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    Letters From Capri

    3.8 (6 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 2 weeks ago

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    5 months ago

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    6 months ago

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    28 days ago

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    Alandrea

    Alandrea

    3.9
    (16 reviews)
    1.1 mi
    $$$

    I am extremely disappointed by my experience at this boutique in Redondo Beach. I visited the store…read morewith my daughters, excited to shop and support a local business. Unfortunately, from the moment we walked in, we felt uncomfortable and unwelcome. The employees closely followed us throughout the store and made us feel as though we were being watched because they assumed we might steal something. The treatment we received felt like racial profiling, and it was both embarrassing and hurtful. Rather than feeling like valued customers, we felt judged and singled out. Despite the uncomfortable atmosphere, I still made a purchase and bought a pair of earrings. However, that purchase was only a fraction of what I intended to spend. I came into the store fully prepared to buy multiple items and would have gladly spent considerably more. Instead, the employees' behavior completely discouraged me from continuing to shop. What makes this experience even more disappointing is that the store lost out on a much larger sale because of the way my daughters and I were treated. Customers should feel welcomed, appreciated, and respected--not scrutinized and judged. Had we been treated with kindness and professionalism, I likely would have purchased several additional items and returned in the future. I also noticed several other potential customers walk into the store and quickly leave without making a purchase. Customer service plays a huge role in whether people choose to shop and spend money, and unfortunately, that was severely lacking during my visit. I have never felt so profiled while shopping before, and it was a deeply upsetting experience. No customer should be made to feel uncomfortable because of their appearance, race, or background. I hope management takes this feedback seriously and provides better training to ensure that all customers are treated with respect, dignity, and professionalism. Sadly, what should have been an enjoyable shopping experience turned into one that left me feeling unwelcome, disappointed, and unlikely to return

    I have been in this store twice. Both times I was completely ignored. I was seen and still ignored…read more I was upset the first time but tried to give them the benefit of the doubt. When it happened the second time I decided to make this review. The employee looked at me and then returned to what they were doing and a second later asked another customer if she needed anything. I believe I was being profiled that I would not spend like that customer. It is extremely upsetting to be profiled when I am happy to spend money on quality goods with great customer service.

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    Letters From Capri - womenscloth - Updated July 2026

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