they turn nasty. Don't expect any support or service once you have paid for the equipment. What you will hear is "it will cost you a $200 a service call" even if the equipment was just delivered within days and there is a problem using it! No compassion and they are dealing with vulnerable customers. We were even told that they need to make a profit so don't expect any help without paying $200! High pressure sales but once you pay, forget about getting any support. There are comparable products (new!) on Amazon that are price competitive and Amazon accepts returns. Try eBay if you are looking for a used piece of equipment. Better prices and delivery can be arranged.

This is a superb bike mobility shop for people with special needs who want to stay as mobile as…read morepossible for as long as they can. I am a physician who has a good friend with advanced Parkinson's . He is also a physician . It is very difficult for him to walk . We spent 3 hours with Dan and tried a few bikes. My friend was able to ride and came back from his first ride and said "I feel like I don't have Parkinson's. "The bike is expensive and it took 8 weeks to ship From Europe . Dan spent another couple of hours showing us the bike when the bike arrived and did fitting and fine tuned it. My friend took it for a spin as soon as we got home and he has been cruising around town on his own ever since . This is an amazing shop with a vast array of superb bikes for people with special needs. Dan knows what he talking about. When I first called him, he said that he would not sell a special cyclist a bike unless he felt that it was a safe option. Dan is preeminently committed to safety and keeping people mobile.

I live in Texas and have used Bike-on for my handcycle purchase as well as a power meter. They are…read morealways professional and have the best prices nation wide. I highly recommend them for any adaptive cycling needs.

Excellent staff. Special thank you to Todd the owner for…read moreall his help. Reasonable pricing if you don't have insurance companies cooperating or no coverage at all. Nice and local to my area. Highly recommended.

First time purchasing medical supplies and was very happy with the service and knowledge of person…read morehelping me.. Would recommend this store to everyone

I contacted Freedom Lifts regarding a Stairlift for my Mom who was coming from rehab after a fall…read morein her home to stay with me. There were so many things to do and I didn't know anything about stairlifts. Freedom Lifts put me at ease immediately. From the first phone call with Jen to the free in home evaluation and installation, with Sean ,everyone at Freedom Lifts was kind and professional. The stairlift has made such a difference for my mom. She can enjoy our entire home because of the stairlift and is not confined to one area. I would highly recommend Freedom Lifts to anyone who is in need of a Stairlift. Great service and helpful knowledgeable people!

I have to say this company is absolutely a nightmare. Each salesperson and technician I talked to…read morehad NO knowledge about their products, and I honestly think I know more from my brief online research than any information they attempted to convey to me. Normally I don't get too upset about how salespeople interact, but everyone I dealt with was rude and acted like they were doing me a favor even acknowledging my presence. Obviously when you are buying a stairlift, you are seeking assistance, and as someone who had never bought one before, I just wanted to flesh out all my needs and questions with a knowledgable salesperson. Having dealt with this "company" (more like a frat house in there), I can honestly say I will never deal with them again, and you would be better suited building a stairlift yourself! After shopping around at 2 other places after Freedom Lifts, I found exactly what I was looking for, at prices that were SIGNIFICANTLY CHEAPER for the SAME product. STAY AWAY!!!!

EVERYTHING I went to 5 different stores before I thought of New England surgical. It should have…read morebeen my first stop .. and will be in the future

I am new to Medicare and simply asked the owner if I could use my Medicare allowance toward my…read morepurchase. Those of you who are already on Medicare know that there is a lot to learn at the beginning. You would think that this establishment would be happy to cater to people our age. My question was answered with an unexpected tirade of anger by the owner. I mean really, yelling at a potential customer whom you do not know from Adam? He covered everything from the corruption of a system that favors big insurance carriers to Obama making deals from his Martha's Vineyard home. Believe me, I cannot defend either political party because they both have issues. From everything he said I have to assume he is either a strong Republican supporter or Trump worshiper, which was something I couldn't care less about, nor should I have had to deal with anyway. His words made it clear, however, that the party this guy belongs to is mean-spirited and would watch the country burn to the ground before doing anything helpful for anyone but themselves. Never in my life have I wanted to run out of a place like I did that day. Thank God the phone rang, and I was able to take advantage of the moment to leave quickly. He had no intention of letting up, and I didn't say one word during the whole monologue. Never have I been so taken aback as a customer. My recommendation: stay as far away from JAYCO Medsupply as possible. The guy in charge is unhinged, and no one should have to be exposed to that kind of treatment. I would rate the experience as a zero, but that is not an option.

JOB WELL DONE! First impressions set the stage for exactly what we wanted. Sales and Service met…read moreand exceeded our expectations for Quality, Pricing and meeting the timeline requested. We highly recommend this Team and thankful we were introduced to them.

Just getting out of rehab and needed a walker, they were very accommodating and took care of all…read moreinsurance forms. Wonderful service.

Great help and service and delivery of a lift chair for my dad . They took the time to listen to…read morewhat I wanted and didn't try to oversell

Oakley renovated our bathroom last October. It was a wonderful experience. We could not be happier…read morewith our bathroom or the experience. So when it was time for a stair lift, we knew exactly who to call. And Oakley did not disappoint! Tyler, Mason and Nolan did a great job. They were very professional, personable and completed the job in a timely manner. They answered all our questions. We would (and have) recommend Oakley. Thank you Oakley for making our home safer for us!

In 2021 a Vertical Platform Lift was installed in garage by Oakley for our handicapped daughter in…read morewheelchair. Oakley did a great job with insurances, physician referrals, measuring, installation, etc. But, right from the beginning, we had problems with our lift and the batteries to run the lift. It was only a few weeks later when we called Oakley since the lift stopped working. They came back and replaced the batteries since they were drained. One of the techs mentioned something about the batteries they have been installing have been doing this a lot which made me think, "then why are you installing them in a brand new lift?" Well the batttery issue has happened several more times. Each time it costs $175 for a service call. Twice we opted for the $450 annual maintenance fee. In 2023 p, the way the office rep explained the fees, we figured it was worth the $450 to have the 2 new batteries installed and the lift checked out rather than $175 just for the service call and the added charge of two new batteries. This March Oakley was called since the lift again was acting strangely and making weird noises and stopping midway and moving slowly, etc. On March 3, 2025, two technicians arrived and spent a total of 20-25 minutes performing maintenance and said they installed two new batteries. Yesterday, April 3, 2025 the lift was again misbehaving as it did one month ago. I spoke to the technician who said it sounded like the battery was low (already???) Today they called and told me the service charge was $175 to come out to the house! Seriously! One month later the new batteries are dead! I made my feelings known that this was unacceptable, and yes, I wanted them to check with the manager. They left a voicemail for me. It will cost $175 for the service call-since that is their policy. Besides being bad customer relations, it is down-right wrong since the problem we paid $450 to fix one month ago is happening again! I guess they do not care about helping paid customers who have handicapped mobility issues. The maintenance fee is totally not worth it since it isn't an annual maintenance agreement. It is only a checkup, like when you take your car for an oil change and they do the FREE 10 point inspection. Only this was $450! Now they want another $175 one month later come to the house (which is 5 miles away) to possibly replace the batteries! And I have a feeling the batteries are recharged batteries and not new ones. Otherwise, they are defective batteries and the customer shouldn't have to pay for this. I lost trust in Oakley. It is very disappointing for a local company to treat people in the community this way...and they do not realize that "word of mouth" means a lot in the south county community.