Customers beware, the owner of Libase Salon, Naz, is unprofessional, rude & charges customers for services not performed & when politely questioned, she will no longer allow you back to her salon! Please read below if you want more details & FACTS about Naz & the way she treats clients & operates her business.
Naz's unethical business practices:
I have been a customer of Naz for approx. 3yrs with approx. 5 appts with her. At my last appt, I paid & tipped her 20% & she gave me an itemized receipt. I notice she charged me $50 for a Glaze process, I didn't get this service. I asked her about this charge & she spun some ridiculous story & knowing she is a confrontational person, I left because I did not have time for MORE of her BS. When I got home, I checked a previous receipt & she charged me same at my last appt as well. This is $100 + $20 tip Naz made off of me by unethically charging me twice for a service she did not do.
Naz's epic level of unprofessional behavior:
On Tues. Aug. 6th, 2024, I made an appt with Naz for Wed Aug. 14th, 2024 at 5:30pm. On Tues, Aug. 13th, 2024 at 5:22pm (24hrs before my appt), her assistant, Andrea, called me to tell me Naz will not take me for my appt tomorrow because I questioned prices the last time I was there. At first, I was confused & then it clicked, she was referring to the question I asked Naz about charging me for service she did not do during my September'23 appt. When I asked if this is what she is referring to, she said "you will need to discuss this with Naz". This is what she was referring to because this was the ONLY time I ever discussed prices with Naz. Naz couldn't even muster up the guts to call me & deliver her own message!
Naz's petty personality allowed me to rent space in her head for over 10 months & was waiting for me to schedule an appt to act so unprofessional. She could have called any number of days before my appt to deliver the same message but given her online reviews of being such a rude, unprofessional person to people, she probably planned it this way. Come on, who remembers & then penalizes people for such an insignificant conversation that happened over 10 months ago! I'm not even this upset & I'm the one who was ripped off for $120 or MORE!
While in her chair, she gossips about other clients she gotten rid of because of similar situations to mine, too many questions hair extension women & 1 hour make-up tutorial women. Yes, she is gossiping about you ladies & she will probably do the same to me! I'm sure there is a longer list of unhappy clients that had the pleasure of interacting with Naz.
I had an event that night & I'm sure she achieved what she set out to do BUT remember KARMA is a b$%ch & Naz has a lot of BAD KARMA coming her way for the way she behaves, gossips & treats people so poorly! Just read her other online reviews!
Finally, Naz's skills as a salon owner & "MASTER COLORIST" w/ over 25 years exp.:
Anytime Naz has done highlights on me, I always leave her salon with a ¼ in. or more root, I asked her to not leave a root & she spun yet another story as to why she HAS to leave a root. All other stylist I have been to use cotton wool strips or smaller foils to avoid a root & solve their clients ask. She never pays attention to the way you part your hair & always have to correct her. PAY ATTENTION NAZ! Naz does not offer coffee or refreshment to her clients as she states in some replies to online reviews.
I'm not sure how Naz stays in business, her parking lot is ALWAYS empty, well except for the car that park in her lot for the business next door, you can always get an appt within a weeks' time, even peak evening appts. That's unheard of if you are a upscale salon.
My only question to Naz is, who has the time to act this way if you are running a BUSY salon...be nicer, act more professional & run your business ethically & maybe your parking lot will fill up like your neighbor's business!
At least I have a new funny story to tell at parties! You can't make this stuff up! read more