UPDATE: DO NOT GIVE THESE PEOPLE YOUR DEBIT CARD!
Please,…read morealways use a credit card so you can easily dispute fraudulent charges.
I did not go to my appointment, I understood the 50% charge, that's fine, whatever, even though I thought I could get a regular massage and then was told I couldn't after the fact(story below). However, they charged my card as opposed to my already paid for package(that is set to expire shortly), when I called to correct the charge, I was informed it had to be charged on my card, that I couldn't use my package that would've paid for the whole service to cover half of the cost of service as the penalty. I asked for language in the contract to point to the explained this policy, they insisted it was there. After reading through EVERYTHING this is not stated anywhere, I work in contract law and am good at reading these things, it isn't stated anywhere, so they blatantly lied and the manager refused to speak to me. There is no one in corporate to speak to either. So, not only am I out the two packages I can't use (almost $200), I'm also out (fraudulently) $52 on top of that.
I've spent $1,000's at this place over the past decade, I will now never return and I am reporting this franchise for fraud through every possible avenue i have available to me.
BEWARE of giving these people you're information.
FIRST POST:
Don't mention pregnancy if you're only a few weeks and want a massage, ask your doctor first, if they clear you, don't mention it.
I stupidly did when making an appointment, thinking "ah when I hear back from my doctor, I can easily switch back" I was lead to believe I could just have a regular massage (since I was waiting to hear back from my doctor to be sure) WRONG. Was told at first it was fine, I received a call back saying they will not, despite my doctors clearance, give me a regular massage. I made the appointment same day, so I am stuck having to pay for the appointment. On top of that, I have to pay extra for a crappy prenatal massage or I can't use my remaining credits that expire shortly and a refund or courtesy extension was denied.
Go to an actual professional if your pregnant or don't mention a few weeks of pregnancy. Also, be very clear when making these appointments, if you get misleading information and then want to cancel because you were mislead, you will still be required to pay 50% of the total cost for the appointment!!