LIARS. CHEATS. THIEVES.
DON'T SHOP THERE.
I was a good, repeat customer.
The last time I shopped there, I bought for myself and for a friend who has physical problems that make shopping difficult.
To get her shopping done, we took her basic measurements to help me find pants that would fit.
When I showed the sales clerk the measurements, he had no understanding of basic measurements at all.
It was close to closing, and he gave his advice on what might fit my friend, based on her height and weight.
I decided I would take his advice, but also get a size smaller and a size larger for each of his suggestions.
I live many hours from Barstow, but since I was planning to return to Barstow for business soon, I spent almost $500. on the purchase for my friend, knowing I could return what didn't fit.
None of the pants fit my friend!
The sales clerk was so wrong in his guessing that we had nothing she could use.
If I had a decent clerk, or more time to measure the pants myself in the store, that would not have happened.
I was planning to return to Barstow to return the pants, but then I didn't need to go to Barstow.
So, I brought the pants to the Carlsbad Levi's Outlet store, and the manager there refused to refund my money because she said it was too late to return the items!
I was shocked. I had assumed that a company like Levi's, known for decades, would not deny a return, especially for clothes that were basic stock items, and for a person who had tried to do a good deed for a friend.
I was very wrong to trust Levi's.
The Carlsbad manager gave me the business card for their corporate "Customer Relations" department.
"Customer Relations" refused to help with anything related to outlet stores, which was so rude.
Since I was so frustrated, I asked my friend to call "Customer Relations", and also the Barstow Outlet store if necessary.
"Customer Relations" also denied her the refund, and then the Barstow Outlet Store lied to her for days about a district manager, named "Saul", who would return her call and discussing the refund.
CJ was the first manager to lie to my friend, and later in the week Donna, another manager, lied to my friend, and Saul never called my friend once!
They must really hate customers.
I was an excellent and loyal customer, but now I refuse to buy anything from Levi's for the rest of my life.
My friend keeps offering me money for the pants I bought, but she is on a fixed income, so I won't accept money from her.
Levi's should pay: they are wrong to treat us this way.
We were going to shop again after getting the refund, but now I refuse to shop at all.
PLEASE, DO NOT SHOP THERE.
DO NOT GIVE THEM ANY MONEY.
THEY ARE GRUBBY SLIME WHO DON'T CARE.
AND, THEIR PRICES ARE TERRIBLE: THERE ARE NO GOOD DEALS.
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