Terrifying experience at LexSpa. After paying for my services via credit card and tip via Venmo, staff aggressively demanded to see my tip. I was already walking out the door and told them they can see it on their end. Tiffany (the nail person) chased me outside, banged on my car, screamed at me, screaming let me see the tip!!". I felt unsafe and left. She falsely involved the police as if they don't have better things to do. It was unreal. Absolutely unacceptable behavior. Pay and tip wherever you like -- but don't risk your safety here. Stay far away. A business that treats paying customers like criminals doesn't deserve customers at all. To top it off they tried to lie to the cops and say I didn't pay at all... which was a complete lie. Just insanity. read more

I have never had such a terrible experience in any salon providing services in my life. There was a misunderstanding about my appointment time.and a woman called Ann who was acting like the manager approached me and started screaming at me. about the appointment . All in front of all customers for no reason. She was not listening to anything i said. My manicurist was visibly upset but Ann kept going and finally asked me not to go to "her" salon. read more

Lex Spa is all over, wonderful! I've been to numerous places in the past and this one is the best! The place is so clean and bright with a huge selection of colors for manicures, gel, Dazzle Dry, pedicures, etc. Every person who works there is talented--thorough, professional and does an excellent job! The service is great. I highly recommend Lex Spa and the great team there. It's also very close to Arlington, Belmont, north Weston and Lexington. read more

I've been going to this place since they opened. Clean and welcoming. Friendly staff. I usually get pedicures and they last a long time.

I would love to give it 5 stars but it's overprice. The service, the results, the longevity amazing but the price of a gel pedicure is absurd. read more

I came back to Lex Spa after having moved away for a few years. When I came back, I was really appalled at how the front desk treated me and the other customers. First, she called me 5 min before my appointment, demanding to know where I was and asking me to come inside. I told her I was running a few minutes late and when I came, she was extremely unfriendly. Then over the course of the next hour, I heard the front desk staff yell at several other customers, in person and over the phone. The pedicure was fine, but given the prices they charge, I would look elsewhere. read more

Customer service has become awful- so arrogant and rude. Their policy of taking payment upfront for half the cost of the appointment is so strict that even if you need to make last minute changes becomes challenging and prohibitive and they are really quite ruthless. They'd rather keep a few dollars than be accommodating to their customers. I Will not be going back. read more

I'm 35 years old and have been getting my nails done since I was 14 or 15, and this is definitely the best salon I've been to ever. I'm pretty sure I started coming here when they opened, and have gone nowhere else since then! The women are all so kind, they each do an amazing job, and the salon itself is clean and beautiful. I'm always so impressed with how clean the salon is, and feel so welcomed when I come in. I have no problem having an appointment with any of the women because they all do amazing. I also appreciate the easiness of booking online! My boss and cousin have both become customers since they saw my nails and one of them isn't even local! I always get compliments on how nice they look - thanks to LexSpa! There are a few bad reviews amongst the many 5-star reviews.. they are clearly sour grapes for whatever reason but do yourself a favor and get yourself to LexSpa! read more

Lex Spa - Dip nails with tips - Nail Salons Near Me - Lexington, Massachusetts

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Fast and friendly and cheap (35 for gel manicure) Bathroom is super clean too. I had Jenny and she did a marvellous job. Boutique is modern and relaxing. They also have a punch card for but 10 get 11th manicure for free - or get the $18 towards a gel. Tip: for tips it is cash only. read more

Lex Spa - Gel manicure ($35) - Nail Salons Near Me - Lexington, Massachusetts

I walked in for a pedicure while my car was being repaired at the Toyota dealership next door. They were able to get me in without a wait even though I didn't have an appointment. The person at the front desk was friendly and efficient, and my nail tech, Hannah, was great - very gentle and thorough. Definitely recommend! read more

I LOVE this place. The women are kind and engaging and talented- it feels like fair labor and real professionalism. I've had some sweet conversations each time I go, with no pressure to talk, just opportunity. Nothing feels rushed or belabored. The space is perfect - cozy and also spacious. Very clean but not clinical. The chairs are very comfortable and well maintained. Their covid protocol and contact tracing is superb without feeling punitive. And the hand and feet/leg massages were so soothing. Finally the polish was expertly applied and lasted many weeks on my feet. Credit/debit for service - cash tips only (no atm but they'll give you change) My search is over. Which in itself is a gift. Grateful. read more

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The absolute best!!! I've been to many places in the past, but they do a phenomenal job every time I'm there. I've tried manicures, gel, pedis, and dazzle and each time it comes out looking great. The staff are also kind and I've take my daughters as well and they always receive great service. read more

The booking process online was straightforward with many available appointments. I got a French pedicure, and the staff did a wonderful job and took their time. I look forward to returning soon! read more

