I am extremely disappointed with my experience with Lex & Roses. I ordered a 50 stem bouquet days in advance for my mother's birthday and paid $270 for delivery to my parents home. The flowers NEVER arrived. What makes this even more frustrating is that my husband has ordered from Lex & Roses at least 8 times and has spent a significant amount of money with this company. While we've experienced late deliveries before, we've never had an order simply not show up with no explanation! When we called to find out what happened, the first person who answered didn't seem to know how to handle the situation. We were then connected with the delivery driver, who told us, "I've had a busy day." Finally, a woman stepped in and assured us that the bouquet would still be delivered that evening and that our $270 charge would be refunded. By that point, my mom was already out celebrating her birthday at a late dinner. To make matters worse, the flowers still NEVER arrived that night, and the refund was NEVER processed. The next morning, we had to call again. We were once again promised a refund and were told that the driver had "tried to deliver." That explanation simply isn't true. My parents live in a gated community, and security contacts me whenever a visitor arrives. No delivery attempt was ever made. I waited several days to give Lex & Roses the opportunity to make things right, but they never followed through. I ultimately had to dispute the charge with my credit card company. It's unfortunate because we were repeat customers who genuinely wanted to support this business. However, it seems that as the company grew, customer service and fulfillment have suffered. Failing to deliver flowers on someone's birthday, providing conflicting explanations, and not issuing a promised refund is unacceptable. I cannot recommend this company based on my experience read more

Although they ruined the surprise, the flowers ended up getting delivered anyway, and they are beautiful! The chocolates were great as well. The delivery guy was super friendly. I received texts about an order that was supposed to be a surprise for me and the agent Ashley told me they don't have the color that was ordered and for me to pick another color. This is so unprofessional because the surprise was ruined. They are idiots. I asked them why the heck wouldn't they send an email to the person who placed the order instead of sending a text to the person the order was supposed to be going to since it was clearly a surprise? read more

Lex&Roses - Florists Near Me - North Miami, Florida

I had never heard of Lex and Roses until there was a surprise knock my door on Mother's Day 2023-there was a man standing outside with the most beautiful bouquet I had ever seen in my life! My oldest son has been sending me their bouquets ever since and I always feel so elated and cared for when I receive them. They last a very long time--up to 2 weeks if you care for them and follow the instructions. I would definitely recommend Lex and Roses if you're looking to send an arrangement that is going o make an impact and most importantly--UNFORGETTABLE read more

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Avoid this place like the plague! Their flowers don't last at all, and their customer service is terrible. I ordered a bouquet of 150 roses and they showed up with some smashed and some look like they had mold on them. They lasted 3 days and had to be thrown away because they were dead, and for what I paid for them I'd expect at least a week out of them. We called them no one got back to us we sent emails and no one followed up. For as much marketing as they do you'd think they'd want to do Some customer service too. Do yourself the favor and take your money elsewhere because they don't appreciate the business. read more

I am extremely disappointed with my experience with this company. The first arrangement of roses I received arrived looking old, wilted, and already near the end of their lifespan. I immediately contacted customer service and provided photos showing the condition of the flowers. While they agreed to send a replacement, the second shipment arrived in almost the exact same condition. At that point, I requested a refund because I had now received two separate orders of poor-quality roses. Despite providing photo evidence of both deliveries, the company refused to issue a refund and would only offer another replacement. When customers pay premium prices for roses, they should receive fresh flowers that are suitable for gifting or special events. Instead, I received flowers that looked like they were already dying--twice. I would strongly caution anyone considering ordering from this company. If your flowers arrive in poor condition, don't assume you'll be able to get your money back, even if you have clear photographic proof. The lack of quality control and refusal to provide a refund after multiple failed deliveries is unacceptable. I will not be ordering from this company again and cannot recommend them to others read more

