Stay away this place is a scam. They seem great at first and incredibly attentive, but once you pay them they stop responding and make no effort to produce anything of quality. Josh, the business owner, even secretly drew with pen on one of our designs to try to trick us that the print quality was more detailed than it actually was. This is shady, fraudulent behavior.
I've never been so defrauded in my life by another business before. I'm not usually one to write reviews but I want to help whoever I can avoid what I've been going through. They even tried to convince me not to file a report with my credit card company because "they had shut down their bank account associated with the transaction". All in all, shady stuff.
Our team has been screen printing for 15 years so we know what we're talking about when we say something is poor quality. If you care about the quality of what you're making you should really stay away.
Here's our story...
We placed an order with Let's Print LA / Level Press (they are one company now) on October 12th for almost $10k worth of merchandise across 4 different items. We were told the order would take 3-4 weeks to complete. 3 weeks in and Yulma (one of the account managers) emails us to say that the hat we ordered is backordered. I understand backorders are out of their control but there is no reason that we should be informed of a backorder 3 weeks after placing our order with them and sending payment. Little did I know that this was going to be the least of our problems... It has now been 5 weeks since we were notified of the backorder and I still haven't been refunded.
For our other items, I asked Yulma to do a test press before printing. Yulma replied to my request by email and agreed to do a test press. She then began emailing me photos of the test press items to which I replied with my feedback as the items were not up to our quality standards and required changes. These feedback notes were completely ignored.
I received an email a couple of weeks later that the order was ready for pickup with no mention of the feedback I had sent about the test presses. I was shocked by what I saw.
Hoodie Quality: Hoodies produced lacked detail. Colors were smudged and missing. The final product was too different from our original artwork and what Josh and Yulma showed us in the digital mockups for us to accept and sell. We rejected these items and refused delivery.
Sweatpant Quality: The sweatpants had numerous issues and inconsistencies across every single pair. Issues include:
-Design printed over seams
-Inconsistent use of ink such that the top of a design would be too much ink and the bottom wouldn't have enough
-Our design was stretched out and too wide at the top and too narrow at the bottom.
-The spacing between the repeat design was inconsistent.
-A part of our design was actually just plain missing on every single pant. It must have been knocked off the screen they made before they started printing.
There were so many issues and inconsistencies with these items. We rejected these items and refused delivery.
T-shirt Quality: The t-shirts had some issues but we're in better shape than the items above. In an effort to compromise, we accepted these items and their flaws. Little good that did us in getting our refund...
As I mentioned, I went into the shop on Monday and noticed so many issues that Josh apologized and promised they'd do a round of quality control to find all the items with issues. I returned the next day on Tuesday and spent the next 90 minutes having to perform my own quality control since their team had either missed or ignored so many major issues. It was also on this day, my second day in the shop, that I noticed perhaps the most troubling and fraudulent action of all.
I noticed that there was pen drawn onto the hoodie that Josh had set up on a mannequin to show me. The pen marks were drawn to appear as additional detail that the print had not captured. Josh used this hoodie to try to convince me that the print quality was sufficient and argue that we should accept the merchandise. The fact that Josh drew on our merchandise with pen to try to trick us into believing it was higher quality and more detailed than it actually was is incredibly fraudulent.
I repeat, do not do business with these people.
I've uploaded various photos of the items that Josh and his team produced for us so you can see the many many mistakes. Josh has refused to give us our full refund, claiming that his business doesn't have the money.
As a fellow small business owner, I can understand this is a difficult situation. However, I should not be made to pay for goods that were not delivered because of Josh's poor cash management. I am sincerely hoping this gets resolved and we are refunded. I will keep you all updated if anything changes.
If you're reading this, no matter what, don't work with these guys. It's just not worth it. read more