One star for customer service, not taste
1 Star…read more
I booked this spot for my birthday dinner with my boyfriend, and it was memorable for all the wrong reasons.
A server showed up drunk and was sent home, a chef was fired, and that left only the owner cooking and one server on the floor. After seating three tables (including us), they closed to new diners but kept taking care of takeout. Our server ignored tables, let drinks sit empty, and spent the night chatting with takeout customers.
We waited 1 hour and 15 minutes for sushi, had to ask for our uncooked rolls, then waited another 20 minutes for the cooked ones -- which we could see sitting on the counter untouched. Takeout was clearly the priority, not guests dining in. When we requested a discount given the situation, we were flatly refused.
For the record: the sushi itself was fine. This 1-star rating is strictly about the disastrous service, extreme wait times, takeout being prioritized over dine-in, and the refusal to make things right after ruining a birthday dinner.
Sadly, this wasn't a one-off. On Valentine's Day, with a full staff, we still waited over two hours for food while takeout orders rolled out smoothly. Whether packed or nearly empty, dine-in customers are treated as second-class here.
We won't be back. Trust me it's worth the drive to Gloucester for great sushi and customer service at Bangkok or Hana Sushi.