Worst experience with a vendor. I ordered 50 roses for someone's birthday on 2/11. Said they delivered but we have never received. I have spent the last 24 hours trying to justify they were not delivered. There is a guard gate that has no record of them entering the community. They cannot provide a picture of the delivery like DoorDash does my $10 burger. And still they tell me they delivered and I am still the one that is wrong. Shame on me for not looking at the Yelp reviews first. DO NOT MAKE THE SAME MISTAKE!! read more

Lex&Roses - This is a photo of no delivery! - Florists Near Me - North Miami, Florida

I bought 50 roses at Valentines and they were nice. It was an expensive bouquet but they were very petty and lasted over 10 days. However, I bought 36 cappuccino roses to be delivered on 2/27. They were delayed by FedEx and did not arrive until 3/2. They were very beat up and unable to be displayed. I am very disappointed and so was my wife. Getting in touch with customer service was not easy. I emailed three times and got an electronic response. read more

Lex&Roses - Florists Near Me - North Miami, Florida

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I placed an order to be delivered locally in Miami. It was extrange that I received a UPS notification my flowers were being shipped. When I called and explained the situation, the CSR told me he could see the correct shipping address I entered in the order instructions and he changed it. I told him I was concerned changing it in the system was too late. "Willie" said he would get back at me, and when he did, told me package had been sent already and couldn't be changed. They told me that I called and changed my address too late. I didn't call to change the address. I called because it was supposed to be delivered to Miami address and they had it as my residence. Certainly something is going on with the website or someone made a big mistake there. I showed the evidence of this and I was told a manager would contact me. I haven't heard from anyone. Lex and roses ruined my Valentines day gift to my wife. I will not recommend or buy again from you. read more

Lex&Roses - that is the box where I wrote the delivery instructions... they decided on their own to use my ordering address to be the delivery address. - Florists Near Me - North Miami, Florida

DO NOT ORDER FROM HERE. I spent a significant amount on a Valentine's gift (roses, chocolates, and balloons) that never arrived, despite the status being marked as "delivered." The "proof of delivery" photo the driver uploaded was of a completely different house and showed a much cheaper-looking arrangement than what I paid for. To make matters worse, the business is completely ghosting my calls and emails. Save your money and your sanity--go anywhere else. This place is incredibly unprofessional. If I could give a negative star rating I would. read more

My boyfriend ordered a 36 red rose bouquet with balloons, chocolate, and butterfly decorations for me on Valentines Day. I received 25 roses and with a card of someone else's name. I contacted them multiple ways and finally when I called the second time, they agreed on a refund for those thigns I didn't received. Mind you, during Valentines Day, the prices are $125 for 25 roses without anything else. Normally it's $85 or something. It's been like half a month since the refund was initiated. Or so I thought. And he still has not received the refund. At this point I think they are a scam. My boyfriend is in Vietnam and tried his absolute best to gift me something and unluckily, he bumped in to you guys. I am disappointed to the core. read more

I placed an order for roses for a total cost of $157, and unfortunately, I received flowers that were not fresh. According to the company's policies, they should handle the replacement of the product in these cases. I have been trying to communicate with them since noon, but the only response I received was that "the manager needs to analyze the case." Seven hours later, I have still not received any updates. I feel scammed and disappointed, as the advertising is misleading: the flowers they show are nothing like what actually arrives. Additionally, the customer service is very poor; they provide no answers and much less any solutions. If you are considering spending your money and having a bad experience, I recommend contacting Lex&roses, and you will receive the oldest flowers they have. Just know that there are no replacements or refunds, enjoy being scammed. read more

Lex&Roses - Florists Near Me - North Miami, Florida

I couldn't be happier with this floral arrangement, it was absolutely gorgeous and exceeded all of my expectations! The flowers were fresh, vibrant, and beautifully arranged with great attention to detail. You can really tell that care and creativity went into putting it together. The girls even helped me to secure it in a box for transporting nearly an hour away and through rush hour traffic. Stayed in place the entire time! My girlfriend received so many compliments, and it completely brightened up her day. I will definitely be returning to order again. Highly recommended! read more

