I used the Buying Service through Letterlock to make an American purchase b/c I have a Cdn credit card that wasn't allowed by the American company. Letterlock DID make it easy for me, and they were prompt, except for playing a bit of phone tag initially. The buying service means THEY make the purchase on your behalf so you (a Cdn) can take advantage of American products. I ordered about 6 or 7 items and one was personalized with a name. They did take care of that for me. But they failed to tell me that the company I ordered from notified them that personalized items "could ship separately". So when the "package" arrived, I got a short VM saying, "Your package has arrived." I sent my husband all the way from Langley, BC, across the Sumas border, to Letterlock, to pick up my "package," only to find out it was only 1 of 2 orders: the personalized item, and that not only did Letterlock not even have the 2nd part of the order, but they don't even have a tracking number for it! So now, he has to make a SEPARATE trip across the border to pick up the rest.
Sorry but, if your company is responsible for making the purchase, I (the customer) have no way to cross reference what has been shipped vs. what is still in transit, and would obviously have waited for the entire order to arrive before making the trip. The failure on the part of Letterlock to perform a simple task like this makes me uneasy giving them my money and I don't think we'll be using this service again. So please, Letterlock, CROSS REFERENCE your invoices for your customers who use your Buying Service. We obviously used it because we trusted you knew what you were doing and how to be efficient while doing it. Apparently not. Highly disappointed. read more