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    Let Knit B

    5.0 (4 reviews)
    Closed 11:00 am - 7:00 pm

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    Michaels

    Michaels

    2.3(41 reviews)
    10.3 mi
    $$

    This is by far the worst Michael's I've ever been to. I used to come here regularly for years with…read moreno issues, but something clearly changed--whether it's the staff, regional management, or both. The service has completely gone downhill. Employees are untrained and seem unsure of how anything works. I recently placed a pickup order, and the item was out of stock. At every other Michael's, the app cancels the items and refunds me automatically before I even arrive. Not here. This store waited until I got there, then treated it like a return--asking for the card I paid with and even requesting my social security number just to process it. Completely unacceptable. On top of that, I placed a curbside order and was told to go inside to pick it up. What's the point of offering curbside if I have to walk in? This location went from a 10 to a 0. Management is awful, and the employees are clueless. I won't be coming back.

    I am extremely disappointed with the customer service I received at your store around 8:00 PM while…read moretrying to get a few balloons filled for my daughter's birthday. We were told you would not fill them, even though we arrived an hour before closing and the store was completely empty. We were given an excuse about a policy that is not posted anywhere and was never communicated in advance. That refusal forced us to spend forty dollars on a helium tank we did not need. On top of that, your team told us we had to pay for ribbon, something that would have been included if the balloons had been filled by your staff. When we tried to explain how important this was, Brooklyn, the manager, showed no interest in helping. She had a terrible attitude and walked away while we were still speaking. It would have taken five minutes to offer basic customer service. Those five minutes would have made a huge difference for our child's birthday. Instead, we were left frustrated and scrambling. I will not be returning to your store. I will be taking my business to Amazon and other retailers who actually value their customers and make an effort to be helpful. Do better.

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    Let Knit B - knittingsupplies - Updated May 2026

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