Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

I used to travel on Greyhound, who owned the terminals. So a stop every two hours was not a big…read moredeal on a 12 hour trip. Get off, use restroom, eat, back on the bus. Trip from Bethesda to NYC is 4:30. Driver keeps saying he's not stopping. Ok. Gotta go occasionally. Lordy, the "must sit down only" fixture is a tiny hole with a seat that is bigger than the child size opening below it. Even airline loos work better. Good luck with the constant bouncing. No pics

The location we were picked up was at the bus stop by Hudson Yards, which is on 34th street and…read more11th avenue. It's across the street from the Javits Center. Signage isn't clear so be mindful trying to find it. It's NOT a building you're looking for. Look for the very small, green FLIXBUS sign. DOUBLE CHECK THE APP FOR THE BUS ARRIVAL. The bus number in the app and the bus showing up may NOT be the same! $150 for a family of four who had to scramble to get from NYC to Philadelphia after an Amtrak emergency canceled the trains all day. It's an alternative option compared to flying and it's not the fanciest, but gets the job done. Traveling on a budget you can't have it all so don't expect this to be perfect and relaxing. It was hectic trying to understand if it was the right bus to begin with. Also be prepared to load and unload your own luggage. So we're glad to make it here to enjoy the rest of our East Coast vacation.

This business is ridiculous. The bus was 90 minutes late, but they only offer refunds if the bus is…read more120 minutes late (which in retrospect is a clue as to what you can expect.) While standing on the curb with no updates, many of us tried to get in touch with customer service, but we could only reach a chat bot. The chat bot could not share any information. Only book FlixBus if you want to pay full price to potentially get to your destination at a mystery time.

The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

Okay, I took this bus back one time from New York City, and I must say..this was probably the most…read morescammy thing I've taken. First of all, the bathrooms were disgusting and unsanitary, clearly hadn't been cleaned! Then, also, the specific ride we took advertised that it would make a stop to get lunch..but what? The bus driver was some old guy who was clearly senile, he was extremely rude as well, and he should lose his CDL. He didn't stop the bus. You get what you pay for. This was a scam. Don't do it unless you REALLY need to save money, just take a train for a bit more. If you want to get on some bus with false advertisement and a senile old guy bus driver and get totally scammed, go on ahead! :)

Accessibility to get to the Philadelphia location was great. The driver was VERY rude and yells at…read morethe customers and workers. NO RESPECT! The overall convenience to get to New York after having a cancelled flight was very helpful.

Missed my bus and Roshni was very helpful in getting me switched to another bus. Would ride again!read more

I've taken this to Atlantic City plenty of times. They are always late with no compensation or…read moreexplanation but if you are late they leave you. You can't cancel it reschedule your time, they charge you full price but they are always late. I would understand if they were punctual. Lastly, the drivers are always angry and rude

Do not pay extra for the panoramic views on the front row. The driver wouldn't move it so pretty…read moremuch you can't see much of anything. "Panoramic" seats are a rip off

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....