Michelle and Laura were great during the stressful process of moving from out of state. They were quick with responding to all my questions and took a special interest in recommending some fun features of the area. I LOVE my apartment. When I arrived everything was taken care of and I moved into a beautiful home. Thanks for all your help and I would recommend the staff and community to anyone who is looking for an affordable and clean home. read more

The office staff is very incompetent. Throughout the past year I have had issues with them losing packages. The pool was closed for 5 months without warning. They flood you with phone calls that may not regard to you but then are unable to return calls when messages are left. The apartments are not well built. Thin walls, poor cabinet structures with holes and visible insulation. If you automatically withdraw your rent, you will receive a threatening letter on red paper the next day each month if the withdraw amount they selected is not correct. I have lived many places and this is by far the worst! read more

Love this place! Love the landscaping and upkeep of the property and the large pool area. Staff is great. Neighbors are great. Property is quiet at night. I have a Boxer dog and she loves all the large grass areas and sidewalks here also. All of the residents are very good about cleaning up after their pets and the apartments provide dog waste stations across the property. read more

I moved in to this apartment complex February 2015 when Level 550 was under different management (Copper Ridge). I signed my lease and everything was fine, but the day I moved in they told me that if I get bed bugs I am responsible because they don't have bed bugs. Come to find out, my next door neighbor had moved out due to bed bugs, but it gets worse...my new neighbors in that same apt got bed bugs too!! They moved out shortly afterwards, and current neighbors don't seem to be having any problems, and neither do I, FORTUNATELY. But that's shady as hell, considering they told me if I get bed bugs it's my issue to deal with. So, new management moves in and from day ONE it's a nightmare. The staff is ridiculously rude. Like, ridiculous. I have no words to describe how rude they are. And maintenance...it's a joke. I've had issues with the plumbing from the start. My sink gets back logged with water, my toilet overflows, etc. Usually I can fix these things on my own, but one day my toilet was backed up and I called the office as well as put in a service request to maintenance via the website (this part is important: I picked up my clothes and shoes and anything that was on the floor to prevent it from getting covered in nasty ass toilet water). I called, FROM WORK, EVERY HOUR ON THE HOUR, asking if they had fixed my toilet, because, umm, I only have one, and I'm fairly certain you take a piss more than once per day. Finally at 4p I had to yell at the office staff to get maintenance there before 5p, because TOILETS CAN'T WAIT. When I got home, my toilet was fixed, but the ASSHOLE who came and fixed my toilet threw the nasty ass plunger in the fucking bathtub with all my clean stuff. FUCKING GROSS and SO INCREDIBLY RUDE. Maintenance has been "fixing" everything. They screwed up my screen on my window while painting, so now it's all bent. They leave notices saying they're going to be doing maintenance and to clear off your patio, and then don't actually do maintenance. They turn off water in the apartments, sometimes without so much as a notice. Sometimes they call, but still, doesn't help when I don't always get to my phone. Sometimes it's in the morning when people need to take showers and crap. When maintenance comes in they rarely leave notes, so I don't know when they are coming in. We used to have screen doors, which helped me feel safer, considering that's TWO doors a person has to get through. Still, though, why take my only sense of security!? The kitchen is tiny. You can't comfortably cook, especially not with another person in there, there's nowhere to put your kitchen utensils/pots/pans/etc. The surface of the counters is so easily dented and scratched. Very little storage. The only good thing is the W/D on my patio, so I don't have to use the community washers and dryers. The floor plan just is not convenient in any way, shape, or form. Often, I don't feel safe at night. At least they recently installed the super bright lights. There are no signs directing the roundabout, so people have almost hit me a FEW handfuls of times, and going around the corner on the right has always proven to be dangerous as hell. People go tearing through the lot with no regard for others. Sometimes the inevitable happens, and you can't pay rent on time. I'm not proud, but SHIT HAPPENS. I've payed all their ridiculous fees for late rent (so glad I got locked into the Copper Ridge rental agreement), and trying to work anything out with them is a nightmare because they treat you like a piece of dirt when you can't pay right on time. Sometimes your car blows up and you can't get to work, so you have to switch to a closer job and your pay is a little screwy...Like, they've never had those problems before?? They've never been late on a bill? I doubt that, but it's whatever. I've ALWAYS paid my rent. However, because of the fact that I was late on rent a few times, they're refusing to extend my lease, and that's fine, I was planning on leaving anyway, LOL. They're not concerned about their tenants at all, all they care about is getting deposit fees on these sub-par apartment homes. I HOPE I can actually get my refundable portion of the deposit back.... Moral of the story: Don't move here. It's a disaster. read more