If you are not an INFLUENCER, they DO NOT care about the quality of roses they are sending you, so I would not spend your money with this shop. Their customer service is horrible, and they told me these roses looked just fine... these look worse than Publix roses. Unacceptable. read more

Lex&Roses - Florists Near Me - North Miami, Florida

I wish I could give zero stars. I ordered 36 blue roses for Valentine's Day--specifically because my girlfriend did not want red roses. What did we get? 24 red roses. Not even the right quantity. And to make things worse, the receipt and card inside wasn't even mine--it belonged to a completely different customer. Clearly, there was a shipping mix-up. Mistakes happen, and I get that. But what's absolutely unacceptable is the complete lack of response from this company. I reached out right away, attached photos proving the mistake, and followed their instructions to contact them via text. Silence. No update, no apology, no effort to make things right. Now it's Valentine's Day, and my girlfriend--who made it clear she didn't want red roses--is upset, and I look like I didn't listen to her. This was supposed to be a special gift, and instead, it's just a huge disappointment. If you're thinking about ordering from here, just know that if they mess up your order, you're on your own. Absolutely terrible service. read more

Lex&Roses - What I ordered - Florists Near Me - North Miami, Florida

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I wished I would of came to the reviews first!! Horrible looking flowers for the amount of money I paid for. Just received the flowers and look Nothing like the pink and black bouquet they had pictured, not even close...the pink were more white and dying than they were actual pink. I don't recommend this place at all. If this is the product they are happy to put out for your hard earn money then they also don't care about any of these reviews. Please avoid my mistake and look at reviews and not just pics and prices...They should actually make this exact bouquet for Halloween for some of them being dead and the rest about to die on the day I received them. So mad that they got me on this one. $200 dollars for this...yeah you'd be mad too. read more

Lex&Roses - Suppose 2 receive something resembling these colors and was received, went From decently priced flowers to expensive dead not pink crap. - Florists Near Me - North Miami, Florida

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Avoid this flower shop -- extremely unprofessional and misleading. I ordered flowers a week in advance for pickup and even received a confirmation email. However, when I tried to confirm the exact pickup location, things became a hell. The store's address (2164 Northeast 123rd Street, North Miami, FL 33181) didn't match what I was told over the phone. After calling at least 3 times, I was repeatedly assured that the store was located in Brickell. When I drove all the way to Brickell, the shop was nowhere to be found. After wasting so much time in heavy Friday traffic, I called again -- only for the same person to tell me, "What's your f**ing problem, bro?"* Absolutely unbelievable customer service. I was able to purchase another flowers from a different store Anyone familiar with Miami-Dade knows North Miami and Brickell are about 30 minutes apart, and dealing with this confusion during rush hour was beyond frustrating. To make things worse, the company apparently has only a few employees, and none of them could tell me who I had spoken to earlier. In short, this business should be avoided for its dishonesty, poor communication, and rude behavior toward customers. A completely unacceptable experience. read more

I have ordered from Lex and Roses multiple times. Sometimes the flowers are not fresh, but normally they are pretty. I ordered black and pink roses ( called the pink panther) Instead of black...I got dark red and pink roses. My daughter in law loves black roses so the entire reason I ordered them was because of how they looked on the website. Side by side pictures will show you the difference. read more

Lex and roses is the worst, I would definitely not recommend. I ordered a week out from Valentine Day and I understand that its a busy day but they literally was not planning on delivering my flowers today. I called at 7pm and the flowers where still in the shop. The young lady who answered the phone was honest and very helpful but they need to do better especially with the prices they charge. The flowers just got delivered at 9pm 3hrs before midnight the delay ruined the presentation and I had to delay the rest of the festivities because I was waiting for the roses. This is horrible good thing I have been married for awhile and had backup gifts and activities. Also my wife was very understanding. read more

Lex&Roses - Florists Near Me - North Miami, Florida

Terrible experience I ordered followers for my wife and I paid the extra money for them to be delivered on time..... wait around all day they told me the driver was on the way I get a text around 8:15 pm at night saying my order could not be delivered that I have 2 options either have them delivered the next day or refund me my money !!!! They ruined my dinner plans for vday !!!! Also wouldn't let me speak to the manager or owner smh never will do business with them again read more

