Shout out to Nova! They were able to help me secure fast, safe and easy storage! The facility was…read moreclean and the manager was helpful informative- Would definitely use again! Thank you!

I really appreciate the staff at Nova Storage. They are always welcoming, professional, helpful,…read moreand polite. Not to mention their prices are the best I've seen at any reputable storage facility. I am very satisfied with the treatment that I receive from Nova Storage. I am a repeat customer and will continue to come back here when I need storage services GREAT JOB NOVA

Edward and Rubia are devils in disguise!! If you are looking for storage space in Pacoima,…read moreCalifornia, DO NOT COME HERE. I was only one month late with my fees, but they lied and said they would collaborate with me during our lengthy government shutdown. However, Edward and Rubia still continued to auction all my personal belongings without my knowledge. I will never be able to reclaim all my memories of my late parents, my late husband, and my grandchildren's belongings. They destroyed my life and my memories. There is no way I will recommend this location or company to anyone! Those who run Extra Space Storage have no regard for human decency, and I wish the Lord above could bring endless misery to this heartless organization worldwide. https://finance.yahoo.com/news/5m-self-storage-class-action-054454141.html https://law.justia.com/cases/federal/district-courts/new-jersey/njdce/2:2013cv00929/285237/66/

I called the storage and the lady that answered was so rude. The call kept cutting off and so I…read moretold her I would call back. I don't think it's the regular girl who works there but I had to call back 5 times and she ignored all my calls. I then had to call corporate to get the store direct number. I left a voicemail in hopes for a call back and clarity.

Victor was very helpful for my questions being answered. Thank you Victor!!! Although I didn't get…read morea spot for storage, he still was very helpful.

I pay extra money to have a space in the main building. I have had storage in that building for…read moreover 10 years. In the last three years, the "A" building has started flooding. Last year I lost personal items, and furniture has been damaged. Not enough to claim insurance, but enough to ruin the legs of expensive furniture items. Paperwork that is irreplaceable was also ruined. And, I was one of the lucky ones, the unit next to mine was almost completely flooded. This year I asked whether the flooding issue had been addressed, since winter is coming, and I was assured that it was taken care of. Today I got a call, my unit is flooded AGAIN. They do not give a storage discount for the inconvenience, and last year they had no idea where the water was coming from. So, the office staff passed on the info that the issue had been addressed, and obviously the ownership has not done anything. The office staff is always polite and helpful, but the flooding issue is simply bad business, and the management ignores it.

I had a very nice experience going through the process of renting my storage unit. Thank you to…read morethe gentleman that lives on the premise. (I wish I had gotten his name.) He was extremely helpful.

BEWARE... I regret the time I have rented with Sun Valley Storage. In my experience, the management…read moreruns the operation too loosely and, as a result, is very unorganized. For instance, the company failed to sign me up with auto payment via my credit card, then had the nerve to try and charge me a late fee when the bill wasn't paid. They even tried to charge me a lien fee. There were also times when the manager treated me very disrespectfully whenever called out for his mistakes, or another time when I simply reported that my classic car had been damaged wile on the property. Due to that fact, I reached out to supervisor, Ron Reed, and got nowhere. Then I communicated with the owner, Ben Wells, who had even less empathy for me. I discovered that the lack of accountability really truly started with the leadership. Despite my being a loyal customer for many years, Sun Valley Storage never made me feel like I was valued. I plan on leaving soon, and just wanted to share my experience. I am an Air Force veteran and this is my true and sworn testimony.

Andrew was great! He helped me pick out the right storage unit. He explained everything very well…read more He was professional and kind. Thanks andrew!

Andrew helped me out with getting a awesome 10x20 Storage. I was dealing with so much clutter in my…read morestore because of extra inventory. Now I have it here. My customers are happier. Andrew was super nice and helped me out for my first time renting a storage. Thanks!!

Great facility, state-of-the-art, Congenial helpful Staff…read more(Paula, Carman, and Perla) all very helpful, understands the business and procedure. 7a-7p access 8a5p office. Renters seem decent and polite too.

I have been a customer here since 2024 and I love the staff. Paola and Carmen are so sweet and so…read morenice, always making sure my needs are met. Facility is supper clean always!

Edna the manager was extremely helpful…read more everything was fast and easy. Will continue on doing business.

I highly recommend this place. Angie went above and beyond to tailor my experience and made sure I…read moregot the correct storage unit. Thank you Angie!

Peggy is wonderful and accommodating. We have tried other storage places and had terrible…read moreexperiences but this particular spot is perfect. They are considerate and helpful. I highly recommend them

Wyman was disrespectful and discriminatory when we came to pay for a unit we reserved online. He…read morerefused to let us into the office because of covid but he didn't have a mask or follow any social distancing guidelines himself. He also lied to us about the availability of units per their own website. Stating they were being fixed and couldn't provide us with an availability date. We were disrespectful or dressed down or anything. We simply were discriminated for whatever reason and they lost a for sure customer yesterday. I left feeling disrespected and disgusted with mamagements ability to properly staff and train their personnel with proper customer service skills and discrimination awareness. I got a unit across the street and another patron there told me they had similar dealings with this establishment. AVOID THIS DISGUSTING PLACE and find a place where the employees treat all customers properly. We visited the property at 1pm on 2/2/24.

THANK YOU!!!!!!! Jay, James, Jose, and Bob. You guys are the best…read more These offices and run by professional and competent individuals. That's besides the point, newly remodeled, exceptional price per square foot and an easy move in process. Did I mention they painted a second office for me in less than 24 hours! As a business owner, this saved m so much time and money! I'm glad I found you guys!

If you're looking for a storage facility come check out Storage etc. very profesional very friendly…read morethere always willing to help and make sure that the customer is satisfied. I'm a customer my self, talk to Sauyer.

CRYSSI- is EVERYTHING! I have been using this storage facility going on 5yrs. She has helped…read moreimmensely over the years. From Los Angeles to New Orleans and back again. Her attention to customer service is impeccable, whenever I had a concern about anything, she answered my questions. When I would leave messages, she would call me right back. With this last move out and move back in at this location, she helped pick out the perfect storage unit. I was unsure with the size and kept doubting myself. She came, looked at my items and the space and decided for me. She gave me great advice on how pack my belongings, maximizing my space. Hands down, she hit it right on the nose. I didn't have to get the larger unit that I thought I needed. She has been nothing but accommodating to me, and she taught how to use two dollies at the same time lol! As for the facility, I have felt comfortable by myself on the grounds, I have stayed till closing and felt safe. It's always clean when I go there. I never have seen it super busy, and never experienced any hardships moving stuff in and out. I may have been lucky and missed the busy periods, I never go on the weekends so maybe that's why. That said, I love Cryssi! and my unit! I can't complain.

I would like to take the time to thank Edna for her extreme professionalism during my many…read morequestions regarding the many options available by public storage to simplify payment options. Thanks Edna