I booked a mani/pedi with Lex Spa and unfortunately had to cancel day of after learning of a close COVID contact. I called to inform the salon who said they would not refund my deposit (half service fee), but if I called back to reschedule within two weeks they would honor the service fee. I called back to rescheduled, within that time frame, and was told I needed to produce a positive test result TO THEM to honor the payment. In what world is that even remotely appropriate?! I was going to be a first time customer - not only will I never go, I will make sure none of my friends or colleagues do either. read more

Place is always awesome. Best pedicure around. Clean, spacious, friendly staff. My daughter always can't wait to get her pedis every few weeks! read more

I'm never negative in my reviews I swear.. but this place has a strong weird vibe. I needed a 1 time place as my beloved one was closed on vacation. I called and I was told I had to make an online reservation. Like many reviews say, you have to pay in advance which is BAD because I didn't get the service yet and I don't know I'm going to be happy with it, right? I did it anyway to give them a chance. On the plus side: Pristine clean place. Calming music. Lots of colors to choose. My nail service provider was good. On the minus: the place is full of cameras which it took me a hot minute to realize it is purely checking the workers at all times. The ladies seem stressed and you can feel it in the air. There were 3 of us inside when a 4th lady walked in. Apparently there was a miscommunication with her appointment and she felt a bit of aggression by the employee who kept asking if she had made 2 appointments instead of one besides being a bit late. Regardless of the situation, the employee's tone of voice raised a few notches and I felt very bad as I could see she was clearly stressed about someone observing her ( big brother style) The customer decided to leave and the energy after that was well.. not fun. I'm very sorry to see a place that could be fantastic having conditions that make the employees act like machines.. I'm not going back there. Very sorry read more

This is my new go-to nail salon! I loved everything about this place. How nice the salon is, how friendly the staff is and how great my nails looked coming out. They have tons of colors to choose from! Your biggest problem will be deciding which one to go with. It's so clean and I am a stickler for clean! They even ask you to put shoe covers on when you walk in to keep it clean. The nail technician opened new tools before she started on me. You can see they keep things very sanitize and clean all over, which is super important. I loved my manicure. I wish I had a before photo of my nails so you could see how atrocious they were and how amazing they made them look after. I didn't think it was possible for them to look this good. I will be back myself and highly recommend you go as well! read more

Lex Spa - Nail Salons Near Me - Lexington, Massachusetts

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Lex Spa is amazing! The staff is always so friendly, pleasant and accommodating. The salon is clean, spacious and lots of colors to choose from! I love the online booking tool. This day and age, making it easy and self service to schedule is great. Some people have negative feedback about having to pay first but this is the nature of small business who can't afford for people to cancel, no show or arrive late constantly. It unfortunately happens WAY too often. I have not gone to another salon since my first time at Lex 2 years ago. A local gem! read more

Good options for pedicures and a relaxing open environment. Make sure you bring cash to pay

OBSESSED.... I came here to finally check it out after 3 months of its grand opening. What can I say...it's fantastic! Ascetically speaking it's a nice open space that has been completely overhauled. Everything is clean and immaculate. They offer free soft drinks, water and tea and have lovely calm spa music playing in the background. The service itself was flawless and I had the lovely Hannah do a gel manicure for you. When I say the experience was perfect I'm not kidding. I need cuticle removal, I need a perfect paint job, a perfect shape and a relaxing experience- this is al of the above rolled into one! This will now be my go to for all manicures and pedicures and I will be booking Hannah. The pictures speak for themselves! read more

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Save your money and go to Miniluxe instead. I decided to check it out because Miniluxe was booked and oh my goodness. This is a terrible nail salon. All of the workers are rude and will make you feel the opposite of the way you want to feel at a relaxing spa. I was yelled at for trying nail polish colors, not putting on plastic shoes quickly enough and about five other things. They have no concept of customer service. Also the foot baths feel gross and grainy. STAY AWAY!! read more

I've been going here for over 2 years and always leave extremely happy! My dip nails last over a month without breaking or lifting and they have a bunch of color options. The salon is CLEAN, relaxing, and very professional. You can book online (they can get busy so I try and make an appointment a week in advance). I also get my eyebrows done by Anne - highly recommend. If you ever have any question, Angela, at the front desk, is super helpful. I'd recommend this salon to everyone! You won't be disappointed. (I drive over 30 minutes to come here - they have parking.) VISIT ANNE read more

Lex Spa - Nail Salons Near Me - Lexington, Massachusetts

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Spacious and clean. They really worked the massage well and totally not lazy on the pedicure work. Lots of colors to select from

Always friendly and professional; aslo, adheres to strict COVID guidelines of the CDC. . read more