My girlfriend and I moved here from Colorado about 3 months ago and we love our apartment! Maintenance is constantly working on things and making new changes which we love! They have planted more palm trees and are painting some of the apartments! They have an awesome little work out room and office where you can get a lot done. There are two pools conveniently located a short walk from anywhere in the complex. As far as security I have seen the cops here maybe once or twice in 3 months. And regularly sleep with my window open (now that its cool). The front office was more than helpful in assisting us to make sure we would be able to move in when we needed to and we friendly the entire time! I have never seen a bug or anything gross in our apartment, but we are clean people and clutter and filth usually attract bugs. We have never waited for more than a day on a maintenance call! Our dishwasher recently broke and was replaced with a brand new one within a couple of days. We love it here in our new home and have always felt welcome. read more

We were going to get an apartment here and we paid $170.00 for our application fees and to hold the apartment the lady told us that the $99.00 to hold the apartment was refundable if we did not get approved and it would go towards the deposit if we did get approved but never told us that if we change our minds its not refundable. While everything was processing over the weekend we decided that we need to move closer to our families back In the mountain's. So come Monday they called said we were approved and we told them we were not going to take the apartment and then they Informed us that the $99 is non refundable if we don't take the apartment. So we just paid $170 to these apartments for nothing. So maybe they will use it to put some locks on the gates to the pools, some lights up, get the gates fixed or something to keep their tenant's safe! I came on yelp and read all the reviews after we paid and signed everything, should have looked first cause we would have never even went here! read more

Rent is insane. My 1st weekend here the office door was left open by an employee, for an entire weekend. Personal information about tenants was laying out in the open (applications with SS#'s, etc.) The police were called and luckily nothing was damaged/stolen. Excellent first impression! Within the 1st week, the A/C began to leak onto the carpet below. It took approx. 1 wk to fix. I had NO HOT WATER in my shower from October 29 to November 24! This is a breach of the lease! The kitchen and bathroom cabinets are old,falling apart in pieces and in need of replacement. The Microwave was installed too close to the wall so the door only opened a couple of inches and scraped against the wall causing damage to the wall and door with regular daily use. Took months to fix. The outdoor storage door would not lock. The lock was replaced and I was not given a key. A maintenance employee had to break in the new lock with a screwdriver to let me in. The lock had to be replaced again and I was given a key. The lampposts that run along the inner sidewalks were out completely at night. This took 2-3 weeks to fix and was a safety issue. The pool/jacuzzi have been closed since October with no communication on how long it will be closed. My dishwasher STINKS. It has never drained properly, causing water to stand and become stagnate and rancid. I was given a product to run in cycle. This did NOT improve the draining issue! I paid my rent ON TIME (like ALWAYS) and was charged a late fee (later refunded, but REALLY!). There are FREQUENT water shut-offs (like mid-shower shut off). My iron door that was present when I signed the lease and gave me extra security and fresh air, has been removed and they refuse to put them back on. There are cockroaches! I have seen about 8-10 (moved in 5/15), but that is 1 too many for me! I have met other tenants who have bedbug issues. When a new pest control company was chosen, I was given a notice that they would be doing an inspection THAT DAY. This is also a breach of contract! 48 hours notice is required before entering the premises unless there is an emergency! Today we all received a vague notice that we could get covered parking reserved for $20 and uncovered VIP parking for $15. I will find out more about the vague letter tomorrow, but if I am forced to pay for UNCOVERED parking that is not in my lease, I will be furious. I have had enough. Please do not move here, you will regret it. read more

