1. Lexington Auto Spring & Brake Alignment

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Lexington, KY

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Lexington Auto Spring & Brake Alignment

1.0 (1 review)
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Services - Lexington Auto Spring & Brake Alignment

Auto wheel alignment

Routine automotive maintenance

Wheel alignment

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10 years ago

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Ken Towery's Tire & Auto Care

Ken Towery's Tire & Auto Care

(27 reviews)

Replaced shocks, struts and tie rods on my BMW myself…read more Needed a alignment to make sure everything was good to go.This location is close to my house and I had a tire replaced here for my mother inlaw a few years ago when she busted it on a curb. The new manager Afton was great and service was quick and easy. Will return when I need new tires in the future. Highly recommend them.

I know many of us rant about the current state of customer service, and while I've noticed the…read moreshift in values, I have generally let it slide and chalked it up to "its a different time." I made an appointment this afternoon for a 6pm tire patch. I prepared my vehicle and headed to the store, arriving 15 minutes before my service time. As I was heading into the establishment, I received a phone call from Ashley(?) who informed me that they would be unable to keep my appointment since they were closing at 6pm. The call center stated the hours and took my appointment. The internet shows that the location is open until 7pm. When I told her that I was already in the parking lot, she still would not acknowledge my appointment and perform the service. A patch is (maybe) a 30 minute job -- and the location and type of puncture in my tire would've taken less time with an experienced technician. She still refused service, but wanted me to return another day or to leave the car until the next business day. I usually don't have a problem when doing this, but the appointment was made and denied. If I would've known Ashley would've canceled the appointment upon my arrival, I could've used that time to find another business to complete my repairs. I almost shopped KT years ago when looking at tires, but I was warned against using their services. In this emergency, I didn't recall those warnings and (foolishly) thought that a business would keep at least the bare minimum of promises -- appointments and times. I was wrong. Lesson learned.

Lexington Auto Spring & Brake Alignment - autorepair - Updated October 2026

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