Update: I wrote a letter to the salon detailing my bad experience, and the manager actually called me on the phone to apologize and to ask if I could describe the nail technician I had; when I gave her a physical description, she told me they had been having some issues with her and had already let her go (the day after I had my pedicure). So assuming that what Cindy (the manager) told me was the truth, I really did just get unlucky and that nail tech is not even there anymore. This does improve my opinion of the salon. 6/26
Original review: I never write reviews for any establishment, but like another reviewer here, I felt compelled to actually create an account to write this one. I'm being extremely nice and giving the place 3 stars instead of 2 or 1, because I think I just got unlucky as a walk-in and was paired up with an overzealous (and perhaps inexperienced?) nail technician because the pedicure area was fairly busy, and the rest of the nail technicians on duty were already working with other people. The overall atmosphere was clean, friendly, and nice.
Just an open letter to all nail technicians: sorry, but you're not a doctor or any kind of licensed medical professional. Being a licensed nail technician does not give you the right to diagnose someone with any ailment whatsoever, or to push so hard on someone's foot (as soon as you feel tightness and without even warning the client first) that you leave the client with a bruise on the arch of her foot the next day. I went in because I wanted my toenails painted and the rough skin on my feet smoothed out for the next few weeks for summer, and I find that pedicures at a salon give me longer-lasting and better-looking results than I can get on my own. I do not go into a nail salon as a substitute for visiting a doctor or a podiatrist.
To the particular nail technician at Leza who unfortunately did not tell me her name: I do not need you to "fix" things that *you* think are wrong with my body by attacking my feet with the force of an alien vice grip, and then coaching me to breathe through the pain as if I were at a Lamaze class. I did not sign up for that, and if it were not for the room full of otherwise happy women and the little girl sitting across from me next to her mom getting her nails painted, I would have let you know with some very choice words just how uncomfortable you were making me (and I would have allowed my tears to flow freely instead of keeping them inside and blowing into a tissue). Instead, I have settled for leaving this review so others can read it. And by the way, how dare you imply that your inability to to get the kink out of my foot was my fault because I wasn't relaxing and breathing right?! I never asked you to get any kinks out! When I say, "I'm finding it hard to relax because I'm anticipating the pain," and "maybe the tightness is just due to my anatomy because I have a fairly high arch," learn how to take a freakin' hint!!! Just because what you were doing worked for someone else doesn't mean it's going to work for everyone--nor does it mean I even wanted that included with my service in the first place. Thanks for reading.
P.S. I know you know that you accidentally cut me too with those clippers and didn't even acknowledge it. I saw the blood near the nail of my big toe, and I bet you did, too. I was being polite by not saying anything because it really wasn't that big a deal and didn't hurt too much (not nearly as much as your "massage" did), but you could have at least acknowledged it and said you were sorry. Sheesh. read more