So upon moving in less than a year ago we noticed bugs, being from NY we were unsure as to what they were, because I do not think these kind live in NY. We are also quite clean. They were not a problem at first because you would see maybe one every couple of days. Then our trashy neighbors with their fifty children going in and out moved out. They did a remodel on that apartment. After that point we started noticing more bugs and realized they were roaches. We have two different kinds. The black ones with a brown spot on their backs and the bigger brown ones. They are out all hours of the day and all throughout our apartment. We see at least, on a good day other days there are far more, ten. We told the office about it and they reassured us that an exterminator would be over. They never put the request in. Flash forward to now after the pool construction has been completed, or mostly completed as it is still not open, and we have twice the number of roaches than before. We think the tilling of dirt to plant their surplus plants brought more in.I can barely sleep because I'm worried they are crawling all over me. We tried bombing ourselves, because we had little faith in having an exterminator come. We covered the vents and made sure it wouldn't affect our neighbors. It killed some, but a day or two later we were full capacity again. We asked them about an exterminator again because we are literally being over run. He showed up this time, and only comes on Tuesday during the day, which is inconvenient because we have cats, and we are working. I told him they were the worst in the kitchen and he literally took maybe 1 minute tops to spray around the apartment and then left. When he shows up it is random on tuesday, and he cannot spray with the cats being in the apartment by themselves. Their owner must be present. It's been almost two weeks now, and I swear I think they have gotten worse. We cannot have him come again because he will not "spray" if we are not home to watch the cats; it would be pointless because he would just leave a note explaining why he didn't spray. I really do not know what we are going to do. Our apartment is infested. read more

I would not recommend this place to anyone! The office staff are pleasant however incompetent at doing their job. Organization resulted in things constantly falling through the cracks. Often issues reported for maintenance would go unaddressed. I told them several times that I suspected a water leak in the ceiling of my apartment. They never bothered to look at the issue until one day I came home from work to found water pouring out of the kitchen ceiling filling the tops of my cupboards. There was also an infestation of cockroaches. I found them in all of the rooms. Rarely would anything be done to fix this problem. Eventually I found out that the only way to get pest control come out was if I wrote and angry and assertive email to the office manager about how I was sick of being ignored when requesting something be done about the cockroaches and sick of sharing my apartment with nasty bugs. Absolutely Disgusting! I also know that this complex isn't in the best part of town, however during the one year I spent here there were two different occasions where I came home to find the place swarmed with police because someone heard gunshots or was actually shot. Last but not least, they charged me an outrageous amount of money after I moved out. They said that I caused over $500 worth of damage. They were going to keep my $200 deposit and that I would still owe them $350. These charges were completely insane! They had been doing renovations throughout the entire year I lived there and I notice that as people moved out the would renovate each unit. It appeared that they wanted to go through with renovations they had already planned on doing but on my dollar. $100 of the charge was for the removal of a satellite in front of my apartment. I never had cable nor did I ever have a satellite. I am sure they charged the people that lived there before me the same fee since it was there when I moved in. Quite the scam they've got with that. The other absurd charge was a $350 carpet replacement fee. The carpet was completely destroyed when I moved in with stains and areas of the living room where it didn't even touch the trim on the wall leaving a classy amount of concrete showing between the wall and carpet. I was informed that the carpets were already old but that I caused significantly more wear and tear than would be expected during one year and that it all needed replace. I was also told that they were kind enough the split the cost with me only charging me 50% of the carpet fee. I was a single, full time student who worked two jobs and was rarely home. When I was home I was typically either sleeping or sitting at the table doing homework. Apparently this is the type of lifestyle that causes $700 worth of carpet damaged to a 500 square foot apartment. The only carpeted areas in this tiny apartment were the living room and bedroom. I would never recommend anyone waste their time here! I ended up moving all of my things out of the apartment a month early letting it sit empty for that last month of my lease because I couldn't stand living there anymore. They are money hungry and have no knowledge as to what proper customer service is. Worse apartment complex ever! read more