Great people to deal with. We have had annual service and emergency service And could not be more…read moresatisfied.

I had a great experience with this company. Rick is a pleasure to work with and the prices are…read morereasonable. I called on a cold Saturday afternoon after replacing my thermostat didn't fix the problem with my furnace. Rick showed up (ahead of schedule) and spent over an hour troubleshooting and testing my unit. He was meticulous in his analysis and clearly explained what the problem was (a bad switch). Being that I'm from out-of-state, he was flexible in his follow-up visit and, as well as billing.

It's been a few years now since I started using Airworks HVAC, and things are still great! I still…read moreget an answer when I call and I still get the same great service that I got the first time at a great price. Keep up the good work, Chad!

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

Thank you for your prompt response today for our hearing concern - the technician was Covid…read moreresponsible for the visit and was thorough in his expertise. I was satisfied with the outcome and will recommend this company for my friends

We contacted Ocean Breeze Heating and Air conditioning for HVAC system maintenance and the…read moreinstallation of a Wi-Fi thermostat. We had the wonderfully good fortune of being introduced to Brian who was the technician dispatched to handle our requests. In addition to being impressively experienced, thorough and extremely knowledgeable, Brian was efficient. Further, he not only took time to familiarize us with the mechanics of our new thermostat, but also answer our other questions. What really made our interaction notable is the fact that Brian's technical expertise was matched by the depth of his generosity of time and kindness. We couldn't have been more pleased for his attention and assistance. Whenever necessary, we will enlist Ocean Breeze's and Brian's help for our future HVAC needs.

Jon came by in about 30 minutes after calling due to my heater not working…read more He was super friendly, COVID safe and helpful. Fixed the issue in a few minutes and made sure the rest of the unit was ok. And very reasonably priced! I definitely recommend Eastern Air Services for any HVAC issues and support small business!

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

One of the worst businesses in the area. They told me I had a gas leak, but it was later determined…read moreto be a faulty switch instead. I was lied to and overcharged by their services. I would also recommend reading online positive reviews with caution, as it's difficult to verify the authenticity - do not trust it.

The service I have received from SENS would be hard to improve…read more Lately they installed a new water pump. Installation went well and shortly we were back to normal. After the water pump installation we purchased new water filter system from SENS. That also went well and we appreciated there advice to install one. In 2015 SENS installed a new outside faucet. Several months later the faucet had a defect and again SENS came to our rescue. They installed a new faucet right away and NO CHARGE to the customer. Here is another example of excellent service. Two weeks ago I asked them to look at our water pump and within a couple two hours they we here. No problem found but they wanted to be shore everything was ok. Service is everything. With them it is the best There service manager STEVE WEBSTER is very professional and displays very good manners. He is knowledgeable about his product lines and does not confuse the customer. On his last visit Steve spent considerable time with us showing how we can improve our home and how his company could advise us in the right direction. I will give his staff high marks for there skills and courtesy. Especially there technicians, James and Chris. Wayne Culver

I had water backing up into the sink because of an "S" trap installed that was not up to code. I…read morehad a tech on site the day after I called, he found the problem and within 2 days installed new drainage and guaranteed the service for 20 YEARS! Sens Affordable Services did a great job and now I can wash my dishes again! The price was competitive and a saved an extra $25 by using a Coupon I found on their website (www.sensaffordableservices.com)

Good value, prompt service and keeps my system going. Give Real HVAC a try you'll love the being…read morenice and comfie all year long.

Great service and staff. We had a frozen pipe issue and they came out within the hour and fixed…read morethe issue. Awesome job!

Just had a Carrier Infinity system installed. The crew was fantastic…read more They were neat and very knowledgeable. We had a minor issue with a damper that they are taking care of. Was nothing the did, it was something done during new construction 14 years ago. The infinity system has been wonderful so far. Can't wait for heating season. I highly recommend Coastal Comfort. Process from sales rep to the installation team was seamless. Thank you for a great experience!

I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.