I'm honestly shocked writing this. My husband spent $323 on a Valentine's Day arrangement from Lex & Roses, expecting a luxury bouquet and what arrived looked like flowers that were already a week past their prime. Several of the white roses were browning, bruised, and torn, with visible damage and wilted petals straight out of the wrapping. For a premium price point, I expected fresh, high-quality roses that would last more than a few hours, not flowers that already looked like they were on their way out. When you market yourself as a high-end florist and charge luxury pricing, the product should reflect that. Unfortunately, this felt like grocery-store quality at designer pricing. Valentine's Day is supposed to be special, and it's disappointing when someone spends that kind of money trying to do something thoughtful only to receive an arrangement that looks neglected and poorly handled. For over $300, there should be zero damaged or wilted roses upon arrival. I rarely leave negative reviews, but this was too expensive to ignore. I hope the business takes quality control more seriously moving forward, because this did not match the price, branding, or expectations at all. read more

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Absolutely wonderful service! They sent the flowers ahead of time to the restaurant just as requested, and everything was perfect. I was so grateful for how seamless and thoughtful the whole experience was. Highly recommend! read more

This business protects criminals! My credit card was used to purchase almost $250 worth of flowers and they would not give me any information except to assure me in broken English that "the flowers had been delivered." Well, how nice for the thieves! read more

Pros: Cake was decorated beautifully, cake was made on time and communication for ordering and assistance with placing online order was very attentive and helpful. Staff was pleasant on arrival and throughout communication. Cons: Although communication was very prompt & pleasant, there were discrepancies with pricing. Pickup day, I never received info that the cake was ready. Once I got to the place to pickup order which was later than I put for pick up time, I was informed that cake was in route to be delivered, which resulted in me having to wait and changing of my dinner reservations to accommodate the time change. I waited, just to find out after delivery person dropped off cake that my cake was already inside the place from the beginning. The cake although was beautifully decorated, the texture and taste was not good and bow decor was left off. The Burn away calendar could have been flushed and flatten more for a more clean look. I would give the cake and experience an overall 2/10. read more

Flowers were delivered on time for our Bride to Be! She was so surprised with the most beautiful money bouquet of roses perfect surprise from her fiancé on her bachelorette weekend! read more

Lex&Roses - Florists Near Me - North Miami, Florida

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I wouldn't recommend unless you can pick it up but even then I wouldn't. Terrible communication & 3rd party costumer service. I've been waiting weeks for my roses & they just called to change the color. Choose elsewhere read more

My husband paid A LOT OF MONEY to send me Roses for Valentines Day. The quality they sent me were DEAD ROSES that started to fall out of the bouquet. When he called the company they were of NO help. Asked to send pictures and write a "text message" and it would be "resolved" tomorrow. First of all, Valentines Day is today, NOT tomorrow. 2nd of all, your quality is horrendous for such expensive flowers, taking advantage of people on a holiday where expression of love is to be shown. What a way to represent your company. Terrible quality and worse customer service. Seriously expected so much more being the competition that there is out there. Seriously situated. read more

Lex&Roses - Florists Near Me - North Miami, Florida

I placed an order for 100 roses to be delivered on Valentine's Day on Feb 8th. It never got delivered. Customer service was useless. Very unreliable. Never ever using them again. Totally ruined my Valentine's Day plans. I wish I could give zero stars, but yelp won't give me that option read more

Placed an order for 100 roses days in advance for Valentines day. Nothing, NO DELIVERY. Ruined my day, for $442 you would think someone would call or pick up the phone. Nope, not this business. Stick to a florist you know and trust, forgo the Instagram hype. I am expecting a full refund. read more

Placed an order days in advance for Valentines day. Nothing, NO DELIVERY, no call, no response to phone calls, online chat or instagram DM. They ruined Valentine's Day, stay away from this company. They'll steal your money. I had to do a charge back with my bank because they're nonresponses. read more