While we really like this spa, the cancellation and rescheduling policies are super restrictive and we won't go back. They require a deposit, which is unusual in itself, and they wouldn't reschedule our appointment when I had the flu. Lost the deposit and my faith in this establishment. read more

I love this place! The facility is so sparkling clean and cozy, the staff is very nice and this is my go to place for a natural DIPPING nails! I explained to Teddy how I want it and it came out perfectly. I highly recommend this place! read more

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**SAFETY WARNING*** Do not go here!! I had a lip wax here and she burned my face in three places. One burn was so bad, it's been a week and still not healed. Not only that, it was the worst manicure I have ever received. When I went back to show them what they had done, the owner would not refund my money. TERRIBLE PLACE!! read more

I'm so glad I made an appointment here. This place is clean, staff is friendly and warm and my pedicure was so thorough and fabulous. Found my new go-to spot for nails! read more

Lex Spa - Beautiful nail salon - Nail Salons Near Me - Lexington, Massachusetts

I can't speak on their nails services but I came in for the first time today and decided to try a new place for waxing after relocating to the area. Lex Spa exceeded my expectations and I had an amazing waxing experience with Anne. I will be coming back! read more

I love Lex Spa, and whenever I have time to make an appointment somewhere in advance, this is where I go. Their space is so clean and inviting. Each person that has done a pedicure for me has done a great job, especially with callous removal. I've been around 3 or 4 times now, and plan on going much more as we head into 2020. read more

Can book online. Super clean. Peaceful environment. Beautiful pedicure. My feet look and feel great.

Amazing and high quality service. I moved from NYC to Massachusetts this past summer and the one thing I hate is how expensive it is to do your nails up here. But after a recent visit to a nail spa in Queens. I'd rather spend the extra money. You get high quality service, long and thoughtful massages during a pedicure, fine detail to nails as they paint. Really put the spa back into the experience. read more

I went there for the first time about a month ago. Clean spa. Great spa pedicure. Prices are good. And the toes came out amazing.

My favorite nail salon! My manis and pedis always look great AND last forever after I go there. The place is huge and clean. Love that they do contact-tracing for COVID and require masks. I've been to smaller salon where you're practically sitting on top of other people and there were no safety precautions. This place is really big and they seem to care about everyone's health. I love it! read more

No, this is not a mistake. How dare you! You did terrible work...and you don't want to own up to it? Hey prospective customers, this is what is in store for you if you go here! I don't think I need to tell you to avoid this nail salon at all costs!!! read more

I have been going to Lex Spa for over a year and I always get a compliments on my nails and is one of my favorite places to get my nail services done. Not only is the location convenient for Lexington and Arlington residents, but there is ample parking and lighting in and out of the spa. Their tools are very clean and their technicians are thorough. I have had traditional gel manicures and dip powder. Both look beautiful and last a long time with no chips. I have also had my brows waxed here and they turn out very nice. I will be happy to go back and recommend this spa to all of my friends. **My nails are posted in one of their photos (light pink with two silver accent nails).** read more

So great! I got a beautiful dip manicure with tips and the manicurist helped me choose a beautiful color and when one broke she was so happy to fix it and make it look perfect! Great customer service and beautiful and clean salon, will absolutely be back! read more

When I walked in, I told Ann what I wanted as for shape, color, and design. I didn't have the simplest request and i was amazed how she remembered every detail I asked for and painted the nails perfectly. I don't think any other place have ever filed my nails so symmetrically. I had an acrylic fill done and I also was amazed how natural they feel and how they are not bulky on the tips at all. I am absolutely going back! read more

Lex Spa - Nail Salons Near Me - Lexington, Massachusetts

Super clean and felt safe inside w/masks and distancing. They did a fantastic job w/a classic pedicure. Newer chairs and basins and great technicians! read more

I came here to get a classic pedicure (Which i signed up for online and purchased in advance). the overall pedicure was good (a little rough tbh) but fine and the place is clean and nice. At the end after everything was done and I had already been confirmed for a regular pedicure at the beginning they informed me it would actually cost 5 dollar more than I had already paid for. I assumed I must have used a more expensive polish or something, but they informed me I needed to pay for the mens pedicure which is inexplicably five dollars more. First of all it's wild that it cost more for no difference, and second of all even if there was a difference they should not have given it to me since I did not sign up for the mens pedicure I signed up for the regular one. I was very upset that I was not told about this earlier and seemed to be tricked with it right at the end of service and I think in general it is PREPOSTEROUS that I would be charged more for no reason (also at most places a men pedicure cost less so i'm just so confused how this policy came to be). If I was to be charged earlier I should have been told in advance but tbh even if I had been told I would still be very upset and confused by this policy. Also its crazy to assume my gender in 2024 like I am a man so you are lucky but what if I didn't identify as such? I don't think the person who you mis-gender will be kinder than me about this. read more