Flowers showed up at 9pm at night. Could not get in touch with anyone, just call center. Worst experience ever

I found Lex&Roses on Instagram and immediately fell in love. The order process was straightforward. Though I did have trouble using ApplePay. I ordered a pink bouquet of 25 roses at midnight and it arrived in the morning! You get what you pay for!!! Amazing quality roses arranged so beautifully. The customer service was great; e-mail confirmations, tracking, and text communication kept me at ease. read more

Lex&Roses - Lex&Roses Pink Bouquet - Florists Near Me - North Miami, Florida

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The roses are simply amazing! The ordering process was simple and the team communicated every step of the way. The best part was the smile on my lady's face! I highly recommend LEX & ROSES! Thank you read more

I have bought several times from this vendor and the roses always look beautiful but this last time they died much faster than before even after following the care instructions. Also, at time of delivery the driver asked if they could take a picture of my girlfriend with the roses and we only agreed if the driver sent us the picture. What really annoyed me is that it took many emails and many calls for us to finally get the picture. We were told just flat out no over and over again, when in reality, we were only required to show proof of ID to get it. The manager (Anto) thankfully finally resolved this for us. Their customer service team could definitely be more courteous, particularly whoever is in charge of emails and the front desk girl (Maria). Staff should always try to take care of their customers in this line of business instead of complicating simple requests. Thank you Anto for trying to make it right read more

buy from somewhere else, I ordered flowers to a work birthday party and i called to verify the flowers would be there in time, they told me yes no problem, that was at 9AM it's currently 5:30 and the work party is over and the flowers still haven't been delivered, I call them and they give me attitude saying the driver had a "delay" then continued to give me attitude about a refund. I said cool just send them somewhere else to a new address, and they grab the new address and hang up one me. don't spend your money here. there's 20x other flower shops that love our money. P.S- their flower quality sucks, they die in 2 days. Hope this helped some of you. place is read more

Do not order from this company. I ordered flowers for delivery on Valentine's Day for my loved one. The driver didn't drop off the flowers because no one was home. I immediately contacted Customer Service, and they notified me that they would have the flowers delivered today. I called at 6:50 PM to ask for the status of the delivery and was notified that the flowers would not be delivered. I WOULD HAVE TO PAY THE SHIPPING FEE TO GET THEM DELIVERED TOMORROW, FEB. 15TH. By far the worst customer service I've ever experienced. read more

"I had an absolutely terrible experience with Lex & Rose. Their customer service is beyond unprofessional--they hung up on me multiple times when I was simply trying to get help with my order. On top of that, their delivery times are completely unreliable. They promise one thing and then fail to deliver on time, causing unnecessary stress and frustration. If you're looking for a company that values its customers, this is NOT the one. Save yourself the headache and take your business elsewhere. I regret trusting them, and I wouldn't recommend them to anyone! No photo attached because nothing was delivered. read more

I'm a bit late and writing this for you Lexx and rose is absolutely corrected what they did wrong and they sent my roses a free pair of roses out to me actually and a full refund. I really appreciate that and I'm surely gonna be a lifetime customer thankful. read more

I placed an order two weeks in advance for delivery on Valentine's. 6pm the day of and no delivery, no answer to calls, text messages, DM or anything. Very poor customer service. I always try to shop local businesses but this particular business is the epitome of why I always go to the giants that have been at it longer and know how to run a business. For those of you wondering why I don't go to them, with local Miami traffic I wouldn't make it on time. read more

horrible quality. the flowers look NOTHING as advertised on their website... do not order from here!!!

I'm very impressed with everything that I ordered from Lex&Roses! I placed this order a day before my sisters birthday and it was so easy to order and pay for everything. The flowers were beautiful and the strawberries were delicious. They were able to deliver everything to her place of employment without any issues! Thank you so much again. read more

Lex&Roses - Ruby + chocolate strawberries - Florists Near Me - North Miami, Florida